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Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
May 17, 2023
I love the attention that was given me regarding what my preferences were. I also appreciated that no one tried to bully me into buying a vehicle. preferences were. I also appreciated that no one tried to bully me into buying a vehicle. More
by chergundersen
Verified Customer
May 17, 2023
They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More
by thecamarafamily
Employees Worked With
Other Employees :
David Shea
May 10, 2023
One of the best experiences at a dealership! Had truck picked out and when we sat down and looked at the numbers it worked out! John Silva was very helpful and went above and beyond! Thank you s Had truck picked out and when we sat down and looked at the numbers it worked out! John Silva was very helpful and went above and beyond! Thank you so much! More
by Rich Diodati
Employees Worked With
John Silva
April 22, 2023
I worked with Juan and Kevin Bancroft as well as Roberto on the purchase of my new car.Everyone was great to work with. I highly recommend giving them a chance if you are in the market for a new or used car on the purchase of my new car.Everyone was great to work with. I highly recommend giving them a chance if you are in the market for a new or used car. More
by Jebbuilding
Employees Worked With
Other Employees :
David Pacheco, Juan Bautista-Rodriguez
April 15, 2023
I went there for a recall on my 2021 Bronco Sport. While I was waiting I took a walk thru your parking lot and came upon a New Bronco Sport in my Favorite color Blue. I fell hard for that Blue, I jus While I was waiting I took a walk thru your parking lot and came upon a New Bronco Sport in my Favorite color Blue. I fell hard for that Blue, I just had to have it. So while I was talking to Kevin I asked him to make a deal I couldn't refuse, so one thing led to another and out the door I left with that Brand New Blue Bronco Sport 2023. More
by JAD67428
April 14, 2023
While their website pricing was a bit misleading, once there we received excellent service and we were able to negotiate a fair price for our vehicle. Juan, our sales rep was a pleasure to work with and w there we received excellent service and we were able to negotiate a fair price for our vehicle. Juan, our sales rep was a pleasure to work with and we would do business with him again. More
by mrssarahrose
April 09, 2023
Very pleasant employees and my salesman, Kevin has been very nice and helpful. Everything was easy and pleasant. very nice and helpful. Everything was easy and pleasant. More
by buggs0828
Employees Worked With
April 02, 2023
My sales person kevin gave the the best purchasing experience I could ever ask for but service needs some work with they’re public relation skills experience I could ever ask for but service needs some work with they’re public relation skills More
by Danedmis
