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Elk Grove Toyota - Service Center

Elk Grove, CA

4.4
1,418 Reviews

1,418 Reviews of Elk Grove Toyota - Service Center

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August 27, 2025

The person helped us was really nice he helped us to made key right way we didn’t have to go back More

by Rehana hussain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magail
Aug 27, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your review on Miguel. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

August 24, 2025

Although they were extremely short staff and I was unable to set an appt. I was seen and helped. I had an estimate ready time of 6 pm however they were complete by noon. More

by Margaritabarajas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela (Mickey) Alvares
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your patience during our short staffing. I am happy to hear your vehicle was done sooner than estimated. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

August 24, 2025

Friendly, and fast Svc car was ready in a fast manor and close to home More

by Nan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Elk Grove Toyota responded

Hello Nan, Thank you for your review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 23, 2025

Friendly employees. Fast service. Internet it's not good while you're waiting, but they're waiting area is clean More

by Leticia G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Punia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Elk Grove Toyota responded

Hello Leticia, Thank you for your feedback. I have addressed your concerns about the internet. We hope to see you again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 21, 2025

The service staff was friendly and quick. My service was completed in less than hour. I did not expect that. Thank you Elk Grove Toyota! More

by TimothyNguyen89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ping Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Elk Grove Toyota responded

Hello Timothy, Thank you for taking the time to review our dealership. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 21, 2025

Very friendly and effective comments from the representative. The service was done within and hour and informed me about potential issues that I need to attend More

by fcuellar78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your kind review. We are happy to hear our customers are enjoying their time with our staff. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 21, 2025

Great! Great great great …if you are going to dictate to me, then I could change my opinion. More

by jafischer1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your review. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 20, 2025

Bad customer service , took 3 hours to change oil though I set up appointment I ‘m customer for more than 10 years.I have never seen such unprofessional customer service. More

by girmashumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tre Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. We recently had a large number of employees out sick. As this is definitely not an excuse it is the reasoning for our short staffing. We are working hard to prevent this delay for future services. I am very sorry for the wait time and we appreciate your patience and understanding. Your continued business means a lot to us. We will work hard to prepare for this in the future. Sincerely, Jeannette Blair Customer Relations Manager

August 20, 2025

Today’s service was not as great as previous; service took way too long even though I had an appointment. And my car was not washed as promised by the technician. More

by allout_01@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I have addressed your concerns with our Service Manager and staff. We are working hard to smooth out the wait time. Whenever you have time to come by we would be happy to get you a car wash as long as there is no preexisting windshield or body damage. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

August 19, 2025

Excellent service and price for tires replaced on van as well as specifics on future needs for it . Additional unexpected tire issue was resolve on Camry. Excellwnt professionalism by Guadalupe, Pedro, an More

by kenpatten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 19, 2025 -

Elk Grove Toyota responded

Hello, Thank you for your kind review on Guadalupe, Pedro and Tim. We are thankful to have amazing customers like you. Come by and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

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