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Euro Motorcars Bethesda - Service Center

3.8

31 Lifetime Service Reviews

7020 Arlington Rd, Bethesda, Maryland 20814

31 Reviews of Euro Motorcars Bethesda - Service Center

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February 28, 2020

"I purchased my wife a brand new G Wagon from..."

- Mcevt

I purchased my wife a brand new G Wagon from EuroMotorcars In Bethesda. The sale went smoothly and Edwin was a fine salesman. All of the problems started 100ish miles after that. With my wife driving, the car transmission locked up in a busy intersection. Luckily, she escaped unscathed. The car was taken into Euro. 24 days later - the truth has emerged. Euro's "Award Winning" Service Department can not fix it and are seeking a lifeline from Mercedes in Germany. Makes you wonder how you get the award? My wife and I really like Charlie Rouse in the service department, but his fine personal touches can not mask the incompetence behind him. Any car, let alone a G Wagon should not fail immediately - especially in such a dangerous manner. And. If you sell the car, you should be able to fix it. Lots of credible Mercedes dealership's in the area. Look elsewhere.

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Recommend Dealer
No
Employees Worked With
February 26, 2020

"I’m updating a review from a few weeks ago. I had a..."

- Jamie - Chevy Chase

I’m updating a review from a few weeks ago. I had a disagreement with the service department but they went out of their way to make it right. Jamie, 2015 GL450 from Chevy Chase

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Recommend Dealer
Yes
Employees Worked With
Tom, Jeff
November 30, 2019

"Service center inspires loyalty"

- NWK

Jeff Frey (my initial Service Advisor and the current Service Manager) and Dennis Shrewsberry (my current Service Advisor) are first class! Both are gentlemen in the true sense - courteous, helpful, honest, responsive. And the option to schedule on-line with my chosen advisor makes the process easy start to finish. My loyalty to the service center inspired me to go back to Euromotors over other local dealerships for our recently purchased new car. Danny Nasr assisted us in the sales process, and was similarly responsive, professional, and helpful throughout the process. Euromotors is a quality dealership start to finish.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Frey
August 20, 2019

"Unacceptable "

- Savebenjamins

Patrick doesn’t understand what it means to show a customer respect & is very arrogant in his responses. Can’t even look you in eyes.

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Recommend Dealer
No
Employees Worked With
Patrick Huckabay
July 05, 2019

"Dennis and Melvin are the best"

- Carlos Sampaio

We moved from Florida to Bethesda a couple years ago and have been using their services frequently. Service or new car buying, any day of the week, it doesn't matter: service is always excellent. Happy to be a MB client. Carlos Sampaio

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Yes
Employees Worked With
June 18, 2019

"EXCELLENT"

- MBGTS

DENNIS IS EXCELLENT. HE REALLY CARES FOR THE CUSTOMER. HE WILL GO ABOVE AND BEYOND TO EXPLAIN WHAT THE ISSUES ARE WITH YOUR VEHICLE. I HAVE BEEN GOING TO HIM FOR SEVERAL YEARS AND I HAVE NOT BEEN DISSAPOINTED YET. I WILL RECOMMEND HIM AS A SERVICE ADVISOR WITHOUT HESITATION.

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Recommend Dealer
Yes
Employees Worked With
October 22, 2018

"Ron is always professional & helpful "

- Trish R

Ron Bouchard provided me with another great experience! I needed Technical help as well as further questions regarding my new GLC . He always has the answers & provides the assistance needed. Thank you

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Yes
Employees Worked With
September 17, 2018

"Dennis Shrewsberry: EXCELLENT‼️"

- GoldCar

My service writer, Dennis Shrewsberry, has always provided me with excellent service. Dennis has helped me resolve specific issues relative to my vehicle. He's great at what he does and has a great sense of humor.

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Recommend Dealer
Yes
Employees Worked With
May 10, 2018

"Misrepresentation of Service fees."

- unhappy customer 5/10/2018

After being on the phone for 30 minutes to find out they did not have the part I needed in stock, which I explained over the phone the AC condenser was leaking and I wanted to preorder parts so I do not have to make 2 trips, I had scheduled my appointment a week in advance to be on my day off, 1 week later. I had papers from another shop that I showed which they had referred me to this company because my car make and model is serviced at Euro Motors smart cars., I asked for the earliest appointment that day, which they gave me a 7:30 am. appt. I wanted to be in and out which is why I scheduled so early, because I have other errands to run on my day off..Today I get there 7:30 with full rows in the service lanes full of people waiting. My SERVICE ADVISOR ; JOSEPH LYONS seemed to be a polite individual explaining and answering questions I had at first, but later I found out that he was 2 faced, slick and shy , scamming like ways with the prices. I was quoted $149 for the diagnostic check to find out where there was a leak coming from the AC unit, (which is were they put a refridgerant in to recharge the AC and detect where the leak is coming from). I explained to him I know all so well what they need to do to find the leak as I have got the same service done at another place and showed the papers, but that place could not fix my car model , because the person that was able to do it left their shop and their staff referred me here. I was told it would be about and Hour just pay $149. 2hours later the car has not even been looked at for diagnostics but he brought some mechanic with him and was trying to switch up his quote of $149 diagnostic and say that I need to pay $280 for them in total for diagnostic to put the refrigerant in and recharge the ac unit and find out where the leak is and it was like he was trying to play me as a fool, we kept going back and forth about what he quoted for diagnostic fee, and I'm asking him multiple times where how is the $149 diagnostics going to dectect where the leak is if i have to pay $280 ....It was not until after 2 and half hours of getting no where that I said well I will leave and get this diagnostic test else where, then he finally came to his senses to credit his mistake and not acknowledge it, but the only fair person in this situation was the mechanic that he brought up at the time. so finally I ended pay $149 almost 3hours later. and then they want to wash my car. I told them not to wash the car and they wash it anyway. The guy that washed the car had said he got the gears stuck in drive mode and could get it out of drive and says I need to see my service tech for an unrelated appt. I wasted about 3 and half hours to get my car washed and misguided fees. bad experience. if I could rate 0 stars I would. JOESEPH LYONS is 2 faced stay far away if you do not need any extra stress or an headache

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Recommend Dealer
No
Employees Worked With
March 29, 2018

"Disappointed Preferred Customer"

- Andrene finn

I had a very bad experience @ Euro Motor yesterday. A person will never forget how you made them feel. Called to inquire about my $ 5000 Continental Warranty and spoke with Hadi Zia in Sales. I was told," I am sure someone already explained this to you. Dont Shoot the messenger." He then slammed the phone down in my ear. Visited Euro today to pickup my Vehicle and asked the cashier for headquarters number. Cashier reached out to a colleague who wanted to know Why I needed the number? I was provided with Euro number instead; cashier so noticeably irritated, researched the number to HQ for me. German Martinez, my Service Advisor always amazing. The Best Advisor I have ever had; I have owned 3 Mercedes Benz. I am drafting a letter of complaint to Headquarters.

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Yes
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1
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