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36 Reviews of Euro Motorcars Bethesda - Service Center
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March 15, 2022
Bill Gross is the BEST customer service professional I have ever encountered in my more than 40 years of car ownership. He is knowledgeable, thoughtful, always available, and answers all my questions. A have ever encountered in my more than 40 years of car ownership. He is knowledgeable, thoughtful, always available, and answers all my questions. Aside being accessible to customers he also attends to the details and can be seen helping his staff regardless of the task!! He is an rxceptional human being. More
by Donna
Employees Worked With
Bill Gross
Helpful August 20, 2021
This place is a ripoff. The Mercedes C250 that I owned had a completely rusted subframe after only 56,000 miles and they charged over $3,500 and had no explanation as to why this occurred, even though the had a completely rusted subframe after only 56,000 miles and they charged over $3,500 and had no explanation as to why this occurred, even though they claim to have seen no rust just 8 months earlier during its regular servicing and alignment. Normally such a defective product would be replaced at no cost to the customer since there were no conditions that could explain the damage to this critical part of the car. This particular dealership took no responsibility for this poor quality product. Not only would I not use this dealership, but I would give up on Mercedes altogether. They attempted to add more charges at the same time that they were claiming to give a discount. The end result was that the overall charge to the customer did not truly decrease but stayed the same because they would offset any discount with an additional charge. Save yourself the time and money. More
by k
Employees Worked With
Bill Gross
December 27, 2020
Accessibility, ease of scheduling appointments, vehicle specific knowledge, and promptly following up with solutions and remedies - all make for a satisfied customer & service advisor relationship. I am specific knowledge, and promptly following up with solutions and remedies - all make for a satisfied customer & service advisor relationship. I am truly enjoying my 2012 Mercedes-Benz S550 4Matic. A very pleasant experience! More
by MNowrangi
Employees Worked With
August 27, 2020
Never use this dealership , they take advantage of people that dont know much about cars especially women . This is the fourth time I had my wife go there to get ripped off , for a flat tire they want her to that dont know much about cars especially women . This is the fourth time I had my wife go there to get ripped off , for a flat tire they want her to change all four tires for a total of $2000. Please don't use this dealership . Frank Sepehri Bethesda, MD More
by navnik
Employees Worked With
Other Employees :
Bill Gross, Joe Lyons
August 26, 2020
I have one word to describe Sam Dubbaneh’s customer service: exceptional. He was polite, patient and professional. He went above and beyond the call of duty! service: exceptional. He was polite, patient and professional. He went above and beyond the call of duty! More
by gsateri
Employees Worked With
Sam Dubbaneh
February 28, 2020
I purchased my wife a brand new G Wagon from EuroMotorcars In Bethesda. The sale went smoothly and Edwin was a fine salesman. All of the problems started 100ish miles after that. With my w EuroMotorcars In Bethesda. The sale went smoothly and Edwin was a fine salesman. All of the problems started 100ish miles after that. With my wife driving, the car transmission locked up in a busy intersection. Luckily, she escaped unscathed. The car was taken into Euro. 24 days later - the truth has emerged. Euro's "Award Winning" Service Department can not fix it and are seeking a lifeline from Mercedes in Germany. Makes you wonder how you get the award? My wife and I really like Charlie Rouse in the service department, but his fine personal touches can not mask the incompetence behind him. Any car, let alone a G Wagon should not fail immediately - especially in such a dangerous manner. And. If you sell the car, you should be able to fix it. Lots of credible Mercedes dealership's in the area. Look elsewhere. More
by Mcevt
Employees Worked With
Edwin Escarraman
February 26, 2020
I’m updating a review from a few weeks ago. I had a disagreement with the service department but they went out of their way to make it right. Jamie, 2015 GL450 from Chevy Chase disagreement with the service department but they went out of their way to make it right. Jamie, 2015 GL450 from Chevy Chase More
by Jamie - Chevy Chase
Employees Worked With
Tom, Jeff
November 30, 2019
Service center inspires loyalty Jeff Frey (my initial Service Advisor and the current Service Manager) and Dennis Shrewsberry (my current Service Advisor) are first class! Both are g Jeff Frey (my initial Service Advisor and the current Service Manager) and Dennis Shrewsberry (my current Service Advisor) are first class! Both are gentlemen in the true sense - courteous, helpful, honest, responsive. And the option to schedule on-line with my chosen advisor makes the process easy start to finish. My loyalty to the service center inspired me to go back to Euromotors over other local dealerships for our recently purchased new car. Danny Nasr assisted us in the sales process, and was similarly responsive, professional, and helpful throughout the process. Euromotors is a quality dealership start to finish. More
by NWK
August 20, 2019
Unacceptable Patrick doesn’t understand what it means to show a customer respect & is very arrogant in his responses. Can’t even look you in eyes. Patrick doesn’t understand what it means to show a customer respect & is very arrogant in his responses. Can’t even look you in eyes. More
by Savebenjamins
Employees Worked With
Patrick Huckabay
July 05, 2019
Dennis and Melvin are the best We moved from Florida to Bethesda a couple years ago and have been using their services frequently. Service or new car buying, any day of the week, i We moved from Florida to Bethesda a couple years ago and have been using their services frequently. Service or new car buying, any day of the week, it doesn't matter: service is always excellent. Happy to be a MB client. Carlos Sampaio More
by Carlos Sampaio
