Elk Grove Toyota

Everyone was very friendly, professional, and helpful, especially Guadalupe Rodriguez, who answered every question I had. especially Guadalupe Rodriguez, who answered every question I had. More

I recently took my car in for a recall service. I arrived early, but I still had to wait 23 minutes in my car while other staff chatted around the service desks. The service adviser came out to che I arrived early, but I still had to wait 23 minutes in my car while other staff chatted around the service desks. The service adviser came out to check my car in and assumed I didn't want the free carwash. Owning three Toyotas, I've been a loyal customer for over a decade and usually have a good experience. I hope the service advisers will be more proactive in checking in their customers and asking if they want to take advantage of dealership service perks in the future. More

I am taking 1 star off which I will explain. Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but we were shocked that all cubbies had been emptied and thrown about the car inside when we picked it up. Gus has promised us a complete detail. We noticed the money was gone upon arriving home. The other complaint is radio, GPS, and clock are all now disfuntional. This has happened with every service call. Jeannette Blair in Customer Relation is terrific and she will take care of the electronics issue when we can get up there again. Had we known the car would have to be left there, we would have removed our valuables - lesson learned! More

Receptionist is nice, but waiting to longer . I hope next time can much better and improve. I hope next time can much better and improve. More

Patti provided excellent customer service. She kept me updated with the current service and helped me in scheduling my next service. Thank you Patti. She kept me updated with the current service and helped me in scheduling my next service. Thank you Patti. More

I can’t say enough about this experience, everyone was professional, courteous, and respectful. Daniel from sales and Duong in finance were very patient with us and answered all of our questions. I would professional, courteous, and respectful. Daniel from sales and Duong in finance were very patient with us and answered all of our questions. I would also like to give a special thanks to Jordan Kuykendall, without him this wouldn’t be possible. I would highly recommend the dealership to anybody. More

Excellent customer service: thorough explanation from technician, Lift ride home provided to customer while car being setviced technician, Lift ride home provided to customer while car being setviced More

Waited almost 5 hours for an oil change when the advisor say 2 to 3 hour say 2 to 3 hour More

Very accommodating, knowledgeable and good helpful staff. Excellent sales managers, with special mention specifically to John Thorpe and Patrick. Excellent sales managers, with special mention specifically to John Thorpe and Patrick. More

Nice people Good to deal with I would use the again for a new car deal for a new car deal More