Envision Ford of Oxnard

Quick repair of my car. Very much appreciated. I Would use them again in the future Very much appreciated. I Would use them again in the future More

My sunroof would not close. I thought - take it to the dealer - since they deal with these types of issues all the time - they would know what to do. The public - knows that Dea I thought - take it to the dealer - since they deal with these types of issues all the time - they would know what to do. The public - knows that Dealers are usually more expensive than independent shops, but I thought the Dealer would give me better service. I also - setup the appointment early - 7:00am thinking if they had the car all day - they could use the time to fix the sunroof. Instead - I didn't receive a phone call or text all day. at 3:30pm I sent a text to the service man - asking for status - but didn't receive a response. At 4:00pm, I called - and was told Alberto had gone home for the day - and that my car was in the service bay and wasn't ready - they needed the car another day. At 7:30am the next day - I received a text - with a link to a video (Love the videos!) and was looking forward to a resolution to my issue - instead I got a 10 second video of the technician - no audio - walking around the car. Big deal. That doesn't tell me anything. I received a phone call from Alberto telling me it was going to cost over $4000 to repair the sunroof. It took - an entire day - to tell me this? And then - charge me 1/2 of what I paid for the car? (I bought the car used for $8,000). The public has come to conclusion - dealers cost more - but we still go anyway thinking they may know something the independent shops don't know. So...now I have to research 2nd opinions including Chat GPT which stated that figure was so overpriced - and not worth it. But the worst part was - I had to pay $250.00 for the inspection. They didn't remove the ceiling, they didn't do anything that cost $250.00 and - most shops would offer a free inspection especially when the cost of repair is in the $1,000's. And - the final rub: I had to pay for Lyft (Because they only pay for one way - so $35.00 out of pocket + They changed me $250.00 and no car wash. No window cleaning. No vacuum. Honestly? This is the reason dealerships have a bad name. This is the epitome of why no one wants to go to a dealer for service. Bad Service, no phone call or text for the entire day, exorbitant costs for repairs - and exorbitant costs for just a simple inspection. As a Consumer, I'm xxxxxx - but it doesn't matter. They aren't going to do anything but read this and shrug it off. But...live and learn. I just hate learning the hard way - not to go there anymore. More

It was good and he didn't try an over sell me. Honesty is the best way to work with me. Mike nailed it Honesty is the best way to work with me. Mike nailed it More

Grant was great. Explained everything carefully and took charge. Replaced engine quicker than estimated. No xx. Explained everything carefully and took charge. Replaced engine quicker than estimated. No xx. More

Envision has been great to work with. I feel they have one of the best service departments from Alberto to Daniel and Jose. I feel they have one of the best service departments from Alberto to Daniel and Jose. More

Grant is great, listens to me joke and complain about my truck and the constant problems I have with it., He assesses and provides great service until the job is done, If my truck was as good as Grant, I truck and the constant problems I have with it., He assesses and provides great service until the job is done, If my truck was as good as Grant, I wouldn’t have to take it in to be worked on every 3 months. There was anlso a woman who facilitated my loaner car as well, she was great! Until next time, thank you for fixing my truck! More

My Mavrick needed a recall fix and the 1 yr. service. I was surprised that it required more than 1 day. I left it overnight. service. I was surprised that it required more than 1 day. I left it overnight. More

Made an appointment the day before and she fit me in. She is very professional and has a great attitude. She is very professional and has a great attitude. More

Easy transaction and very nice person who helping me. he did excellent job what hes doing. he did excellent job what hes doing. More

Immediate attention. I was definitely satisfied with all aspects of service! The service was great! I was definitely satisfied with all aspects of service! The service was great! More