Back

Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,689 Reviews

3,689 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

Sort by
May 13, 2021

Horrible service. My cars breaks and rooter were not good at all and they actually said so there señves that the brakes were not good at all. But suddenly changed the story around and refused to fix my issue More

by Kasencio0818
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ernest Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

I am sorry to hear that you were having trouble with your vehicle, as I understand how frustrating this can be. We want the most for our guests, and it is never our intention to inconvenience or mislead them. I understand that you are disappointed, and I would appreciate the chance to speak with you to see if there is anything I can do to help. If you are willing to have that conversation, please do not hesitate to reach out to me. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

May 13, 2021

I will never bring my car there again to get serviced! They also over charge you. My car was fine until I went to do my breaks. Then when I brought it back they did not acknowledge that they may have caus More

by LOVEDANNA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Aristy
Jun 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We strive to provide top-of-the-line service at a fair value and I am sorry that this was not your experience! I would appreciate the opportunity to speak with you directly and see what I can do to clear things up. Please consider reaching out to me at your convenience. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

May 13, 2021

I was taken care of and all of my needs were met. From what I saw, everything was done very efficiently and professionally. The best team! More

by polanco.lucines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
May 13, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Eastchester Chrysler Jeep Dodge Ram, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

May 13, 2021

Rosemary didn’t communicate at all kept on calling about my car. Brought car to dealership for check engine light and tire sensor and car was returned to me with check engine light still on and also tire wa More

by deeg89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosemary
Jun 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

This doesn't sound like the accommodating and communicative service we pride ourselves on here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and ensure that we clear up any confusion and make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

May 13, 2021

Over all great job, was very happy with service and the out come of my jeep. Always happy customer walking out of this establishment. Great job More

by teishaw90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
May 13, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the positive review and for trusting Eastchester Chrysler Jeep Dodge Ram with the care of your Jeep! It is our pleasure to serve you. See you next time!

May 12, 2021

Ricky is a true professional! I love dealing with him. He can make a sometimes unpleasant experience seem very pleasant!!! Also the gentleman who checks in the service customers outside is an absolute pleasu More

by robbrenzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky
May 12, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review! We are pleased to hear that Ricky took such good care of you here at Eastchester Chrysler Jeep Dodge Ram, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 12, 2021

It was good; initially I thought It was goi g to be long but this time it was a lot shorter of await getting the inspection More

by ANNETTEWHITE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
May 14, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Annette - Thank you for taking the time to leave us this review! We are pleased to hear that we provided the efficient service we strive for here during your most recent visit. We do always strive for 5-star service, so if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

May 11, 2021

The service was exceptional and the staff was very friendly the best dealership I have ever dealt with. Thank you for a one of a kind experience. More

by SHARIFAR.ALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lemar Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Benitez
May 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

This glowing feedback makes our day! Thank you for trusting Eastchester Chrysler Jeep Dodge Ram with your business. We hope to welcome you back for your future service needs!

May 11, 2021

Express oil change service is quick, easy drop off service and pick up couple hours later. Loaner services should be more accessible for those in for longer services. More

by Gavin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
May 14, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Gavin, thank you for taking the time to leave us this review and feedback. We do always strive for exceptional service here, and we will certainly share your comments about our loaner process with our team. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again.

May 11, 2021

Overcharged for a rim. Never received a call to say rim arrived. Paid for a remote battery that was never installed. Paid for gas door that needed to be painted and installed. Do not recommend. Interactin More

by MSKAIROMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
Jun 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

It is disappointing to hear that we have fallen short of our high standard of service during your visit. We pride ourselves on taking great care of our guests' vehicles for a fair value and I apologize that you were unsatisfied with our repairs and prices. I will be sure to bring your feedback to our team in an effort to improve our services moving forward. We certainly want to address the issues you've mentioned here, but since I am unable to find your contact information from this review, please consider giving me a call. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

...
156
...