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Fair Oaks Ford
Naperville, IL
3,187 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,187 reviews
July 20, 2020
I had a great experience. My sales Rep. Bob was very attentive and helpful. He took his time and was very patient with me and made sure I was happy with my purchase attentive and helpful. He took his time and was very patient with me and made sure I was happy with my purchase More
by Jazmineprice87
Employees Worked With
Bob Williams
July 16, 2020
Jesus was very friendly and helpful. He worked with us on getting a good deal on a Hyundai Sonata Eco. I will definitely be returning to purchase another vehicle in the future. getting a good deal on a Hyundai Sonata Eco. I will definitely be returning to purchase another vehicle in the future. More
by CESARGUT2000
Employees Worked With
July 15, 2020
Bob was Friendly, professional & accommodating throughout the entire process. Greeted and taken care immediately upon arrival to the facility. Very customer centric. Overall a great experience. the entire process. Greeted and taken care immediately upon arrival to the facility. Very customer centric. Overall a great experience. More
by Lissa Montenegro
July 14, 2020
Thank you Pam did a great job helping us find the 2020 Explorer we wanted. We really appreciated everything teh time she took and showing us the features. Pam did a great job helping us find the 2020 Explorer we wanted. We really appreciated everything teh time she took and showing us the features. More
by Scott
Employees Worked With
July 11, 2020
Bob is a very friendly guy who helps you find exactly what you want. Took care of us until we were satisfied and kept on trying to get us the best deal. what you want. Took care of us until we were satisfied and kept on trying to get us the best deal. More
by a.thun14
July 10, 2020
Bob Williams was great!!! He's a 5 star guy for sure Bob Williams at Fair Oaks did a his absolute best to make the car buying experience as pleasant as possible. Bob made me smile, and was courteous and Bob Williams at Fair Oaks did a his absolute best to make the car buying experience as pleasant as possible. Bob made me smile, and was courteous and polite. This mattered to me because I was a woman shopping for a car by myself for the very first time, and he never made me feel uncomfortable. More
by mtoby2013
Employees Worked With
Bob Williams
July 09, 2020
They got the job done! Every one I dealt with was professional. I got what I thought was a good deal. I searched a lot of dealers for a car in my price range, and some did Every one I dealt with was professional. I got what I thought was a good deal. I searched a lot of dealers for a car in my price range, and some did not even call back.Overall happy with my deal. More
by stowns
July 08, 2020
Serafin is awesome! Serafin is very professional and works hard to make sure each customer gets the right car for them. He spent a lot of time figuring out options for us Serafin is very professional and works hard to make sure each customer gets the right car for them. He spent a lot of time figuring out options for us. More
by ljhd752
Employees Worked With
July 06, 2020
Excellent experience. Bob was very helpful and attentive. I got a great deal on the vehicle i wanted but didn't have to drive all over. Very nice place. attentive. I got a great deal on the vehicle i wanted but didn't have to drive all over. Very nice place. More
by Robin T.
Employees Worked With
Bob Williams
July 01, 2020
Great customer service, test drove 3 different vehicles and salesman Jorge was very patient and helped me find the perfect vehicle! I’m very happy with my first car purchase! and salesman Jorge was very patient and helped me find the perfect vehicle! I’m very happy with my first car purchase! More
by billyjohnson3480
