Fair Oaks Ford

A friendly and stress free experience!! I initially was just browsing on the internet for a smaller vehicle and found it at Fair Oaks, I spoke to Josh, he then referred me to Clint in sales I initially was just browsing on the internet for a smaller vehicle and found it at Fair Oaks, I spoke to Josh, he then referred me to Clint in sales at Fair Oaks Ford Lincoln. Clint was so kind and amazing going over all details of my choice, helped work out different scenarios with financing etc., it was a great experience. I also worked with Robert and Felix, both were also very kind, informative and made the car buying experience enjoyable, which I have never experienced!! More

Great Experience We came in with a payment in mind and a Ford Edge we were interested in. Serafin, our salesman helped us get to the payment we needed. He was helpf We came in with a payment in mind and a Ford Edge we were interested in. Serafin, our salesman helped us get to the payment we needed. He was helpful and courteous. He was informative and helped us figure out the issues we had question about on the test drive. All of the staff were great. No complaints and would reccomend this dealership. More

Great Buying Experience Highly professional team. Focused on customer and making buying experience seamless. Not a high pressure environment. Bob Buzdugan is a professiona Highly professional team. Focused on customer and making buying experience seamless. Not a high pressure environment. Bob Buzdugan is a professional and has a high level of knowledge of product. Overall one of the best car buying experiences! More

A great experience with Clint as my salesperson! I am very happy with my experience at Fair Oaks. I haven't purchased a vehicle elsewhere for over 30 years. For the last three vehicles purchased, C I am very happy with my experience at Fair Oaks. I haven't purchased a vehicle elsewhere for over 30 years. For the last three vehicles purchased, Clint has been my salesperson and he is very knowledgeabe and kept me up on the stage of building my special order Expedition. More

should have just walked away So after finally getting a chance to review my paperwork from the dealership, there are a few things that are bothering me. When we were figuring out So after finally getting a chance to review my paperwork from the dealership, there are a few things that are bothering me. When we were figuring out pricing and APR with the salesman he brought back me my credit score which I believe he said was from TransUnion he said mine was like a 710..ok seemed pretty low but ok when I finally check (should have done it at the dealership) it was not even close too your number it was higher this was lie number one . Second, we agreed on a price together that if he can get a payment of 420 a month and apr more realistic that he was offering a 5.9% I said I wanted 3.5% because that what my bank offered me with no money down or anything I would take it home today and I even showed him my offer to prove it ( yes, I know when they have you sign saying if I can get you this price is not legal document) . After he talks to the guy he said he got "it" to me means he got the price I wanted least that what I thought. and we are all good to go took my credit card to run the downpayment never showing me the final paperwork ( actually never saw it until the last guy when I was signing all the paperwork) yes some of it is my fault should have looked things over more because this guy/dealership you cant trust when I checked over the paperwork I saw he gave me a 427 payment and an apr of 4.04% which is not what we agreed upon when I said if you get this offer I will buy the car. Silly me for trusting a salesman right? So, in the end, he squeezed another 1k from me. the best part is it was from the same bank that I got my loan offer from to. why couldn't he say "no I couldn't get you the offer here is what we can do" it is as simple as that now we go to the extend warranty for interior and paint. She was really good at explaining everything that it covered and even showed me a demo of my interior and what would happen if it gets wet cool right? when she initially gave me a price 2499 for the package i thought wow that's steep after say "no" twice magically it went down to 800 like is that even morally right ?that you can cut it by more than 60% and still make money so at this point I wasn't listening to what she had to say or the next guy to offer me another extended warranty of any kind wasn't gonna hear it. I will give kudos to you I.T team or whoever does you google searches cause you were the first one to pop up when I typed in ford escape while I was waiting at another dealership for there salesman to get a car to test drive that wasn't offering any of that and had a better price and actually offered ford rebates. in the end, I do love the SUV but I should have just walked out and not come back I don't like being taken advantage just like anybody else and we agree on a price I want you should be able to negotiate a price not just keep saying no to any of my offers and not even getting a counteroffer I literally heard the finance guy laugh and that's when he brought me another model that he thought would be in my price range. but don't worry I wont be back there for anything buying another car or even your service department cause i don't want to be at a place that does this stuff. More

Very happy with our new Explorer! Gio was a pleasure to work with. He was friendly, knowledgeable and helpful in finding us the perfect car. He was very helpful and patient in showing Gio was a pleasure to work with. He was friendly, knowledgeable and helpful in finding us the perfect car. He was very helpful and patient in showing us all the features and settings on the Explorer. He also made follow-up calls to see if we had any questions or concerns on our new vehicle. The rest of the staff we dealt with in completing the purchase were professional and the whole process went smoothly. This was our third vehicle purchase from this dealership and we can highly recommend them. More

Good dealership! The service department have issues! I've purchase a Lincoln continental here a couple of years ago and the customer service was good! and they actually beat all the Chicago land pricing! I've purchase a Lincoln continental here a couple of years ago and the customer service was good! and they actually beat all the Chicago land pricing! I ordered the select version and they allow me to design it as i like. however they have issues with the service department! I put in for a vehicle pick up service in august, i called over 5 times and they never got back to me! after i called for the 7th time, they finally schedule me a pick up.. and it only took them to November! The service department needs to step up! More

Service The dealership is always very clean and staff is professional. This is the second car we purchased from Fair Oaks Ford and couldn’t be happier. The dealership is always very clean and staff is professional. This is the second car we purchased from Fair Oaks Ford and couldn’t be happier. More

I love my car! We walked in on a busy Saturday afternoon not really expecting to drive a new car home that day but Gio listened to what I wanted and found me the per We walked in on a busy Saturday afternoon not really expecting to drive a new car home that day but Gio listened to what I wanted and found me the perfect car at a price I am happy with. Thanks Gio and Fair Oaks Ford, I love my car! More

I am happy and sastified with the dealer This dealer is great as I experience because they help the customer need. Gives the details about the car and they even help to manage the spend of th This dealer is great as I experience because they help the customer need. Gives the details about the car and they even help to manage the spend of the car. I really love the car . More