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Fair Oaks Ford

Naperville, IL

4.7
3,098 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,098 reviews

May 27, 2017

Happy experience in buying a new car Worked with Craig Holsman for my last two cars. Very ease process. The last purchase was finalized with Pam Hammersmith, she did a great job. Will More

by Robert Scott
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman
May 30, 2017 -

Fair Oaks Ford responded

Robert, Glad to hear that everything went smoothly with your lease---thank you for taking the time to write a review! We also appreciate your loyalty in coming back to us time after time. We don't take that relationship for granted. If we can do anything more for you, please don't hesitate to reach out. We are always at your service. Enjoy your new ride safely, and we look forward to seeing you for oil changes and scheduled maintenance!

May 26, 2017

Second time as good as the first! This was the second car I have acquired from Fair Oaks Ford. Craig Holsman helped with both cars. This time Gio Pina finalized the transaction. I u More

by Daniel Flaherty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Gio Pina
May 30, 2017 -

Fair Oaks Ford responded

Hi Daniel! Thanks so much for being a repeat buyer, and for taking the time to write a review. We appreciate your loyalty enormously, and we're so glad that you have had good experiences with us. We really strive to make the experience fun and no pressure--new cars are exciting! If we can do anything more for you, answer any questions that come up, etc, please don't hesitate to call or stop in. We are always at your service. Thank you again, and take care!

May 26, 2017

New Purchase, 2017 Ford Edge This is the second time we have purchased a Ford Edge SEL from this dealership, and are very satisfied with the excellent results of our negotiating a More

by Don Habersberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Fedorchuk, Steve Squillo
May 30, 2017 -

Fair Oaks Ford responded

Don, Thank you for giving us the opportunity to work with you on the purchase of your new Edge--we appreciate your loyalty in working with both our sales and service departments for your needs! We love to hear that you've had great experiences on both ends, and we promise that will always be the case. We will will continue to work hard to keep your trust. We also appreciate your taking the time to write a review about your experience! Thank you again, and if we can do anything more, answer a question, anything at all, please don't hesitate to call or stop in. We are always at your service. Take care!

May 25, 2017

Great & Quick My husband had communicated with Jeremy prior to arriving, so he already had an idea of what we were looking for and was ready when we got there. We w More

by amanday
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom, Steve Squillo
May 30, 2017 -

Fair Oaks Ford responded

We're so glad that you gave us an opportunity to work with you, and that your experience was a positive one! We do work hard to make things as easy as possible for our customers, and we're always glad to know when our efforts pay off. Thank you for taking the time to write a review to let us know how we did! Should you have any questions at all, please don't hesitate to call or stop in. We are always at your service. Thank you again, and take care!

May 24, 2017

excellent experience Excellent experience with Jeremy Bloom! bought a certified pre-owned Lincoln MKZ. they didn't have the exact car I wanted on the lot so jeremy went More

by happybuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom, Steve Squillo
May 29, 2017 -

Fair Oaks Ford responded

Thanks so much for entrusting us with your purchase, and for taking the time to write a review! We're so glad that you had an excellent experience with Jeremy and Steve. Should you have any questions about your MKZ, don't hesitate to call or stop in---we are always at your service. Take care!

May 23, 2017

Great Experience - we will definitely be back! Last week we were shopping for a new vehicle for our college daughter. I sent an internet request to Fair Oaks Ford for more information on a Ford Es More

by Cindy O'Leary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Brandon Caudill
May 29, 2017 -

Fair Oaks Ford responded

Cindy (and O'Leary family), Wow, thank you for such an amazing review---we're appreciative that you took the time to write about it. We strive to make each customer's experience an exceptional one, and it's always gratifying to know when we're succeeding, so thank you again! We are always at your service, and we look forward to seeing you again this fall. If you need anything in the meantime, don't hesitate to call or stop in!

May 22, 2017

Thanks to Craig Holsman I am a Happy Camper Craig helped me find the Ford Escape that fits me, he went that little extra to make me Happy with the deal on a Lease of a Great SUV. All I can say More

by JohnnySUV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Louis Macias
May 29, 2017 -

Fair Oaks Ford responded

John, So glad Craig was able to find you what you needed, and that you were happy with your experience. We couldn't ask for more! Thank you for taking the time to write a review--we appreciate it. Should you have any questions at all about your Escape, or need anything, please don't hesitate to reach out. We are always at your service. Thank you again, and take care!

May 21, 2017

Excellent Customer Service Customer service is second to none and I would not hesitate recommending to anyone. Our entire family are loyal customer buying close to a dozen cars More

by Arends Fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Bloom, Steve Squillo
May 22, 2017 -

Fair Oaks Ford responded

Arends Fam, First, thank you so much for taking the time to write a review about your experiences with us over a number of years. Your loyalty is appreciated more than you know. It is a pleasure to have customers such as yourself, and we never take that for granted! We look forward to seeing you soon for oil changes and scheduled maintenance. Enjoy your new F-150!

May 19, 2017

Professional, Knowledgeable, Helpful I've bought several new and used cars at Fair Oaks Ford and I'm always treated with respect. The professional sales team asks what you need in a car f More

by 093060
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2017 -

Fair Oaks Ford responded

Thank you so much for your kind review! It is always our goal to treat every customer fairly, no matter the budget or need. We're so glad that you've had a number of positive experiences with us, and that you took the time to write about them. Thank you for your loyalty! We look forward to seeing you again soon, and please don't hesitate to call or stop in if you need anything at all. We are always at your service.

May 18, 2017

Friendly, Helpful, Knowledgable We have several times experienced the process of buying a car from Jeremy at Fair Oaks Ford. He is very easy to talk with and understands what you nee More

by card@alum.mit.edu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom
May 22, 2017 -

Fair Oaks Ford responded

Thank you so much for your review--we appreciate it! We do believe that Jeremy is the best of the best, and it's always wonderful to have his no-pressure approach to sales recognized by our customers. We wish you nothing but safety and enjoyment in your new vehicle, and thank you again for taking the time to write a review. Take care!

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