Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
789 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 789 reviews
March 16, 2026
Everyone was polite and professional. I would definitely recommend Empire Ford to friends and family. I would definitely recommend Empire Ford to friends and family. More
by MBYRNE762654
Verified Customer
March 15, 2026
It was pretty quick for the works package and service advisors were right on top in making sure everything went smooth advisors were right on top in making sure everything went smooth More
by Bowhuntermark
Employees Worked With
March 14, 2026
All car dealers today have both good and bad days, empire Ford always puts in the effort even on difficult days to make things right Ford always puts in the effort even on difficult days to make things right More
by don.chapin.1
Employees Worked With
March 12, 2026
Work completed in a timely and professional manner. Quick to call once repairs were completed Quick to call once repairs were completed More
by lquintal0
Employees Worked With
March 11, 2026
Anthony was very good to work with. The follow-up after we picked up the vehicle was not well. We didn’t get phone updates on the status of vehicle registration. It took over a week to The follow-up after we picked up the vehicle was not well. We didn’t get phone updates on the status of vehicle registration. It took over a week to resolve the issue. More
by stefan50
March 11, 2026
Extremely disappointed with Empire Ford of Fall River. False advertisement, listed online price Ford Bronco 2025 50,900 blue certified. When final price was written up total price was changed to 53,575.6 False advertisement, listed online price Ford Bronco 2025 50,900 blue certified. When final price was written up total price was changed to 53,575.60, I questioned where the 2,675.60 came from, was then told, that was for the gold certified warranty. After signing the paperwork & thinking everything over, I called questioning the additional cost & was told the Bronco was listed as an error with blue certified, that was an error on Empire Ford & should not have been charged as an additional 2,675.60 to the advertised listed price for my out of pocket. Looking back I should have walked out of the dealership at that moment when they added the cost onto the final paperwork. I would not recommend Empire Ford to anyone shopping for a vehicle! More
by beppa25
Employees Worked With
March 08, 2026
Brian at Empire Ford in New Bedford is always a pleasure to work with. He listens closely to my concerns, communicates clearly so there are no surprises and goes out of his way to accommodate my schedule. to work with. He listens closely to my concerns, communicates clearly so there are no surprises and goes out of his way to accommodate my schedule. Thanks. More
by NOEMAIL37
Employees Worked With
March 08, 2026
Great service! Great costumer service! Ashley, Brian and the whole crew keep spoiling me over and over again! Great costumer service! Ashley, Brian and the whole crew keep spoiling me over and over again! More
by alvin.fagundes
Employees Worked With
Other Employees :
Ashley Couto, Zach Souza
March 08, 2026
Kevin from sales was very helpful. This was my second experience and both had good results This was my second experience and both had good results More
by allcaperemodelinginc
Employees Worked With
March 06, 2026
Great service they managed the entire sale well and got me in the car I wanted at a good price! me in the car I wanted at a good price! More
by DILLON.T
