Empire Toyota of Huntington

I had a great experience working with Carmen. She kept me aware of what was going on with each step and was a pleasure to work with. me aware of what was going on with each step and was a pleasure to work with. More

Excellent customer service from Yoelis Fernandez and the rest of the team at Toyota of Huntington. Everyone made sure I was comfortable and understood everything that was going on with the purchase of my ne rest of the team at Toyota of Huntington. Everyone made sure I was comfortable and understood everything that was going on with the purchase of my new vehicle. More

Had my car towed to dealership with the clutch frozen. Toyota determined it was not getting pressure to return Installed new clutch master clinder and slave. Return to normal They did a great frozen. Toyota determined it was not getting pressure to return Installed new clutch master clinder and slave. Return to normal They did a great job More

Our sales representative was Knowledgeable, efficient, respectful, an overall pleasant experience, I would highly recommend this dealership to friends and family, will definitely be a returning customer respectful, an overall pleasant experience, I would highly recommend this dealership to friends and family, will definitely be a returning customer More

I can’t express how much they were willing to help me , my wife was sick and I wasn’t able to be at the dealership to finish the transaction so they took care of all of it and all I needed to do was go the my wife was sick and I wasn’t able to be at the dealership to finish the transaction so they took care of all of it and all I needed to do was go there to sign everything and go home with my new car More

This is in regard to the absolute most pathetic customer service in the " service department" My wife was driving home from Connecticut Friday afternoon when the dasshboard on her Hylander lit up like a Chr service in the " service department" My wife was driving home from Connecticut Friday afternoon when the dasshboard on her Hylander lit up like a Christmas tree saying pull over and get to a safe place hybrid malfunction. Not knowing that we were one month past the roadside assistance she called the service department. The woman who answered the phone who I'm pretty sure isnt a certified tech told her as long as she feels comfortable driving the car she should just drive it home the hour plus she had left on her drive. Three blocks later the car completly shut down and died. No power steering no brakes. She managed to push it on to the side of the road where we had it towed to the dealership. On Monday Rodrico called me to say everything was fixed and I could pick up the car. Upon picking up the car I let Rodrico know my anger over someone who told my wife to just drive the car home and told him if something would have happened I would have sued the dealership. Rodrico responded with " I didnt tell her that . Dont curse at me , and go xxxx Myself" How the xxxx could any company let an employee curse at a customer and let him keep his job. We have 2 2019 Toyotas , It will soon be 1 when I trade the Hylander in for something else and as soon as the lease is up on our RAV 4 it's Bye Bye Toyata. Classless morons. More

Happy with the people and the services. Would recommend to friends and family. Should offer more discount fir oil change and other devices. Will return for next service meeds to friends and family. Should offer more discount fir oil change and other devices. Will return for next service meeds More

I have been to the service department for the same problem before and they were unable to fix the problem with my radio, internet service. The technician, Richard Kuplen took the time and effort to sh problem before and they were unable to fix the problem with my radio, internet service. The technician, Richard Kuplen took the time and effort to show me the problem, explain how Toyota's are I Iphone friendly and I have an android phone. Yet he was able, after much time and effort, to reconnect my Pandora and internet service. I don't know how he did it, I don't know if he knows, but it is working, after months of inactivity. Thank you !!! Kudos to this young man!! However, in a previous visit, I fell over a truck frame that was left in the customer parking lot. There was nothing to show its existence, and I was looking at my car, not at the supposedly empty space next to it. I fell and was taken by ambulance Huntington Hospital. I was left with cuts and bruises, hematomas, and over $14,000 in charges. Were it not for Juan Vargas, I would probably still be laying in that parking lot. Thank you Juan for your care and concern. More

MURPHY WAS IMMECABLE WITH HIS WORD THROUGH OUT THE TRANSACTION AND EVERYTHING WAS HONORED WITH RICHIE IN THE FINANCE DEPARTMENT!! HIGHLY RECOMMEND BOTH OF THOSE GENTLEMAN @ EMPIRE TOYOTA OF HUNTINGTON TRANSACTION AND EVERYTHING WAS HONORED WITH RICHIE IN THE FINANCE DEPARTMENT!! HIGHLY RECOMMEND BOTH OF THOSE GENTLEMAN @ EMPIRE TOYOTA OF HUNTINGTON!!! More

I recently leased a new Toyota from Empire Toyota. I was hesitant to go to this dealership because my last experience was not good at all. On this trip I dealt with Chelsie Aragon and Justin Khan. I have hesitant to go to this dealership because my last experience was not good at all. On this trip I dealt with Chelsie Aragon and Justin Khan. I have to say that my faith is restored. I was treated so very well and came away with not only a great feeling, but a new Toyota that I love. Chelsie spent the time with me that I needed and explained everything. She was wonderful, as was Justin. Because of them, I will be back when my lease expires. I want to thank both Chelsie and Justin for this positive experience. More