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Elk Grove Toyota

Elk Grove, CA

4.5
3,431 Reviews
At Elk Grove Toyota, we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. At Elk Grove Toyota we have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new Toyota or used car near Elk Grove, Sacramento, Roseville or Folsom, stop by and we'll do whatever we can to get you into the car you have always dreamed of. Feel free to give us a call at (916) 405-8000 and we will do our best to serve you.
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9640 West Stockton Blvd

Elk Grove, CA

95757

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Showing 3,431 reviews

August 21, 2025

Great! Great great great …if you are going to dictate to me, then I could change my opinion. More

by jafischer1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your review. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 20, 2025

Bad customer service , took 3 hours to change oil though I set up appointment I ‘m customer for more than 10 years.I have never seen such unprofessional customer service. More

by girmashumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tre Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. We recently had a large number of employees out sick. As this is definitely not an excuse it is the reasoning for our short staffing. We are working hard to prevent this delay for future services. I am very sorry for the wait time and we appreciate your patience and understanding. Your continued business means a lot to us. We will work hard to prepare for this in the future. Sincerely, Jeannette Blair Customer Relations Manager

August 20, 2025

Today’s service was not as great as previous; service took way too long even though I had an appointment. And my car was not washed as promised by the technician. More

by allout_01@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I have addressed your concerns with our Service Manager and staff. We are working hard to smooth out the wait time. Whenever you have time to come by we would be happy to get you a car wash as long as there is no preexisting windshield or body damage. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

August 19, 2025

Excellent service and price for tires replaced on van as well as specifics on future needs for it . Additional unexpected tire issue was resolve on Camry. Excellwnt professionalism by Guadalupe, Pedro, an More

by kenpatten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 19, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your kind review on Guadalupe, Pedro and Tim. We are thankful to have amazing customers like you. Come by and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 18, 2025

I had an amazing experience at this dealership! The staff was friendly, patient, and knowledgeable. They walked me through every step, answered all my questions, and made the process stress-free. T More

by Wen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Elk Grove Toyota responded

Hi Wen, Thank you for your wonderful review on Milton. I have shared your kind words with him and his manager. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 17, 2025

Service Advisor was good, but the wait time is terrible. My appointment is at 10:50am. and i got out at 1:00pm. It took 2hrs just for an oil change. It only takes 30 to 45mins for an oil change whenever i b More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tre Pearson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
Aug 18, 2025 -

Elk Grove Toyota responded

Hello Mike, I truly apologize for your experience. We are working hard to smooth out the process for all of our customers. I addressed your concerns with our Service Director and staff. We hope to see you again in the near future. Sincerely, Jeannette Blair Customer Relations Manager

August 17, 2025

I have come here since 2010, that enough to show your excellent job I appreciate your help More

by chilien.nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Elk Grove Toyota responded

Hello, Thank you so much for your continued business and for your wonderful review. We are thankful to have you as our customer. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 16, 2025

Previous post was deleted. I didn’t get the sense of urgency that I thought I deserve. Nonetheless, unpleasant experience overall. Is there a rating of minus five stars? More

by raspiras7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Vang
Aug 19, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I have not deleted nor am I able to delete any reviews. The actual website is the only one authorized to do so. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

August 15, 2025

Service agent was friendly and helpful when describing work that needed to be performed and work completed in a timely manner More

by ROBERTROMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jelian Alop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our dealership. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 11, 2025

Did a great job and explained any needed work. Very happy. They did what they said they would do. More

by john.bither
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Punia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Elk Grove Toyota responded

Hello John, Thank you for sharing your experience here online. I am glad to hear you were very happy with the customer service you received. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

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