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Falmouth Toyota
Buzzards Bay, MA
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,910 reviews
August 17, 2015
Family friendly We just purchased a Used Toyota for our daughter. Sales and service departments were EXCEPTIONAL. They made the process easy and comfortable for our d We just purchased a Used Toyota for our daughter. Sales and service departments were EXCEPTIONAL. They made the process easy and comfortable for our daughter. More
by mdkond
Employees Worked With
Other Employees :
Julie in Sevice, Shallana Medina
August 15, 2015
Easy and stressfree certified pre-owned purchase I was in the market to replace my 10 year old vehicle, but as a mother of 3 kids and working in Boston, it seemed I didn't have enough time to dedicat I was in the market to replace my 10 year old vehicle, but as a mother of 3 kids and working in Boston, it seemed I didn't have enough time to dedicate to the process. Month after month, I was given the runaround by several dealerships who either no longer had the vehicle I was interested in or called me relentlessly to try and sell me a different vehicle. This was both time-consuming and frustrating. ENTER FALMOUTH TOYOTA!---my life saver dealership! I contacted them once and not only were they prompt and courteous, but they were super efficient, not afraid to provide a reasonable price by email. Although the car I inquired about had sold, Shallana Medina quickly found another one. I visited this dealership without an appointment on a weeknight and bought the car. Received a good price and fair offer for my trade. I cannot even put into words how easy, STRESSFREE, and worthwhile this purchase was, thanks to the employees at this dealership. Plus-they did this all notwithstanding their make-shift setup while the building is under construction. Falmouth Toyota has completely changed my perception of "the process" to purchase a car. No pressure at ALL, straight-forward honest and considerate sales approach was absolutely amazing and surprisingly fun and pleasant. I am a skeptic by nature and everyone here proved I didn't need any skepticism. I LOVE LOVE LOVE my Toyota Highlander, and so does my family!!! I especially would like to extend thanks to Dave DiGravio who patiently and considerately explained every feature and option in the new car, even when I said "oh I wil check it out later." He handled my response perfectly, by showing me anyway (as truth be told it would've been 6 months before I found the time to figure the cool features out on my own). He even synced my phone to the car before I left. Can't thank you all enough for such a wonderful experience. I will not only purchase here again, but I have been raving about this experience and telling all my co-workers, friends and family to send them here too! More
by CurlyFaithO
August 14, 2015
EXCELLENT SERVICE AND SALES Our 3 family members have been Falmouth Toyota buyers since 1992. We have had Camrys, Corollas, Sienna Vans and now presently own 2 Toyota Highlande Our 3 family members have been Falmouth Toyota buyers since 1992. We have had Camrys, Corollas, Sienna Vans and now presently own 2 Toyota Highlanders and a Camry. We have all the service done there and we have always been well taken care of. Wouldn't consider going anywhere else. More
by happy Toyota owner
August 13, 2015
Great service experience We have purchased two vehicles at Falmouth Toyota in the past 2 years. Very pleased with the sales group and service department. Service appointme We have purchased two vehicles at Falmouth Toyota in the past 2 years. Very pleased with the sales group and service department. Service appointments are hassle free, usually in and out. Would highly recommend Falmouth Toyota. More
by donnac616
Employees Worked With
August 12, 2015
We love Falmouth Toyota! We have bought 5 Toyotas from this dealership, some new, some Certified Used, and we have been pleased every time. Excellent experiences both with th We have bought 5 Toyotas from this dealership, some new, some Certified Used, and we have been pleased every time. Excellent experiences both with the Sales side and with the Service side. More
by Dolly
Employees Worked With
we are also fond of Mike Conroy and Tony Martino., Jodi Bertrand
August 12, 2015
Could not be happier with the service Short and to the point: Excellent service and excellent people! Could not be happier with my experiences with Falmouth Toyota and the people who wor Short and to the point: Excellent service and excellent people! Could not be happier with my experiences with Falmouth Toyota and the people who work there. Matt More
by Matt333
Employees Worked With
Townsend Wells
August 12, 2015
New 2015 Toyota Avalon XLE Hybrid 3rd. Toyota, Avalon Ltd, Venza and now Avalon XLE Hybrid. 2nd vehicle purchased through Craig Kinney in Sales. Great personallity and customer oriente 3rd. Toyota, Avalon Ltd, Venza and now Avalon XLE Hybrid. 2nd vehicle purchased through Craig Kinney in Sales. Great personallity and customer oriented. No hassle on deal. More
by whendry5
Employees Worked With
Craig Kinney
August 12, 2015
Satisfied Have good faith in Falmouth Toyota. Very Happy with all services. Friendly employees. Problems (rare) are fixed the first time. Can't wait to see new Have good faith in Falmouth Toyota. Very Happy with all services. Friendly employees. Problems (rare) are fixed the first time. Can't wait to see new facility. More
by My Tundra
August 12, 2015
Service Excellent service as usual. Had problem with Hybrid System. Taken care of immediately.Provied with loner vehicle, status update andwhen ready informed Excellent service as usual. Had problem with Hybrid System. Taken care of immediately.Provied with loner vehicle, status update andwhen ready informed of what the problem was. More
by whendry5
August 10, 2015
realy nice job Nice and polite, very helpful . all my questions was answer it didn`t took so long to close the deal thans for every thing I`ll be back Nice and polite, very helpful . all my questions was answer it didn`t took so long to close the deal thans for every thing I`ll be back More
by johnycrash9
Employees Worked With
