Elmwood Chrysler Dodge Jeep Ram - Service Center

Transmission replacement of 2014 Cherokee The engine light was coming on on my 2014 Cherokee and the vehicle ultimately needed a new transmission. Thankfully, the repair was covered under war The engine light was coming on on my 2014 Cherokee and the vehicle ultimately needed a new transmission. Thankfully, the repair was covered under warranty. Throughout the entire process, Service Manager T. Amaral was extremely conscientious and responsive. She showed genuine concern to my predicament and truly made me feel like a valued customer Her knowledge, dedication, concern and customer service skill is certainly a credit to Elmwood Dodge! More

Quickest Oil change I went to the dealership today for an oil change and it was super quick 9 minutes to be exact!!! Brianna at the desk was very friendly as well. I went to the dealership today for an oil change and it was super quick 9 minutes to be exact!!! Brianna at the desk was very friendly as well. More

Unprofessional I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership used it last. They never put it back in the truck. They said the master kit did not have the right one they ended up finding the right one supposedly and rotated the tires. They left the master kit piece in my truck so I would have one to unlock the lugs. Wouldn't that have been nice if I had gotten a flat, I would not have been able to remove the lugs without destroying them. When billing me, they wrote up a seperate charge and when I asked what it was they said it was the labor charge for the oil change, that the oil change should have been on line B instead of where it was. They wrote me up for a free wash which I never got and they never reset the oil change reminder either. Now I wonder if they did the oil change properly. I will not be going back, when I go to a dealership I expect a professional environment and this was not. The regular person was at lunch, must have been a late lunch and the person who wrote me up did nothing wrong and I have no problem with her. Not sure if it is her name on the invoice or the regular person. Don't want the wrong person to take any blame. More

Excellent customer service I had a few problems with my car (flat tire, dead turn signal bulb, broken light mount) and Adam was able to take care of me quickly and make sure I w I had a few problems with my car (flat tire, dead turn signal bulb, broken light mount) and Adam was able to take care of me quickly and make sure I was aware of everything being done. Very nice guy and great customer service, but most importantly he does an excellent job! I would definitely recommend him More

Elmwood to the RESCUE! I recently purchased a 2016 Durango from a dealership in MA, and after 3 months of trying to get them to handle a warranty issue I reached out to Elmw I recently purchased a 2016 Durango from a dealership in MA, and after 3 months of trying to get them to handle a warranty issue I reached out to Elmwood. Paul Jr. at Elmwood came to the rescue. Within 2 days of speaking with Paul Jr. I brought my Durango in for him to inspect the paint issue on the roof, and he sent me directly to the auto body to have it looked at, 2 weeks later i have my Durango back. I will be servicing it with Elmwood as they seem to understand that the long term value of a customer is worth picking up where another dealership left off. More

Service Experience I purchased my Jeep last year and love it. This was my first purchase at Elmood Dodge and yesterday I had a recall to address as well as an oil chang I purchased my Jeep last year and love it. This was my first purchase at Elmood Dodge and yesterday I had a recall to address as well as an oil change, etc. The service department was very helpful and friendly and because it was going to take some time, they put me in a loaner so that I could go on with my day. I came back next morning to a clean and well running Jeep. Very good experience and I would definitely recommend Elmwood Dodge for sales or service! Thank you Lori Guillette Miele Tiverton, RI More

Horrible Service They lied and then screwed me, the took the car for an inspection, gave it back with the old sticker still on it, then when I brought it back the held They lied and then screwed me, the took the car for an inspection, gave it back with the old sticker still on it, then when I brought it back the held it for a week, damaged it, then charged me for the damage, I paid it just nto get it the xxxx away from them. More

A strong feeling of SUPPORT = LOYALTY When I bought my 2009 Dodge Journey a few years ago I would always take it to Elmwood for service. People would tell me your NUTTS you can get it d When I bought my 2009 Dodge Journey a few years ago I would always take it to Elmwood for service. People would tell me your NUTTS you can get it done "CHEAPER" somewhere else? Well I believe in LOYALTY & the QUALITY of the PEOPLE that I talk to. I recently just ran into a MAJOR REPAIR on that same DODGE and got a QUOTE.... WELL I called ELMWOOD & told them there is just NO WAY I could afford that right now but I did need the car back. Well the FINE FOLKS there including Dede Silva & Jim Verdoia looked into this matter. I GUESS LOYALTY PAID OFF because they came up with a much better PLAN to get me back in my Dodge SAFELY AND MORE AFFORDABLE!!!!! THANK YOU ALL for making feel like part of YOU ELMWOOD FAMILY!! Sincerely: Arthur M. Carvalho More