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Euro Motorcars Bethesda - Service Center

Bethesda, MD

3.8
34 Lifetime Reviews Review Dealership

34 Reviews of Euro Motorcars Bethesda - Service Center

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December 27, 2020

"Accessibility, ease of scheduling appointments, vehicle..."

- MNowrangi

Accessibility, ease of scheduling appointments, vehicle specific knowledge, and promptly following up with solutions and remedies - all make for a satisfied customer & service advisor relationship. I am truly enjoying my 2012 Mercedes-Benz S550 4Matic. A very pleasant experience!

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Recommend Dealer
Yes
Employees Worked With
Jan 12, 2021 -

Euro Motorcars Bethesda responded

Thank you so much!

August 27, 2020

"Never use this dealership , they take advantage of people..."

- navnik

Never use this dealership , they take advantage of people that dont know much about cars especially women . This is the fourth time I had my wife go there to get ripped off , for a flat tire they want her to change all four tires for a total of $2000. Please don't use this dealership . Frank Sepehri Bethesda, MD

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Recommend Dealer
No
Employees Worked With
Other Employees : Joe Lyons
August 26, 2020

"I have one word to describe Sam Dubbaneh’s customer..."

- gsateri

I have one word to describe Sam Dubbaneh’s customer service: exceptional. He was polite, patient and professional. He went above and beyond the call of duty!

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Recommend Dealer
Yes
Employees Worked With
Sam Dubbaneh
February 28, 2020

"I purchased my wife a brand new G Wagon from..."

- Mcevt

I purchased my wife a brand new G Wagon from EuroMotorcars In Bethesda. The sale went smoothly and Edwin was a fine salesman. All of the problems started 100ish miles after that. With my wife driving, the car transmission locked up in a busy intersection. Luckily, she escaped unscathed. The car was taken into Euro. 24 days later - the truth has emerged. Euro's "Award Winning" Service Department can not fix it and are seeking a lifeline from Mercedes in Germany. Makes you wonder how you get the award? My wife and I really like Charlie Rouse in the service department, but his fine personal touches can not mask the incompetence behind him. Any car, let alone a G Wagon should not fail immediately - especially in such a dangerous manner. And. If you sell the car, you should be able to fix it. Lots of credible Mercedes dealership's in the area. Look elsewhere.

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Recommend Dealer
No
Employees Worked With
Edwin Escarraman
February 26, 2020

"I’m updating a review from a few weeks ago. I had a..."

- Jamie - Chevy Chase

I’m updating a review from a few weeks ago. I had a disagreement with the service department but they went out of their way to make it right. Jamie, 2015 GL450 from Chevy Chase

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Recommend Dealer
Yes
Employees Worked With
Tom, Jeff
November 30, 2019

"Service center inspires loyalty"

- NWK

Jeff Frey (my initial Service Advisor and the current Service Manager) and Dennis Shrewsberry (my current Service Advisor) are first class! Both are gentlemen in the true sense - courteous, helpful, honest, responsive. And the option to schedule on-line with my chosen advisor makes the process easy start to finish. My loyalty to the service center inspired me to go back to Euromotors over other local dealerships for our recently purchased new car. Danny Nasr assisted us in the sales process, and was similarly responsive, professional, and helpful throughout the process. Euromotors is a quality dealership start to finish.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Frey
August 20, 2019

"Unacceptable "

- Savebenjamins

Patrick doesn’t understand what it means to show a customer respect & is very arrogant in his responses. Can’t even look you in eyes.

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Recommend Dealer
No
Employees Worked With
Patrick Huckabay
July 05, 2019

"Dennis and Melvin are the best"

- Carlos Sampaio

We moved from Florida to Bethesda a couple years ago and have been using their services frequently. Service or new car buying, any day of the week, it doesn't matter: service is always excellent. Happy to be a MB client. Carlos Sampaio

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Recommend Dealer
Yes
Employees Worked With
June 18, 2019

"EXCELLENT"

- MBGTS

DENNIS IS EXCELLENT. HE REALLY CARES FOR THE CUSTOMER. HE WILL GO ABOVE AND BEYOND TO EXPLAIN WHAT THE ISSUES ARE WITH YOUR VEHICLE. I HAVE BEEN GOING TO HIM FOR SEVERAL YEARS AND I HAVE NOT BEEN DISSAPOINTED YET. I WILL RECOMMEND HIM AS A SERVICE ADVISOR WITHOUT HESITATION.

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Recommend Dealer
Yes
Employees Worked With
October 22, 2018

"Ron is always professional & helpful "

- Trish R

Ron Bouchard provided me with another great experience! I needed Technical help as well as further questions regarding my new GLC . He always has the answers & provides the assistance needed. Thank you

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Recommend Dealer
Yes
Employees Worked With
1
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