Elk Grove Toyota - Service Center

Very friendly and customer service is good. Listened to my concerns and my vehicle was fixed correctly. Listened to my concerns and my vehicle was fixed correctly. More

Maintenance service was acceptable, nice job on car wash! However, we were held up at the Parts store for over an hour ( I.e., asked to wait for the employee to return when it was out turn while there was no However, we were held up at the Parts store for over an hour ( I.e., asked to wait for the employee to return when it was out turn while there was no line, while the other counter staff was helping other customers showing up after us, among others bad customer practices). More

Nick K in service dept gave excellent customet service, great communication and care for my car. great communication and care for my car. More

Good and convenient services and affordable . Easy to make appointments. Keep doing what you are doing Easy to make appointments. Keep doing what you are doing More

Literally everyone I dealt with at this dealership was wonderful except Carly Watkins.Not only did she attack me verbally and lied on me, she was completely not helpful. She never even introduced herself. wonderful except Carly Watkins.Not only did she attack me verbally and lied on me, she was completely not helpful. She never even introduced herself. I am afraid to bring my car back thinking she may sabotage my car. I hate this but I cant take a chance she literally told a bald face lie on me. BUT everyone else was great!!! Service gets five stars Carly gets -7 stars - she is the reason for low stars rating for customer service, friendlessness, communication More

Courteous. Well organized express service operation. Work was explained, no one tried to sell me unneeded service. Well organized express service operation. Work was explained, no one tried to sell me unneeded service. More

Always great service here! My advisor was really helpful and they were able to get the work done ahead of schedule! My advisor was really helpful and they were able to get the work done ahead of schedule! More

Unfriendly customer service. Wait time. Each visit they tell something wrong with the car for maintenance. Wait time. Each visit they tell something wrong with the car for maintenance. More

Big and busy. Generally on point. Coffee machine needed cleaning. First person of contact, a valet, seemed low energy, no real greeting or eye contact. Milton was Generally on point. Coffee machine needed cleaning. First person of contact, a valet, seemed low energy, no real greeting or eye contact. Milton was good, though, and attentive. More

Great service. Ping Wang was perfect as a tech who checked me in. Keep up the great service. Ping Wang was perfect as a tech who checked me in. Keep up the great service. More