Elder Ford of Tampa

They provide excellent, timely, efficient, professional, and courteous service . no complaints about my service experience period and courteous service . no complaints about my service experience period More

John evidences the qualities the phrase "excellence in customer service" intends to convey. From beginning to end purchasing my next Expedition was the smoothest process promoted by John's commitment to t customer service" intends to convey. From beginning to end purchasing my next Expedition was the smoothest process promoted by John's commitment to the customer. He actively listened what I had to say, consistently engaged in timely communications to avoid confusion. Effectively and expeditiously helped me complete the online purchase. At vehicle pick up he engaged us on getting acquainted with the vehicle and on pairing it to our mobile device. Jonh personalizes efficiency, accuracy, expeditiousness, caring attitude and kindness all which equal excellence in customer care. More

Every thing was as expected. I had warranty so I had no cost. Records of my warranty was accurate with no hassle. I had warranty so I had no cost. Records of my warranty was accurate with no hassle. More

Great and easy to work with. Hassle free process and very knowledgeable staff. Got us exactly what we were looking for! Hassle free process and very knowledgeable staff. Got us exactly what we were looking for! More

Awesome customer service, A++ buying experience. A++ plus Team. I am definitely a return customer. A++ plus Team. I am definitely a return customer. More

The gentleman doing the work was very nice and professional and did a great job with the repairs professional and did a great job with the repairs More

Ayman and the staff were very helpful throughout the process. I look forward to future purchases through Elder Ford. process. I look forward to future purchases through Elder Ford. More

The was excellent because service agent jeniffer was on top of the whole process she did very well to see everything get done top of the whole process she did very well to see everything get done More

they are easy to deal with and always listen to your concerns and make sure you understand everything that is being done to your vehicle always courteous and pleasant to deal with concerns and make sure you understand everything that is being done to your vehicle always courteous and pleasant to deal with More

Monday: Omar El Fassi and Robert Torino were both friendly and a pleasure to do business with. Although the final cost was a bit more than I had planned, and I hadn't planned on buying that day, I fe friendly and a pleasure to do business with. Although the final cost was a bit more than I had planned, and I hadn't planned on buying that day, I felt they gave me a good deal so I agreed to purchase the car, which part of the agreement was to deliver the car to my home the following day After a bit of time I was brought into Matthew Yee's office for the paperwork. Once all the finance and sales paperwork was printed out, I was asked to take it home, and have both me and my wife (as co app), sign, as marked, then give the completed work to whomever delivered the car to return it to Matthew. Driving home that evening anticipating the delivery of the car in the morning, I was all giddy like a 12 year old kid with a new bike at Christmas. Tuesday: Upon review of the paperwork, I saw that there was $2098 added above the agreed OTD price, so I immediately sent an email to Omar, Robert, and Matthew, to not deliver the car until the matter was settled. That morning I called Omar in order to get some action going. Later I was informed that Matthew was off sick and he was the only one that could explain what occurred with the paperwork. Wednesday: Not hearing from anyone I called and left a message on Mr. Sills phone. I waited an hour, and then I called Mr. King, who answered immediately and listened to my tale of woe. His response to the issue indicated something was going to be done and soon. Within minutes, Nacer Menouni called me and wanted to know if Friday was acceptable to finish the sale. I was not agreeable to that so in order to make it happen, he arranged Lisa Black, to come to my house, pick my wife and I up, and bring us to the dealership (a 1-1/4 hour, one way trip). When we arrived, we were greeted at the door and led to a lounge area. David Funk then took us to his office to complete the paperwork. The paperwork went smooth, however there was a huge hiccup regarding warranties, I found out later. I had asked for a copy of the Ford Gold certified warranty that came with the car I purchased, and I asked for a copy of the listed covered items on the extended warranty offered that was shown to us as an option. David replied that all the warranty information would be included in the flash drive containing all the paperwork. Well guess what? Later that night reviewing the flash drive, I did not find anything on the warranties other than how to contact the venue for the extended warranty, so the next day I sent an email to David asking for the warranties, but never received a reply. I ended up calling Ford Customer Service on 05-06-23, Case # 42675768, to obtain the information I requested. Let me add something about Lisa Black...Never, ever, let this delightful lady leave your dealership. She was an absolute pleasure speaking with during our ride back, and I will tell you, she is an Ambassador to Elder Ford. She had nothing but praise for where she worked, the people she deals with including customers, and the work she does. My wife and I just finished a trip to Michigan, with our "new", car and it was awesome on the road. Our neighbors offer complements on the car too. Bottom line is you have a bunch of nice people there, but the added $2098 above the OTD price along with the following absence of the finance manager who drafted the paperwork, and the failure to get the warranty information at the dealership level, all together still gnaws at me. More