Falmouth Toyota

Both Brian and Amy made my purchase of a 2012 Toyota Tacoma a "painless" and enjoyable experience. No high pressure sales tactics. I knew what the truck was worth and what I was willing to pay, they m Tacoma a "painless" and enjoyable experience. No high pressure sales tactics. I knew what the truck was worth and what I was willing to pay, they met me dead-on and closed the deal with no stress or hassle. The truck was delivered the next day as agreed with all the administrative work completed. We were out the door and on our way home in less than a 1/2 hour. This is the way buying a vehicle should be, even the finance process was quick and painless! Outstanding!! More

Felt no pressure to purchase something I did not want. Very friendly and helpful staff, available when we needed them. Met our needs and requests. Highly recommend this dealership. Very friendly and helpful staff, available when we needed them. Met our needs and requests. Highly recommend this dealership. More

My experience was very positive. My salesperson was very helpful and informative, and really catered to exactly what i was looking for in a vehicle. He was very pleasant and was able to get me the best deal helpful and informative, and really catered to exactly what i was looking for in a vehicle. He was very pleasant and was able to get me the best deal possible, I would strongly recommend this dealership to anyone. More

We went to Falmouth Toyota for regular maintenance a week ago. Since 1992 we have purchased our cars from Falmouth Toyota and always go back to the dealership for service because of the expertise, knowledge ago. Since 1992 we have purchased our cars from Falmouth Toyota and always go back to the dealership for service because of the expertise, knowledge , friendliness and honesty of that department. This time,as our 2007 Prius was being serviced we were looking at a 2013 plug-in Prius - out of curiosity- not because we were thinking of buying a car. Ian Nixon took the time to show us all the features and chat with us.Still with no intention of buying a car we talked with Ian about cost, trade-in, and 0% financing...he took the time to process our thoughts and situation even though he knew we were not in the market to buy a new car. We went home and called Ian with additional questions regarding the plug-in Prius and its advantages and cost to run compared to a regular Prius. By this time we were thinking "new Car" after hearing about timing for an honest/excellent trade- in value and 0% interest ,terms and payments . Ian called the next day having done research to find answers to all our questions concluding that the plug-in was not the best choice for us in our geographic situation and travel needs. By then we were looking on line at their in-stock Priuses and Ian suggested one in particular- we went to see it and he showed us every feature highlighting familiar features to the 2007 explaining and demonstrating advantages of the added features in the 2013 model.Tom and Matt Murphy each came by during the course of our shopping with friendly conversation and inquiries -as well as confirmation that we were making a good choice for our needs. Tom Sr. came by and did so as well. Ian continued the process of our purchase with attention to detail, friendliness and efficiency. He guided us to Amy for the financing application process which Amy did with friendliness and efficiency .We were given a sheet of reminders( Re: Title & insurance etc) Back to Ian who said we could pick up that day or the next- we opted for the next. He took care of registry ,changing the plates , getting us in for our sticker going over features and technology and even set up our Bluetooth phone system. He encouraged us to call if we were in need of any refresher or had questions about any features. He was personable, friendly, knowledgeable and accessible and amazingly patient !!! It was an unexpected and wonderful experience buying our new car last week !! We highly recommend Falmouth Toyota and Ian Nixon! More

when we test drove the car, there was an unpleasant odor. salesman promised they'd hookup to ozone machine and would be gone. after multiple tries, although not as bad, the odor still exists. The car is g salesman promised they'd hookup to ozone machine and would be gone. after multiple tries, although not as bad, the odor still exists. The car is great but needless to say, we are disappointed about the odor. :-( More

I found the entire process of selecting and deciding to purchase this vehicle quick, easy and without stress. I knew going in what I was looking for and as luck would have it there was a perfect choice in purchase this vehicle quick, easy and without stress. I knew going in what I was looking for and as luck would have it there was a perfect choice in the lot. The only glitch was waiting several days for the title to be obtained from the previous lender but that is something beyond the control of this dealersip. Once that was done the deal was closed and I drove away in the perfect vehicle for my needs. More

Ronnie was great to work with. We actually bought a new Camry Hybrid from him and went back 5 weeks later and bought a new Tacoma truck. He was friendly, fair and prompt. They are a busy dealership (for Camry Hybrid from him and went back 5 weeks later and bought a new Tacoma truck. He was friendly, fair and prompt. They are a busy dealership (for good reason) but I never felt rushed. Taylor Voner was very helpful in the Service Dept. getting my sticker done in less than 10 minutes. More

I found the service and staff to be very courteous and efficient. Falmouth Toyota was recommended to me by a friend for the service & she was right because living on the Vineyard that's a very important efficient. Falmouth Toyota was recommended to me by a friend for the service & she was right because living on the Vineyard that's a very important factor. Thank You More

We have never bought a car so easily before .Everyone was informative and courteous and attentive to us. All our questions were answered and financing was arranged with in a short time informative and courteous and attentive to us. All our questions were answered and financing was arranged with in a short time More

Over the years we have gone off cape and bought many vehicles from the various Quirk dealerships. We have no complaints as all our experiences were positive but Falmouth Toyota is definitely a notch ab vehicles from the various Quirk dealerships. We have no complaints as all our experiences were positive but Falmouth Toyota is definitely a notch above. The best car buying experience we've ever had. We bought a 2013 Corolla for my wife after soliciting internet quotes for comparable vehicles from several dealers. Internet research at Kelly Blue Book and Edmund's showed the initial quote from Falmouth Toyota was VERY favorable and all the numbers were very straightforward, as they should be. By comparison, quotes I received from Honda dealers seemed comparable but upon questioning I discovered that the quotes did NOT include the destination charge. That's a pretty big number to leave out when a consumer is trying to compare apples to apples. Add that to the big difference in doc fees that other dealers charge and quotes that LOOKED similar are suddenly closer to one thousand dollars higher. We like the way Falmouth Toyota does it. No games or surprises. As for the rest of the sales experience, John O'Keeffe went above and beyond especially in the time he spent familiarizing us with the vehicle even AFTER the deal was consummated. Excellent product knowledge, friendly, and professional. Keith Stanger was great as well. There was excellent follow through to our initial internet inquiry but absolutely no pressure. He worked hard to make the deal happen without being the slightest bit overbearing. We were totally impressed with the overall dealer experience and we will definitely return for service as well as future car purchases. We will also be sure to tell our friends! Falmouth Toyota gets an A+++++++++. One additional note. Several days after picking up the Corolla we noticed an unusual sound in the steering at very low speeds. We had read that the Corolla uses electric assist power steering as opposed to hydraulic so we were not sure if the noise was normal or indicative of a problem. We called the service department and asked if we could bring it by and have someone come out to listen to it. Taylor Voner said to bring it right over and we did. The service manager (Tony Martino) came out and listened to it. He then went and got another 2013 and sure enough that one made the sound as well, so it is in fact normal for the model. We appreciated that he actually brought the other one to the service lot so we could hear it for ourselves rather than just saying he had checked one.... very reassuring for my wife. She loves the car and the sound is really not a problem now that we know it is "the norm" and not indicative of an issue with the steering. More