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Euro Motorcars Bethesda - Service Center

Bethesda, MD

3.4
36 Reviews

36 Reviews of Euro Motorcars Bethesda - Service Center

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March 15, 2022

Bill Gross is the BEST customer service professional I have ever encountered in my more than 40 years of car ownership. He is knowledgeable, thoughtful, always available, and answers all my questions. A More

by Donna
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 20, 2021

This place is a ripoff. The Mercedes C250 that I owned had a completely rusted subframe after only 56,000 miles and they charged over $3,500 and had no explanation as to why this occurred, even though the More

by k
Customer Service
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Aug 23, 2021 -

Euro Motorcars Bethesda responded

We strive in providing everyone the best experience possible. Please contact us directly at socialmedia@euromotorcars.com to discuss your concerns. In this way we can address your concern directly.

December 27, 2020

Accessibility, ease of scheduling appointments, vehicle specific knowledge, and promptly following up with solutions and remedies - all make for a satisfied customer & service advisor relationship. I am More

by MNowrangi
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 12, 2021 -

Euro Motorcars Bethesda responded

Thank you so much!

August 27, 2020

Never use this dealership , they take advantage of people that dont know much about cars especially women . This is the fourth time I had my wife go there to get ripped off , for a flat tire they want her to More

by navnik
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Joe Lyons
August 26, 2020

I have one word to describe Sam Dubbaneh’s customer service: exceptional. He was polite, patient and professional. He went above and beyond the call of duty! More

by gsateri
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Dubbaneh
February 28, 2020

I purchased my wife a brand new G Wagon from EuroMotorcars In Bethesda. The sale went smoothly and Edwin was a fine salesman. All of the problems started 100ish miles after that. With my w More

by Mcevt
Overall Experience
Recommend Dealer
No
Employees Worked With
Edwin Escarraman
February 26, 2020

I’m updating a review from a few weeks ago. I had a disagreement with the service department but they went out of their way to make it right. Jamie, 2015 GL450 from Chevy Chase More

by Jamie - Chevy Chase
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom, Jeff
November 30, 2019

Service center inspires loyalty Jeff Frey (my initial Service Advisor and the current Service Manager) and Dennis Shrewsberry (my current Service Advisor) are first class! Both are g More

by NWK
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Frey
August 20, 2019

Unacceptable Patrick doesn’t understand what it means to show a customer respect & is very arrogant in his responses. Can’t even look you in eyes. More

by Savebenjamins
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Patrick Huckabay
July 05, 2019

Dennis and Melvin are the best We moved from Florida to Bethesda a couple years ago and have been using their services frequently. Service or new car buying, any day of the week, i More

by Carlos Sampaio
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
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