Elk Grove Toyota

Outstanding effort Needed to arrange servicing for my truck for its 20K maintenance check and for fixing a recall notice I had received recently. I called the Service Ce Needed to arrange servicing for my truck for its 20K maintenance check and for fixing a recall notice I had received recently. I called the Service Center in Elk Grove and the person who responded was friendly and knowledgeable about my circumstances. She quickly helped me set an appointment. On the day before the appointment I was able to drop off my truck with the service rep, Charles. Once I identified myself, he too was knowledgeable about my situation and he quickly checked in my truck. The place was very crowed so I did have a short 5 minute wait. Shortly after I left, I received a text from Charles thanking me, and leaving his phone number, for using Elk Grove Toyota. I received a text message the next day notifying me my truck was ready for pick up. I called in and noted I needed a ride to get there. They transferred my call to their ride concierge service who arranged for someone from Lyft to pick me up and drop me off at the dealership. I spoke to someone at the service payment desk who sent me to Charles, my service rep, and arranged for my truck to be brought up. Charles explained everything that had been taken care of, ending with they washed my truck. Also since my truck was under warranty there was no cost. I hopped into my truck and headed out in less than 20 minutes. I have to say, overall, that was one of the easiest, friendliest, least stressful circumstances for having my truck worked on. But here’s the thing this has happened every time I have brought in my truck. So I give kudos to the service staff at Elk Grove Toyota and an enormous shout out to my service rep, Charles! More

Camry Lease James has always been there for us from the time we leased our first vehicle in 2014. His service and patience with us has been the greatessed we have James has always been there for us from the time we leased our first vehicle in 2014. His service and patience with us has been the greatessed we have experienced. He will always find exactly what we want at a great price. He is honest and not like the other dealers I have met that just want you to sign the dotted line. Thank you James for all the help and guidance and look forward to more future dealings. More

New RAV4 Jeremy gave me a real good deal on my Rav4. Better than the other dealerships I have been to. I have one question about the backup camera. Why ther Jeremy gave me a real good deal on my Rav4. Better than the other dealerships I have been to. I have one question about the backup camera. Why there is no horizontal lines, just the vertical lines on the monitor? More

Great customer service! The staff was very friendly. He made me feel at ease and welcomed. Would definitely use the same advisor again. Thanks Mathew, it was a pleasant exper The staff was very friendly. He made me feel at ease and welcomed. Would definitely use the same advisor again. Thanks Mathew, it was a pleasant experience! More

Easy and fast Jeremy helped me again with this purchase, all the way around positives from talking to jeremy on the phone to signing papers with Yer Her. Thx! Jeremy helped me again with this purchase, all the way around positives from talking to jeremy on the phone to signing papers with Yer Her. Thx! More

Great service Went to elk grove toyota to check engine performance. Elk Grove Toy, gave quick attention, conducted a diagnostic check, and made the repair in less t Went to elk grove toyota to check engine performance. Elk Grove Toy, gave quick attention, conducted a diagnostic check, and made the repair in less than 90 minutes. Great service. More

Service wait time I have always been happy with the sales and service at E G Toyota. However, for the first time I made a reservation for my regular service. I though I have always been happy with the sales and service at E G Toyota. However, for the first time I made a reservation for my regular service. I thought by doing this I would only have to wait the 20-30 minutes it takes to do the job and be on my way. It took much longer and had I known this in advance I would have done my usual.....just leave the car and pick it up later. More

Awesome Group all phases of purchase Great inventory of vehicles our family have purchased 4 Toyota’s from Elk Grove Toyota ,our salesman Pete Johnson has been fantastic. We will definite Great inventory of vehicles our family have purchased 4 Toyota’s from Elk Grove Toyota ,our salesman Pete Johnson has been fantastic. We will definitely come back. Gil and Dixie from Stockton. More

Joel Garcia I have been loyal to this dealership, awesome, never had problem with my car. Joel was very helpful. Waiting place is nice and clean, and love the cof I have been loyal to this dealership, awesome, never had problem with my car. Joel was very helpful. Waiting place is nice and clean, and love the coffee and donuts😃 More

No hassles, expedient and professional. Ideal What sold me was my previous experience with the Service Department. We are a Honda family but I bought a used Camry from our neighbor for one of our What sold me was my previous experience with the Service Department. We are a Honda family but I bought a used Camry from our neighbor for one of our kids. The Service Department has simply been OUTSTANDING! I like outstanding. When it came time for a new truck we knew what we wanted (Tacoma). We negotiated everything on line and simply went in, completed the necessary paperwork and drove off with the exact truck we wanted. What was nice about buying is was how expedient and professional the process was start to finish. Bill Gann and Nai Saechao knew exactly how to proceed quickly and courteously. We left with all questions answered and very satisfied. I returned the next day to talk to Parts Department to inquire about a product and found the same high level of customer service I had experienced with service, sales, and finance. More