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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,403 Reviews

1,403 Reviews of Elk Grove Toyota - Service Center

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August 11, 2025

Did a great job and explained any needed work. Very happy. They did what they said they would do. More

by john.bither
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Punia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Elk Grove Toyota responded

Hello John, Thank you for sharing your experience here online. I am glad to hear you were very happy with the customer service you received. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 11, 2025

I went in for an oil change My last oil change was there The tag on my windshield said it was time for a oil change My car said maintenance required The man that helped me said it was to soon for More

by hassounehp
Recommend Dealer
No
Employees Worked With
Rene Ascencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for any confusion. For Toyota vehicles Toyota recommends an oil change every 10,000 miles or once a year. The 5k, 15,k,25k... include; Multi point inspection, fluid top off, tire rotation and a brake inspection. The 10k,20k,30k... include multi point inspection, fluid top off, tire rotation, brake inspection and an oil change. I will make sure we retrain our staff to explain the recommendations better to our customers. Thank you for your feedback. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

August 11, 2025

Agent was very helpful and very good at what he does. They take very good care of you. More

by gsteurn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Elk Grove Toyota responded

Hello, Thanks a bunch for the stellar feedback. We look forward to seeing you next time Sincerely, Jeannette Blair Customer Relations Manager

August 10, 2025

Outstanding service! Outstanding people! Straight shooters. Have never had a bad experience here have Sienna Van purchased in 2014 and still own it 205,000 miles. Just pu More

by Old guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Navarro
Aug 11, 2025 -

Elk Grove Toyota responded

Hello, Congratulations on you 2024 RAV4. Wow 205,000 miles? We are thrilled to hear your wonderful Sienna is still running strong. It is great to know that you have been with us since 2014. We are thankful to have you as our customer. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 09, 2025

Elk Grove Toyota is the best place to take your vehicle for any service. They are very reliable and professional. And they will work with your budget to help you get the job done. Elk Grove Toyota earned More

by kkboyz97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your kind review on our Service department. It is an honor to hear you say Elk Grove Toyota is the best place to take your vehicle. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 08, 2025

We got right away. They treated us right, they charged us fair price.They treated us right. More

by tracyhayse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your business and your review. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

August 07, 2025

Always Professional knowledgeable friendly courteous trustworthy reliable timely efficient always a joy to work with and see Mike my service advisor More

by Pegzriding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your awesome review. I am glad to hear Mike is helpful during your visits. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 07, 2025

(Service department review) service advisor seems like she doesn’t want to be there, I had to walk up to her table and let her know that my car was done. She forgot to give me the copy of my receipt, and More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patricia Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Elk Grove Toyota responded

Hello Mel, I apologize for your experience. I would like to get more information to try and resolve your concerns. Whenever you have time please contact me at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. Customer satisfaction is important to us. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

August 06, 2025

Thanks a lot for the help of the advisor Andy Tran and Satisfied with excellent job done . More

by Tuyet Huong Bui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your kind words and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 05, 2025

Got the best receptionist for my car appointment last week. Got a ride home also. More

by Jane Mwaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Ascencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Navarro Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Elk Grove Toyota responded

Hello Jane, I am happy to hear our staff was helpful during your time with us. Thank you for your review. Come back and visit Elk Grove Toyota soon. Sincerely, Jeannette Blair Customer Relations Manager

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