Fair Oaks Ford

Went in for an oil change on Fri 05-15-26. Frank was the service writer he met me promptly at my driver's door. I mentioned what I was there for an oil change.( Works incl tire rotation). Fran Frank was the service writer he met me promptly at my driver's door. I mentioned what I was there for an oil change.( Works incl tire rotation). Frank listened to my concerns with the vehicle and noted them on the work order. Everything was completed correctly in a timely matter of 1 hour. Thanks Frank and Fair Oaks Ford for a job well done. I will definitely be back for my next service needs. More

Thoroughly, explained my options and kept me informed of the process. Great work and car came back clean. the process. Great work and car came back clean. More

We had a fantastic experience purchasing our truck with Alyssa as our Sales Consultant. She answered all of our questions and walked us through the purchase process. Alyssa as our Sales Consultant. She answered all of our questions and walked us through the purchase process. More

Great customer service. Very friendly and professional. Vehicle was completed as promised. Service advisor went above and beyond. Very friendly and professional. Vehicle was completed as promised. Service advisor went above and beyond. More

Great buying experience and sales rep. Dean was very professional and honest. Highly recommend Fair Oaks and would definetly come back for future purchases. Dean was very professional and honest. Highly recommend Fair Oaks and would definetly come back for future purchases. More

Dean, our advisor was knowledgeable and efficient. This was my second experience buying a car here and was not disappointed. This was my second experience buying a car here and was not disappointed. More

Trevor, our advisor, was easy to work with provided timely updates and our truck was ready midafternoon. He was able to arrange a porter to drive our truck home, which arrived 20 minutes after the call timely updates and our truck was ready midafternoon. He was able to arrange a porter to drive our truck home, which arrived 20 minutes after the call! More

Easy to make appointment. Service advisor was thorough. He kept me up to date on warranty, progress and final repairs. Repairs completed promptly. Service advisor was thorough. He kept me up to date on warranty, progress and final repairs. Repairs completed promptly. More

Brought the car in and was able to get an recall completed along with my oil change within 1 hour. completed along with my oil change within 1 hour. More

I had my appointment on Saturday because my car's sensor stopped working, and the Phone App asked me to schedule an appointment. I followed the phone app to schedule the appointment. It selected 'oil change stopped working, and the Phone App asked me to schedule an appointment. I followed the phone app to schedule the appointment. It selected 'oil change' as the reason because it was the first option (I think), which I also need. I wasn't sure if the sensor problem would be included with that issue. So I added a note stating that the sensor problem is my issue. When I arrived for my appointment, the attendee told me that they can not check the sensor issue on Saturday. So I naturally asked; I added a note specifically for that but they said their system doesn't show any note. The part that made me a little unhappy was when he said they were unaware of the sensor issue a few times, which gave me the feeling that he was trying to say it wasn't their problem. So I showed the email confirmation I received with my note. The next time he mentioned it again, I had to tell him that since it's their system, his IT team manages it, so I cannot help fix it if the note doesn't show in his systems. He needs to talk to his IT team to get it fixed. But he helped me reschedule my appointment for Monday and provided a pick-up and drop-off service, for which I am very thankful. The dealer had to keep my truck for 2 nights. They did not promise but offered to arrange a loaner car if available. However, that didn't happen, and I was expecting a courtesy call informing me about the status of the loaner car. So I called Tuesday for information. The person who answered took my phone number and promised a callback but never followed through. More