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Empire Ford Inc.
Fall River, MA
779 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 779 reviews
March 29, 2026
The work on my truck has been done professionally and quickly. The service department always answers my questions and concerns. quickly. The service department always answers my questions and concerns. More
by DWDONAGHY
Verified CustomerEmployees Worked With
March 29, 2026
Efficient, friendly and car is redelivered clean. Brenda is great to deal with.when scheduling service. Brenda is great to deal with.when scheduling service. More
by Peter
March 28, 2026
Very professional always answer all my questions. The maintenance or any other work performed on my vehicle is done quickly. The maintenance or any other work performed on my vehicle is done quickly. More
by DWDONAGHY
Employees Worked With
March 27, 2026
I received prompt and efficient service, and the issue was resolved quickly without any hassle. I appreciate the fast response and professionalism. was resolved quickly without any hassle. I appreciate the fast response and professionalism. More
by KELLY.SOUSA
Employees Worked With
Brian Santos
March 27, 2026
Very happy to work with Empire Ford Very professional, easy to work with and made sure i was getting what I wanted it. Thanks easy to work with and made sure i was getting what I wanted it. Thanks More
by rfernandes2
March 27, 2026
Empire Ford was right on the ball with their assistance in providing me the best buying experience. in providing me the best buying experience. More
by frenchlmci
Employees Worked With
Other Employees :
Charles in sales provided outstanding service and assistance during every facet of my buying experience.
March 21, 2026
Easy to get appointments. Employees are friendly and polite. Always pushing for new services to be completed (sad). I have been suggested services only to check other garag Employees are friendly and polite. Always pushing for new services to be completed (sad). I have been suggested services only to check other garages to be told, there is no such service needed. More
by joe9457
March 20, 2026
Austin the Sales guy was a rookie, but he did a great job. His manager was right there to help. Overall a pleasant experience. The pressure to buy additional add on in the finance office was not a pleasa job. His manager was right there to help. Overall a pleasant experience. The pressure to buy additional add on in the finance office was not a pleasant experience. Someone needs to change that formula. It is rather intimidating and high pressure. More
by cmacdonough
March 20, 2026
I was very pleased with the entire buying experience at Empire Ford of Fall River. All of the staff were professional and no pressure selling. Our salesperson Ethan was fantastic. I would definitely recomm Empire Ford of Fall River. All of the staff were professional and no pressure selling. Our salesperson Ethan was fantastic. I would definitely recommend Empire Ford to friends and family More
by kmccune1620
