Euro Motorcars Bethesda - Service Center

Bought my first Benz from Euro Motorcars in 1990. Still have it. No one other than a mechanics at Euro has ever touched that car, or any other the others that I have bought (all from Euro) since. To say th have it. No one other than a mechanics at Euro has ever touched that car, or any other the others that I have bought (all from Euro) since. To say that I trust this dealership is an understatement. They understand customer service and what it means to have a satisfied, repeat customer. My service manager, Doug Barnes, stands out. Always helpful, always goes the extra mile; service with a personal touch. Recently, Doug was out and his replacement was Greg Cherry. I had a service issue and I wondered if Greg could possibly be the equal of Doug in terms of getting it right. Well, guess what? He is. Proves to me that Euro has infused its entire service team with the "care" gene. Way to go, Euro Motorcars. Five stars for you! More

I just had a sway bar installed on my Sprinter motorhome @ the Euromotorcars Rockville Sprinter service facility. It cost half of what I was quoted and it was done in half the time. Mr. Arillo is always res @ the Euromotorcars Rockville Sprinter service facility. It cost half of what I was quoted and it was done in half the time. Mr. Arillo is always respectful and friendly - greeting me at the curb as soon as I park. This is a big change from dealing with Dodge dealers who had the Sprinter franchise until recently. More

I bought my Continental GT from Kevin Korbin 4 years ago. This is my third Bentley with Euro and I have never had any issues until recently. Bentley Bethesda used to be a very stable company until the chan This is my third Bentley with Euro and I have never had any issues until recently. Bentley Bethesda used to be a very stable company until the change in employees. I've worked with Steven Hula for 12 years and ever since he left not only has customer service gone down, prices have jumped and Chris Arillo doesn't seem to have a clue what he's talking about. I may not be in the car industry, but I do know the basic mechanics of cars. My car went in for service on September 6th and did not receive my car back until September 22nd. I am now having complications with my car since getting it back. In 12 years I have never once had a problem until about 6 months ago. I am looking to buy my fourth vehicle but will not be purchasing it or servicing it with this company. More

Doug Barnes has been my service advisor for the past several years. I have always found him to be professional, knowledgeable and responsive. I trust his opinion and he has always given me good advice several years. I have always found him to be professional, knowledgeable and responsive. I trust his opinion and he has always given me good advice. It is because of Doug that I drive over an hour to get my car serviced. I would highly recommend him. He is an asset to the EuroMotors service team. More

I don't normally write reviews for service, unless my experience has been exceptional, and my experience with Euromotorcars has been second to none. Euromotorcars and Mercedes-Benz owes it to my service experience has been exceptional, and my experience with Euromotorcars has been second to none. Euromotorcars and Mercedes-Benz owes it to my service advisor, Dennis Shrewsberry for absolutely OUTSTANDING customer service. Since I first started visiting the dealership back in 2000, Dennis always went the extra mile to make sure my service experience was an exceptional one. He has always been very pleasant and accommodating to my needs. Sometimes I neglect to make an appointment, but he somehow he fits me into his schedule and the work is always completed in a timely manner. He keeps me up to date with what's going on with my vehicle and there's never any surprises. I've spoken to Jim Willard and written to Mercedes-Benz of North America about Dennis's outstanding professionalism. In the past I rarely bought the same vehicle make twice in a row because I like to try different things, but my last 3 vehicles have been Mercedes-Benz vehicles because of my experience at Euromotorcars, specifically Dennis Shrewsberry. I will continue to buy Mercedes-Benz vehicles as long as he's working at Euromotorcars. Well done Dennis, exceptionally well done! Eric Karu M.D. More

I was concerned because I had read a couple of negative ratings for the Service Department of Euro Motorcars of Bethesda. I couldn’t have been more pleased. After the 1000 mile Service, I noticed a bad s ratings for the Service Department of Euro Motorcars of Bethesda. I couldn’t have been more pleased. After the 1000 mile Service, I noticed a bad scratch on the front lower air dam of my new car!!! I was semi-hysterical!!! ( O.K. maybe not semi). I returned to Euro Motorcars and they had some proof that the car arrived at their shop with that damage. They could claim that it was not their fault. HOWEVER, they offered to fix it at no cost to retain my customer good will. They certainly accomplished that! More

