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Falmouth Toyota
Buzzards Bay, MA
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,910 reviews
August 10, 2015
very good Justin was very accommodating with my availability he picked me up and brought me to the dealership to test drive and drove me back, as well as picked Justin was very accommodating with my availability he picked me up and brought me to the dealership to test drive and drove me back, as well as picked me up again to take possession of my new truck. very happy! More
by natenate1
Employees Worked With
August 08, 2015
Great professional experience buying a car from Nick Schmit! This was probably our 8th purchase of a Toyota Camry. We're addicted. Nick was fantastic to deal with. I was headed for surgery in a few days; we w This was probably our 8th purchase of a Toyota Camry. We're addicted. Nick was fantastic to deal with. I was headed for surgery in a few days; we were on a short timeline, and Nick made the experience seemless. More
by patandbrian
Employees Worked With
Nick Schmit
August 07, 2015
Easy process! This is the second truck I have bought from Falmouth Toyota in the past 3 years. Both experiences have been simple and pressure free. Ken Collings was This is the second truck I have bought from Falmouth Toyota in the past 3 years. Both experiences have been simple and pressure free. Ken Collings was easy to work with even though my schedule is full and complex. He made the process of trading in my other trucks simple and enjoyable. I will definitely recommend ken and Falmouth Toyota to anyone who asks. More
by Jrace444
Employees Worked With
August 06, 2015
Best dealership in USA! I am 83 years old and have been to many dealerships for auto care. Never had such excellent care such as I have had with Falmouth Toyota. I am 83 years old and have been to many dealerships for auto care. Never had such excellent care such as I have had with Falmouth Toyota. More
by capebarbara
Employees Worked With
Bob Andrews
August 05, 2015
We will never buy or service a car anywhere else. We have now bought 4 cars from this dealership--one of which we had them ship to Mexico for us. We use their service department exclusively (except fo We have now bought 4 cars from this dealership--one of which we had them ship to Mexico for us. We use their service department exclusively (except for the car in Mexico) and we are utterly devoted to them because they deliver such excellent service, with great attitude. They communicate well and they deliver what they promise. Fantastic outfit! More
by baboosister
Employees Worked With
August 05, 2015
Excellent Service Very pleased with the overall experience of purchasing my car. Customer Service is consistently excellent. Highly recommended. All employees I have Very pleased with the overall experience of purchasing my car. Customer Service is consistently excellent. Highly recommended. All employees I have dealt with are personable and courteous. More
by Marie Oliva
August 02, 2015
Great Customer Service Dealt with 3 Toyota dealerships when searching for a Rav4. My decision to go with Falmouth Toyota was easy...no pressure, were friendly and informati Dealt with 3 Toyota dealerships when searching for a Rav4. My decision to go with Falmouth Toyota was easy...no pressure, were friendly and informative. Willing to work with me in negotiating price comparisons of other dealers....without hesitation . Getting a thank you call from the owner was especially impressive and rewarding to know you mean something to them and that you are not just another customer walking thru the revolving door that other dealerships conveyed. More
by grapevinegirl
Employees Worked With
Other Employees :
The woman who drove me to the dealership to pick up my awesome new Rav4 was very friendly and was a safe drive. Sorry, I forget her name., Keith Stanger
July 30, 2015
a pleasant experience i found the individual that assisted me very patient and informative.the gentleman ,was just that ,and polite and didn't talk down to me when i didn' i found the individual that assisted me very patient and informative.the gentleman ,was just that ,and polite and didn't talk down to me when i didn't appear to understand.that was greatly appreciated More
by nana#2
Employees Worked With
July 30, 2015
Professional-Respectful and Even Entertaining 15 years ago I bought a 2000 RAV4 at Falmouth Toyota, I was so impressed with the facility that when I finally decided to replace my car with a 2015 R 15 years ago I bought a 2000 RAV4 at Falmouth Toyota, I was so impressed with the facility that when I finally decided to replace my car with a 2015 RAV4 I headed back to Falmouth Toyota even though there are dealerships al lot closer to me. They did not disappoint. More
by maapye34
Employees Worked With
David Digravio
July 30, 2015
Experience was OK. The new products from Toyota, with all the "must have" stuff such as electric windows, cruise control, Blue Tooth, and privacy glass, as well as the l The new products from Toyota, with all the "must have" stuff such as electric windows, cruise control, Blue Tooth, and privacy glass, as well as the lack of "real bumpers" are disappointing. It was difficult to get a standard shift rather than automatic. This is not the local dealers fault, but it is Toyota's policies. They need to have cars, and trucks which get back to basics. There are a few of us left who want them. More
by Island Girl
Employees Worked With
Ron Shejfadin
