Elk Grove Toyota - Service Center

At first the associate who took my information did not note the information correctly, even after doing a major service no one had corrected the mileage on the paperwork properly. note the information correctly, even after doing a major service no one had corrected the mileage on the paperwork properly. More

I got my first service since I bought my Camry and the facility was super nice and so was the customer service! My car was done in 30 min and Andy tightened all my doors as he heard my driver side make a facility was super nice and so was the customer service! My car was done in 30 min and Andy tightened all my doors as he heard my driver side make a weird noise when he opened it. Long was also amazing and helped me pick which car was the best option for me (a few months ago) and gave me advice on helping my credit score. More

Easy to schedule appointment plus very fast service making an experience is very easy going. New service building is awesome with an easy access and no more traffic. Thank you Elk Grove Toyota!!! making an experience is very easy going. New service building is awesome with an easy access and no more traffic. Thank you Elk Grove Toyota!!! More

The service was quick and thorough. The service representative Kane was friendly and professional. All matters were explained along with the ease of payment. Thank you. representative Kane was friendly and professional. All matters were explained along with the ease of payment. Thank you. More

I went to the service for for my car, the service representative Nick Kersten was very friendly, and the time for the service are shorter than the time I expected! representative Nick Kersten was very friendly, and the time for the service are shorter than the time I expected! More

Overall very satisfied. We have been customers at Toyota for about 20 yrs.We have always been treated with respect and with good courtesy. We have two very minor complaint We have been customers at Toyota for about 20 yrs.We have always been treated with respect and with good courtesy. We have two very minor complaints:At one time a dollar was taken from the car console.We did not mention it due to the unimportance.On our last service on22April2020,we discovered that a styluss was missing.I hope I spelled the item correct.It is a pen/pencil like item to change the radio selections without having to leave fingerprints.We do not recall the cost of the item.The dollar and cost of the item is irelevant.What items will be missing next time?We are sure it is the oversight of a single employee.Thoughts of that employee shoud be:How does his actions reflect on the Dealership and other personell.Thyank You,Pedro and Antonia Duran More

There was a colleague next to Micaela that also helped check me out. Both he and Micaela were very helpful. I didn’t have to wait long for service. check me out. Both he and Micaela were very helpful. I didn’t have to wait long for service. More

I've purchased five vehicles at this dealership, had $4000 worth of repairs made to my 2010 Prius and have always used them for my services. Getting charged $12.50 for a "brake inspection" when they hav $4000 worth of repairs made to my 2010 Prius and have always used them for my services. Getting charged $12.50 for a "brake inspection" when they have to remove the tires anyway to rotate is ridiculous! I might have to find another place to have my cars serviced? More

Carly was not friendly or inviting in any way. She reminds me of the reason (poor customer service) why I left Lodi Toyota and came to Elk Grove Toyota. I told another representative who assisted me a reminds me of the reason (poor customer service) why I left Lodi Toyota and came to Elk Grove Toyota. I told another representative who assisted me and he said “we get that all the time.” She is the first face/impression a Toyota customer comes across with. Not good at all! I miss my regular service provide, Anthony Aldrete. More

Dave Moore and the Elk Grove service department did a fantastic job in the service of my vehicle. Dave Moore Was hands-on, and the Service technicians did a fantastic job. fantastic job in the service of my vehicle. Dave Moore Was hands-on, and the Service technicians did a fantastic job. More