Elmhurst Ford

Very nice people (Edwin Martinez) and very pleasant dealership. They were very accommodating. Pleased with our new purchase. dealership. They were very accommodating. Pleased with our new purchase. More

Best experience buying a car! Ignacy and the team at Elmhurst Ford went above and beyond to make things smooth and fast. Ignacy and the team at Elmhurst Ford went above and beyond to make things smooth and fast. More

Everyone LISTENED to what I wanted and that is sooooo refreshing because others want to simply tell you what you want! Wrong!!! refreshing because others want to simply tell you what you want! Wrong!!! More

Great price, and easy to deal with would definitely buy again. It was definitely worth the drive. again. It was definitely worth the drive. More

I just want to thank Edwin, Frank, and the rest of the team involved that helped made my purchase smooth. First time buying a car and my nerves were through the roof but they made sure to make it easy. Ed team involved that helped made my purchase smooth. First time buying a car and my nerves were through the roof but they made sure to make it easy. Edwin took his time explaining everything and made sure i actually loved the car i picked. Him and the team were completely transparent with everything and wanted me to walk away with exactly what I wanted. What I appreciated the most was knowing any concerns I had they had an answer to. So extremely grateful for the opportunity of being so well taken care of by Edwin and Frank. I 100% recommend them! More

You have a Great Team to do business with! Diego C. is my Advisor and he is very professional, personable and friendly. He is a keeper! Elmhurst Ford, keep up the good work! Diego C. is my Advisor and he is very professional, personable and friendly. He is a keeper! Elmhurst Ford, keep up the good work! More

The General Manager was rude and unprofessional. We came in for an appraisal, and while we were waiting, one of the salesmen offered to see if there were any vehicles we might be interested in test We came in for an appraisal, and while we were waiting, one of the salesmen offered to see if there were any vehicles we might be interested in test driving. We accepted but were upfront that we were not planning to purchase a vehicle that day. The salesman was very friendly, professional, and respectful. However, the General Manager repeatedly tried to pressure us into buying a vehicle and made us wait an hour for a quote we never requested, all while withholding our keys. Total, it took nearly three hours to receive a trade-in value for our vehicle. In the end, he said that we were just here to waste their time. Overall, this was a frustrating experience, and I would not recommend this dealership. I have already shared my experience with all my friends and family. More

I recently purchased a 2019 Ford F-150 from Juan at Elmhurst Ford, and the experience was excellent from start to finish. Juan was professional, knowledgeable, and easy to work with throughout the enti Elmhurst Ford, and the experience was excellent from start to finish. Juan was professional, knowledgeable, and easy to work with throughout the entire process. He took the time to answer all of my questions, showed me all the features of the truck, and made sure I was comfortable with my purchase. What I appreciated most was that there was no pressure or games—just honest communication and great customer service. The entire team at Elmhurst Ford made the buying process smooth and efficient, and I drove away feeling confident that I got the right truck at a fair deal. If you're looking for a new or used vehicle, I highly recommend asking for Juan at Elmhurst Ford. I'll definitely be back for my next vehicle purchase. More

I received well below KBB trade in value. They told me KBB values are too high and national average. The only discount i got on the new vehicle was entirely the Ford employee discount price. They told me KBB values are too high and national average. The only discount i got on the new vehicle was entirely the Ford employee discount price. Their Finance person Colin was not friendly at all and showed alot of attitude in that i did not want to purchase an extended warranty. He came at me stating i did not understand what the Ford warranty covered - i told him i completely understood exactly what the standard warranty covered. I drove home and was called by the same finance guy and a manager telling me i mis-spelled the dollar amount and i needed to immediately come back with another check. Keep in mind, this is a Saturday night after closing hours. I told them i was nit coming back. They stated they were sending a salesman immediately to pick the check up. My family and i put dinner on hold for 2 hours waiting before we said enough. Additionally, they did not provide me the second key at the sale. I had to make an appointment 2 weeks kater to get my second car. OMG. One more thing. The car porter did a terrible job of washing the vehicle. He sent it through the automated car wash while he played on his phone. there was a resultant big black scuff on the front if the hood that he did nothing about. He did not put the plates on well - there is an extra hole in the bumper from his initial attempt. He did not even put two screws in each plate. Terrible experience receiving my new vehicle handled by someone who truly did not care about his work. I do not recommend Elmhurst Ford for a purchase. I will have my vehicle serviced elsewhere. I intend to call the Rouesch family that owns the dealership of my experience. More

Ignacy was knowledgeable, patient, helpful throughout the entire process. Thank you for your outstanding service. entire process. Thank you for your outstanding service. More