Fair Oaks Ford

Outstanding service! Clint was a fantastic salesperson! My mom bought her very first car with Clint after years of leasing cars with her husband. He found us precisely th Clint was a fantastic salesperson! My mom bought her very first car with Clint after years of leasing cars with her husband. He found us precisely the model we wanted, handsome 2019 fusion w/4W drive in color magnetic, meeting both our functional requirements and our budget constraints. Clint patiently Bluetooth connnected my mom’s old school flip phone, and shared all the cool tech in a manner in which she could easily understand. It was a pleasure buying a car from Clint. We couldn’t recommend him more highly. More

tried to buy a used car Made an appointment on a Friday night to see a used car, drove down from South Elgin, talked to a salesman, sat inside for 30 minutes because they cou Made an appointment on a Friday night to see a used car, drove down from South Elgin, talked to a salesman, sat inside for 30 minutes because they could not get the car started. Salesman said they will get it in the shop Monday and he would let us know. I emailed on Monday he called me back on Wednesday said they just got it in the service department and he would let me know what was going on. A week and a half went by, I emailed the salesperson he never responded. I called the next day left two messages for him no call back. Third time I called I asked to talk with the used car sales manager I was told he was off. A woman called me back and asked what I was calling about I told her what was going on and she said she would find out what was going on and call me right back. Two days go by, I didn't hear anything. I called back and asked to talk to the sales manager again, he said the car is good to go come and drive it. I asked if there were any fault codes on the computer he said it is all clean. I go down the next day to drive it and the car won't start. I waited another 35 minutes and they got it started so I drove it then I checked if there were any fault codes and it showed 8 to 10 different codes. While trying to negotiate on a price, the salesperson was telling me some ridiculous price that they would be selling this car at if it had no problems. Although the price was good, I was not willing to pay their price and take a chance on all those fault codes and the not starting issues. As far as customer service goes, getting honest news about the car is better than not getting any news. I got the impression that this is a buyer beware dealer. More

New Lincoln MKC Thank you for Gio and John for finding us a MKC that matched our preferred specification from another dealership. It took a few days to arrive and few Thank you for Gio and John for finding us a MKC that matched our preferred specification from another dealership. It took a few days to arrive and few calls to chase, but everything went well after all. All the car functions were clearly explained by Gio and the handover was really good. We only wish the paperwork part of the deal wouldn’t always take so long... More

Exellent experience Went in to test drive a new MKC and thanks to Dan and Sam I drove home in one. The introductory class (absolutely necessary) was handled very efficie Went in to test drive a new MKC and thanks to Dan and Sam I drove home in one. The introductory class (absolutely necessary) was handled very efficiently by Dan. Highly recommend Fair Oaks Lincoln. More

Good deal - no haggle prices Easy purchase experience - found vehicle online, connected with "chat agent" found the vehicle was still available on-the-lot and price recently reduc Easy purchase experience - found vehicle online, connected with "chat agent" found the vehicle was still available on-the-lot and price recently reduced. Arranged a on-site appointment for test drive, Went well, decided to buy, discussed prices (with and without trade-in). More

Above and beyond to make the customer happy I want to thank John and his team at Fair Oaks for helping me find the perfect car for my wife. We had a unique request for the Expedition we wanted, I want to thank John and his team at Fair Oaks for helping me find the perfect car for my wife. We had a unique request for the Expedition we wanted, and the dealer worked with other dealers to make the transaction come together. In the end, Gio was able to put a deal together and we’re very pleased with our new Ford. Ken in finance made the paperwork a breeze, and we were in and out to pick up the car in no time. More

Amazing Experience!! Both my husband and I walked into the dealership just to get some general information and walked out with a 2018 Ford Explorer!! Gio was not only very Both my husband and I walked into the dealership just to get some general information and walked out with a 2018 Ford Explorer!! Gio was not only very professional but extremely knowledgeable, and cannot leave out the fact that he was very patient. Took his time explaining everything that we needed to know and understand. We also had the opportunity of working with Bob, we had some small hiccups along the way but Bob along with Gio made sure everything was resolved, Bob actually went out of his way to make sure we were beyond content. Thank you both for making our car buying experience such a pleasant one!! More

Great Services First, thanks to Gio, Brandon,Bob, Great people to work with. This is a wonderful team, if you want a great car, fair deal, please come to them. First, thanks to Gio, Brandon,Bob, Great people to work with. This is a wonderful team, if you want a great car, fair deal, please come to them. More

Fast and efficient I was emideately greeted at the door, I told them I was looking to buy a new used car and Mr. Faraj made sure that I would be driving a new reliable c I was emideately greeted at the door, I told them I was looking to buy a new used car and Mr. Faraj made sure that I would be driving a new reliable car by the end of the week. More

Knowledgeable Salesperson Thanks Jeremy for working with us on the purchase of our "new" used MKC. We appreciate your patience and obvious hard work in knowing about you produc Thanks Jeremy for working with us on the purchase of our "new" used MKC. We appreciate your patience and obvious hard work in knowing about you products. We are very satisfied with the staff at Fair Oaks Ford and would recommend this dealership to any of our friends and family. More