Elk Grove Toyota

I had a horrible service experience. Long delay, poor communication from service rep, and an almost unnecessary expenditure. I also had to witness to other poor customer service to other customers wh communication from service rep, and an almost unnecessary expenditure. I also had to witness to other poor customer service to other customers while waiting. At least a dozen service reps just standing around. Not going back. More

10k service on 2019 Tacoma. Phone and service staff were well prepared and efficient. Gustavo Rios was pleasant to converse with. Vehicle was ready within the estimated completion time. I highly recommend E well prepared and efficient. Gustavo Rios was pleasant to converse with. Vehicle was ready within the estimated completion time. I highly recommend EGT for any needs: sales, service & parts. More

Our salesman Row was great and rate him a 10 out of 10. I wasn’t impressed with the dealership’s policy to have my credit pulled prior to view the inside of the Supra. I was going to take my busines 10. I wasn’t impressed with the dealership’s policy to have my credit pulled prior to view the inside of the Supra. I was going to take my business elsewhere when management agreed to let me view the inside of the Supra without the credit check. More

Salesman, Duong and finance rep was awesome! Will definitely consider Toyota and both reps for future purchases and will definitely recommend them both to family and friends! definitely consider Toyota and both reps for future purchases and will definitely recommend them both to family and friends! More

Amazing customer service! No hassle, friendly and very helpful. This was definitely the best car buying experience I've had. I highly recommend Elk Grove Toyota! helpful. This was definitely the best car buying experience I've had. I highly recommend Elk Grove Toyota! More

I’ve always been happy with Toyota service pleasant , friendly and helpful! This last time I was upset because I was under the impression I was due for a oil change when I called the call center for anot friendly and helpful! This last time I was upset because I was under the impression I was due for a oil change when I called the call center for another concern. I did explain to the rep I was at 1300 miles she started it was 6m or 5000miles, and because I was at 6m it was recommended. So I came in for the appt and Kevin explained I was not due for the oil change and only due the inspection and tire rotation he was very helpful explaining if I use the oil change I would lose 1 service. I agreed to do the inspection. He was very helpful. Although I did call the call center manager to complain for the miss leading information had Kevin not explained to me the process I would have lost 1 service. Thank you Kevin!! More

Anthony was absolutely wonderful. When I needed a key remade, he went the extra mile to get the job done and communicated with me every step of the way. He even threw in some great perks which is always remade, he went the extra mile to get the job done and communicated with me every step of the way. He even threw in some great perks which is always a bonus. Thank you Anthony for your service! More

Great service, great people! Since day one everyone in the service department was very attentive to take care of my needs. I really appreciate your time and effort to help me with my truck. the service department was very attentive to take care of my needs. I really appreciate your time and effort to help me with my truck. More

Awsome in and out good service took care of the problem I was there for had to replace the weather strip on both sides of my door was there for had to replace the weather strip on both sides of my door More

Many thanks to Jeremy Coffelt Jeremy were very friendly to us and he provided very good customer service. I am highly recommended to buy new or used cars from Elk Grove Toyota. Jeremy were very friendly to us and he provided very good customer service. I am highly recommended to buy new or used cars from Elk Grove Toyota. More