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Fair Oaks Ford
Naperville, IL
3,180 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,180 reviews
March 04, 2023
Frank Luciano was friendly and very helpful with many of our visits and services through the years. . our visits and services through the years. . More
by rpseudo
Employees Worked With
March 04, 2023
Easiest vehicle purchase to date! Communication is great, they stick to what they say! Honest & transparent, respectful of customer’s time. Communication is great, they stick to what they say! Honest & transparent, respectful of customer’s time. More
by AKS324
March 02, 2023
Fair Oaks Ford is my number one place to go too! Serafin Castelan has been an awesome salesperson and was up fron and honest when purchasing my new Ford Edge. John Mazurek in service has always been Serafin Castelan has been an awesome salesperson and was up fron and honest when purchasing my new Ford Edge. John Mazurek in service has always been my number one go to person in Service! ❤️my Ford and ❤️ my Ford people More
by suzyq5858
Employees Worked With
March 02, 2023
My parents recently got a MKZ they are really happy with the car Serafin has been our go to guy when it comes to buying a car at fair oaks the car Serafin has been our go to guy when it comes to buying a car at fair oaks More
by Arturo Rodriguez
Employees Worked With
February 27, 2023
I stopped at Fair Oaks Ford dealership in Naperville last month to gather information on a couple of cars to possibly buy one in the next few months. My overall experience with William Drew went very well. H month to gather information on a couple of cars to possibly buy one in the next few months. My overall experience with William Drew went very well. He was patient, detailed, and very knowledgeable for a car salesman of his age. I would recommend Will to anyone looking to buy a Ford! More
by mayor1068
Employees Worked With
February 27, 2023
Pam Hammersmith in the sales department has helped me on numerous occasions over the years and will always be my first choice. I feel that she is fair, and most importantly, honest. Hard to come by these da numerous occasions over the years and will always be my first choice. I feel that she is fair, and most importantly, honest. Hard to come by these days. More
by Love my MKC
Employees Worked With
February 27, 2023
A painless purchase! Good communications throughout the factory order process. Dean Khater and Bob Wojtan were professional, courteous and helpful throughout the deal, Good communications throughout the factory order process. Dean Khater and Bob Wojtan were professional, courteous and helpful throughout the deal, delivery and follow-up stuff. I have been buying vehicles through this dealership since mid-1980s. Happy customer. More
by TimA
February 26, 2023
Got a great truck, but working with initial salesperson was hit and miss - once I got there, they assigned me to another sales rep, Niko, who was awesome and efficient. Truck was clean and ready to go, an was hit and miss - once I got there, they assigned me to another sales rep, Niko, who was awesome and efficient. Truck was clean and ready to go, and the finance department, Jeremy, did a great job getting me a great rate! Only real issue at departure was that I noted they'd only given me about a half to 3/4 tank of gas, instead of a full tank (??) - guess the price of gas was too high to fill it up for a $57K purchase. If it had had a full tank, I'd probably have given 5-stars - but it's the little things that count. More
by Scott M
February 25, 2023
Professional care and a fair deal. All the staff was very helpful, kind, and courteous. All the staff was very helpful, kind, and courteous. More
by Steve and Ann
February 24, 2023
Frank was very thorough and helpful. .Speedy service and done right. Would recommend Fair Oaks Ford .Speedy service and done right. Would recommend Fair Oaks Ford More
by jimcentury
