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Falmouth Toyota
Buzzards Bay, MA
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,910 reviews
September 18, 2015
Everyone knows my name The sales staff has been universally helpful and informed, and the service the same. I've been buying and servicing my cars here for over 35 years. 12 The sales staff has been universally helpful and informed, and the service the same. I've been buying and servicing my cars here for over 35 years. 12 Toyotas More
by toyota crazy in west tisbury
September 15, 2015
A+rating From the purchase of my 2012 Rav (new to me!) in May of this year, to the first service appointment -Falmouth Toyota has been A+ to deal with. The at From the purchase of my 2012 Rav (new to me!) in May of this year, to the first service appointment -Falmouth Toyota has been A+ to deal with. The attention to detail and the customer service is impressive and appreciated. More
by Cape Cod recent customer
Employees Worked With
Other Employees :
Taylor took my initial call. I did not get the names of the folks at the counter in service.
September 15, 2015
Love my new Corolla I leased a new Corolla in just a few hours; experience was great; have been a Falmouth Toyota satisfied customer for 16 years; the service has always I leased a new Corolla in just a few hours; experience was great; have been a Falmouth Toyota satisfied customer for 16 years; the service has always been low key and excellent; i would recommend Falmouth Toyota after 16 years of driving a Camry, a Scion and now a Corolla! Coby Signs is the guy to go to! More
by Lee
September 14, 2015
We have purchased four cars from Falmouth Toyota Service at Falmouth Toyota is second to none. We continue to buy our cars here because the service department is so outstanding. Amy made the financ Service at Falmouth Toyota is second to none. We continue to buy our cars here because the service department is so outstanding. Amy made the financial part of our new car purchase seamless and painless. Thanks. More
by West Tis
Employees Worked With
September 11, 2015
Excellent work, great place An excellent dealership with consistent service quality, customer focus and willingness to go the extra mile to help you decide what you want/need, as An excellent dealership with consistent service quality, customer focus and willingness to go the extra mile to help you decide what you want/need, as well as working with you so you can get it. Really good...wife made her first lease there almost 20 years ago and since then we've gotten every car ( a total of 5 to date) there More
by rjm75
Employees Worked With
Other Employees :
Jim ( the British Ex-pat), Jodi Bertrand, Les Pike
September 06, 2015
Excellent service manager!!! I recently had the pleasure of dealing with Falmouths service manager, Tony Martino. Although this was the first time I had spoken to him, he treated I recently had the pleasure of dealing with Falmouths service manager, Tony Martino. Although this was the first time I had spoken to him, he treated me like I was the most important customer he'd deal with in the past mouth. He facilitated a quick and satisfactory resolution to a problem I was having, that another local dealer didn't resolve in six weeks. For this, if no other reason, I'll be buying my next truck at Falmouth Toyota. VF More
by VinnyF
September 04, 2015
Fantastic Service Falmouth Toyota has been my "Go To" dealer for over 20 years due to their honest pricing, prompt service and respect for their customers. After all th Falmouth Toyota has been my "Go To" dealer for over 20 years due to their honest pricing, prompt service and respect for their customers. After all these years, I feel like part of their family! More
by Wendy
September 04, 2015
Friendly, knowledgable, caring I have been doing business with this dealership for more than 20 years. The service manager and staff, particularly Taylor, have been very honest with I have been doing business with this dealership for more than 20 years. The service manager and staff, particularly Taylor, have been very honest with me, guided me in making informed decisions regarding my car and what it needs and doesn't need. They have always been very honest with me about prices and very respectful in answering a woman's questions. I wouldn't do business anywhere else. More
by Jo 1146
September 04, 2015
Great experience in purchasing a new car Caleb did a great job in servicing my wife and I and walked us through the sales process so we fully understood each step. He showed us the in and out Caleb did a great job in servicing my wife and I and walked us through the sales process so we fully understood each step. He showed us the in and out of the new car More
by snowy123
Employees Worked With
Caleb Weglarz
September 04, 2015
Consistently offers excellent service. Had an excellent experience purchasing our (used) 2012 Toyota from Townsend Wells who was then in Sales at this dealership and have found the service Had an excellent experience purchasing our (used) 2012 Toyota from Townsend Wells who was then in Sales at this dealership and have found the service department and their employees to be prompt, knowledgeable and professional. Mr. Wells is now part of the service department. Have highly recommended Falmouth Toyota to family and friends. More
by chenne