My experience working with Chris was outstanding. Chris was extraordinarily accomodating and helpful in the process of having my Bentley Azure serviced. From pick up to delivery, Chris was attentive and s was extraordinarily accomodating and helpful in the process of having my Bentley Azure serviced. From pick up to delivery, Chris was attentive and sensative to the issues at hand as well as negotiating a fair charge for the services provided. I would highly recommed this service department to everyone and anyone. More

I have had repeated trouble with my C280, and Richard Strickland has been unbelievable in helping and trying to figure out the problem. I almost think it is worth it to get a Mercedes for the customer s Strickland has been unbelievable in helping and trying to figure out the problem. I almost think it is worth it to get a Mercedes for the customer service alone! (It is a huge part of owning a car!) More

These guys may be able to sell you a car, but that does not mean they know how to fix one correctly or in a timely manner. Had I known this, I would never have taken the car there after a guy hit me in a p not mean they know how to fix one correctly or in a timely manner. Had I known this, I would never have taken the car there after a guy hit me in a parking lot and they are taking their sweet time fixing it. Yesterday I went to the shop and found that they were trying to get my insurance company to pay for what they are calling damage to the car that was not caused by the incident which happened on march 3rd, but rather charge either them or me for buffing out every nick and scrape every encountered by the vehicle when average road dust hits it. Nice try guys, but now I'm onto your scheme and it's just wrong and unethical. Right about now I'm ready to go to the media and call these guys out on the scam they are running.... The vehicle is leased from their dealership as well and I'm thinking that the only reason they are doing all this extra work is because they think they see a sucker and are trying to take both customer and insurance company for a ride. I know I'm not going to pay for all this unsolicited extra work and I wouldn't expect my insurance company to do so either, so they can take this car and shove it up their rear. Mercedes Benz Financial services is also being a pain and expects you to pay for the car even when it's going to take months to get it back, while refusing to provide a loaner of any type or move those months to the back of the lease. As for the xxxxxx who hit me, and yes, he was at fault, lying to your insurance company is not going to get you very far and because no one wants to take responsibility for this, I'm stuck in the middle without a car to drive. Seems at the end of this, I'm going to just walk away from the car and Mercedes Benz can now try and re-sell a car that has now been damaged.... good luck with that. As for my insurance company, Liberty Mutual, it might be nice to actually show up when called by the body shop within a week of taking the message..... and as for State Farm insurance, perhaps you should think twice before insuring a person whose car has already been in a few accidents and realize that backing out of a parking space at full force while on your cell phone does not make your driver the innocent party here, in fact, that would make him the party at fault. Lastly, just an FYI for all you out there: if some dude hits you backing out of a space in a parking lot while you are just looking to park, when the police show up they are going to tell you that they have no jurisdiction and are no help at all. So I ask you all this: if I'm walking through a parking lot and some driver hits me, does this mean that just because I'm walking through a private parking lot for an office building or retail area that the police we pay their salaries for are just going to tell us that it's outside their responsibility? The answer is a big fat YES. More

I have purchased 3 cars from Euromotors, and each has been serviced there for many years. (One of my cars has 295,000 miles on it!!) I continue to have my service done by them because of the knowledgea been serviced there for many years. (One of my cars has 295,000 miles on it!!) I continue to have my service done by them because of the knowledgeable, courteous service advisers and quality of the work done. My experiences have uniformly been positive. As with anything mechanical, on occasion they have been unable to find the "problem" that I wanted them to fix (like intermittant noises). On such occasions, I am contacted by a service adviser and given the option of continuing to use their (FREE) Mercedes loaner car while they try to replicate the problem, or to pick up my car. They have also offered to have me drive with their mechanic on a test drive to demonstrate the concern. Ultimately, regardless of the problem, my car has been properly repaired, and I feel good knowing that it has been worked on by mechanics who are specifically trained by Mercedes to work on Mercedes cars. AND, when I do pick up my car, I get back a freshly washed vehicle!!! As with anything, good service and highly trained people come at a cost. I accept that having my car worked on by specially trained mechanics costs more than if I took it to a gas station or independent mechanic who has not been trained by Mercedes or overseen by its management. There is also an advantage to having the same dealer work on all my cars. They know my cars and me, and if I have a concern, they WILL solve the problem. Given my consistently positive experiences at Euromotors, I would not take my cars anyplace else. More