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Empire Ford Inc.
Fall River, MA
789 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 789 reviews
March 01, 2026
Decent dealership, lots of inventory. The sales man Rob M. Did a good job helping find the vehicle and making survey was what I wanted. I didn’t like how I felt like I needed to pry inf The sales man Rob M. Did a good job helping find the vehicle and making survey was what I wanted. I didn’t like how I felt like I needed to pry information about the vehicle. I had to ask about the title, and the service records and the car fax. That should’ve been presented to me right up front. I did not like how the finance guy made me feel like I had to purchase the extended warranty even though I said “no” several times. Made it seem as though I couldn’t buy the vehicle without it. I had also called him several times later that week to make sure they received my down payment. I left voicemails and never got a return call. More
by dgalinauskas
Verified Customer
February 27, 2026
Everyone was very helpful and professional at Empire Ford, and would definitely do business with them again in the future. Ford, and would definitely do business with them again in the future. More
by jenifer1976
February 23, 2026
Brian the Service advisor was professional, and friendly and was thorough and communicated everything with me. I had a great experience. and was thorough and communicated everything with me. I had a great experience. More
by ryansauve
Employees Worked With
February 20, 2026
Taey did will good on my car I will tell all my friends about them about them More
by sshirleysousa5791
Employees Worked With
Other Employees :
Ashley Couto, Zach Souza
February 16, 2026
Very thorough on whatever service you have done. Excellent explanation and very detailed on the service being performed. Thank you again Zach for everything. Highly recommended! Excellent explanation and very detailed on the service being performed. Thank you again Zach for everything. Highly recommended! More
by SOUZA71903
Employees Worked With
Zach Souza
February 11, 2026
I. Thought nick was very professional an eager to help with any questions that I had about the vehicle I was purchasing an he was very helpful setting up the computer in my truck an I would also send my f with any questions that I had about the vehicle I was purchasing an he was very helpful setting up the computer in my truck an I would also send my family to buy a car to that dealership it was a pleasant experience thank you!😊 More
by SCOTTGRIFFITHS
February 10, 2026
I was very satisfied with the service and follow-up. I was also pleased with the service and availability. Very calm and polite I was also pleased with the service and availability. Very calm and polite More
by Humaro Rosa
Employees Worked With
Other Employees :
Nicole Affonso, Nicholas Gauthier
February 09, 2026
I was very dissatisfied starting with the service advisor, I asked for my Purge Valve to be replaced and he asked me why I wanted this. I answered I know it's bad, I been having hard starts, Poor gas advisor, I asked for my Purge Valve to be replaced and he asked me why I wanted this. I answered I know it's bad, I been having hard starts, Poor gas mileage and the gas pump shutting off prematurely. I was told it has to be diagnosed because it could be something else/ It wasn't something else and I ended up paying $565.00 for a new purge valve. I would have done it myself but the cold made me want to pay to get it done. But not $565.00!! Secondly, I was only getting a transmission service and a purge valve so I purposely made a early appointment so I could wait for the truck , I arrived at 7:30AM and was asked if I had a ride, I replied I was going to wait, and was told it was going to take a while. My vehicle wasn't done until 2:30PM. I know I was giving some courtesy inspections, and the paperwork shows 2. 5 hours of labor but how was I charged 2,5 Hours of Labor for a purge valve did the tranny service only take a 1/2 hour? I was told 2.5 that's part of the reason for keeping my vehicle so long. Needless to say I don't like the new pricing, and the turnaround time for two basically small maintenance jobs. More
by jj1jacinto
Employees Worked With
Brian Santos
February 08, 2026
The women at the service desk was friendly an very knowledgeable. As Always got me in an out in no time.. knowledgeable. As Always got me in an out in no time.. More
by mjames932
Employees Worked With
February 07, 2026
Got an inspection, smoth as could be, helpful and courteous staff , dint take long, and courteous staff , dint take long, and More
by SWREP6235
Employees Worked With
