Elk Grove Toyota

Inept Service department My wife's car had a loose negative terminal clamp on her battery. I showed it to one person in service. Another service person came over several minut My wife's car had a loose negative terminal clamp on her battery. I showed it to one person in service. Another service person came over several minutes later. He started fiddling with the clamp on the positive terminal. I showed him the problem with the negative terminal clamp. He told me that I would have to take the car across the street and have a new cable installed. I showed him the the clamp was just bolted onto the cable and the cable didn't need to be replaced. He said he would have to check and left. When he returned, he said that I was right and they took it in for servicing. When I picked up my car, another service rep had a printed inspection check list that showed 2 of my wife's motor mounts had FAILED. My wife has almost always taken her car to other Toyota dealers for oil changes, etc. and had service done less than 2 months ago at another Toyota dealer. They didn't find motor mount failures at that time. I then took her car to a certified mechanic who inspected al the motor mounts and said they were still good and only worn. I have been working on my own cars for over 55 years. I will not use this dealer again. More

I was very pleased with the level of customer service provided to me and the service done to my care was also of high quality. provided to me and the service done to my care was also of high quality. More

Carly was very professional and courteous. Excellent service as always. I have bought two cars, a 2016 Camry XSE and the one serviced a 2016 Corolla S Plus from Elk Grove Toyota. Everything has been ste service as always. I have bought two cars, a 2016 Camry XSE and the one serviced a 2016 Corolla S Plus from Elk Grove Toyota. Everything has been stellar from the purchase to the continued service. More

I was in and out within an hour. It was a very good experience. The waiting room was excellent. Everyone was polite and helpful. Thank you for a pleasant visit. experience. The waiting room was excellent. Everyone was polite and helpful. Thank you for a pleasant visit. More

Great Service Center I purchased my vehicle at Elk Grove Toyota and the service department has serviced it ever since. They are efficient and informative - in addition to I purchased my vehicle at Elk Grove Toyota and the service department has serviced it ever since. They are efficient and informative - in addition to being friendly and helpful. And the new service center is really nice - a nice place to wait while one's care is serviced. More

Sele pearson with excellent experience Professional, very helpful, we had wonderful experience. Thank you very much for warm welcoming, nice explanation about car wonderful test drive. Than Professional, very helpful, we had wonderful experience. Thank you very much for warm welcoming, nice explanation about car wonderful test drive. Thank you to everybody who help us. More

Facility was new, clean and nice. Service was quick and employees were friendly and knowledge. Only two minor complaints; I made my service appointment online and was assigned Primal Kumar as my service employees were friendly and knowledge. Only two minor complaints; I made my service appointment online and was assigned Primal Kumar as my service technician. When I arrived, I asked for Primal and was told it was his day off. Why would I be assigned a tech who isnt working that day? Also, all my emails and texts gave me the dealership address for my service work. The website and correspondence should be updated to provide the new service shop address. More

Relatively easy The sales team made the purchase quite easy. The price quoted was out the door and was actually the price negotiated. From first encounter with s The sales team made the purchase quite easy. The price quoted was out the door and was actually the price negotiated. From first encounter with sales representative, Rafael M. & sales manager Jim B., I felt as if I was in the right dealership to purchase my first new car in ten years. They were very attentive and provided all the details necessary to make the purchase flow effortlessly. Lastly, even though I did not finance my purchase the Finance manager Patrick S. was extremely knowledgeable and helpful. More

Sale person was very professional and helpful and any time when I bring my car to this dealership always I had a great experience so thank you time when I bring my car to this dealership always I had a great experience so thank you More

I'm questioning if the techs actually check everything during routine maintenance schedule. Cabin air filter marked ok, but when I checked it needed replacement during routine maintenance schedule. Cabin air filter marked ok, but when I checked it needed replacement More