Falmouth Toyota

The overall experience at Falmouth Toyota was excellent. They had answers quickly, were highly responsive, and I never felt pressured in any way. I was choosing between two cars that were very different in They had answers quickly, were highly responsive, and I never felt pressured in any way. I was choosing between two cars that were very different in price, and I wasn't pushed to purchase the more expensive car. I did; but that was because I was given the information needed to make an informed decision. I will definitely return there for service as well. I recommend Falmouth Toyota and this team! More

Most of the interaction was done via email which was positive. When I called at 6:30pm to come in to test drive the vehicle, Dave seemed more concerned that I would be done by 8pm as he said 3 times in positive. When I called at 6:30pm to come in to test drive the vehicle, Dave seemed more concerned that I would be done by 8pm as he said 3 times in the conversation that the dealership closed at 8pm and would I be able to get to dealership in time. Townsend handled the emails. He did email me to postpone picking up the vehicle due to projected traffic in area which did not make sense. Tom Murphy did call me after seeing my email reply stating I did not want to postpone the pickup and he agreed to make it happen later that day. Townsend called me later to ask that I be at the dealership closer to 4pm so he could make his child care obligations. These were things I did not think needed to be put onto the customer. My wife and I did get to dealership by 4:15pm and we still needed to wait for paperwork, etc. Townsend also asked that we come back for the second key as he could only locate one. We requested that he find or make one and he did comply. I am still waiting for the follow up phone call that Townsend said he would make a week ago to check on how I was doing with the vehicle. On the postive side, he was personable and there was no sales pressure from any of the staff. More

My experience with Jack was very satisfying. He explained every question I had. I would definitely come back and buy another car from Jack. Jack made me feel at ease about making this big purchas explained every question I had. I would definitely come back and buy another car from Jack. Jack made me feel at ease about making this big purchase. More

Jack Moloney did a great job answering all our questions and helping find the right car for us. He did not pressure us, but followed up "inobtrusively". Once we reached an agreement, he went out of his wa and helping find the right car for us. He did not pressure us, but followed up "inobtrusively". Once we reached an agreement, he went out of his way to make sure we had everything we needed. He made the often-challenging task of buying a car less painful than it has been in the past. We had a minor issue with the panel over the airbag right after we got the car, but Jack was quick to take care of it for us. He also called us to let us know that he found the floor mats and an extra remote key and valet key for our car. We really appreciated that, since we know from past experience how $$ they are to replace if one is broken or lost! Unfortunately, the sound system went out on us 2 days later. After squeezing us into their schedule and checking it out, Rusty said they'd order us a new one. Even though it is disappointing not to have the sound system and bluetooth for a few weeks, we are pleased that Falmouth Toyota has been so responsive. All in all, so far our experiences have been very positive, and we'd recommend that others stop by and see Jack. More

We had a great experience buying our new truck from Townsend. He was honest, friendly and upfront. He was able to answer all our questions any time of day (we had about a million). We had a horrible ex Townsend. He was honest, friendly and upfront. He was able to answer all our questions any time of day (we had about a million). We had a horrible experience with a dealership before we went to falmouth. Townsend was very professional answering questions and helping us get rid of the bad taste we had trying to buy a truck.It was the kind of experience we were hoping for. We got just what we wanted thanks to Townsend. We couldn't be happier with the truck, Townsend and falmouth Toyota. More

Without a doubt this is an outstanding dealership. Truly, at Falmouth the customer satisfaction domes first. We will be highly recommending Falmouth Toyota to our family and friends. Jay & Pat Lamothe at Falmouth the customer satisfaction domes first. We will be highly recommending Falmouth Toyota to our family and friends. Jay & Pat Lamothe More

I worked with Ken Collings and Anthony Spagone. They were very professional, friendly and very efficient. I wanted a vehicle that was not on the lot and they managed to get me a brand new one right off the t very professional, friendly and very efficient. I wanted a vehicle that was not on the lot and they managed to get me a brand new one right off the truck! I have had vehicles serviced at Falmouth Toyota for years. The dealership is clean and efficient...everyone I have worked with there is great...buy and maintain all your cars at Falmouth Toyota! More

The entire deal to trade in my 2009 Toyota Rav4 lease for a 2012 Toyota Rav4 lease was done on the phone in two days. The service and customer commitment I was given was above excellent. Exchange and pic a 2012 Toyota Rav4 lease was done on the phone in two days. The service and customer commitment I was given was above excellent. Exchange and pickup of the 2012 was done in less than an hour inlcudding paper work, registry work, and inspection sticker. Could not have asked for more. More

I called and arranged to look at the car. As a Martha's Vineyard resident they were very accommodating and picked us up from the ferry with our dream car. The paperwork was pre-filled and the purchase pro Vineyard resident they were very accommodating and picked us up from the ferry with our dream car. The paperwork was pre-filled and the purchase process was quick. Jack was very professional and expedited the purchase process, thank you to all the Falmouth Toyota Team for making this transaction as smooth as possible!!! More

We came to your dealership with the idea of replacing a 2005 Avalon with a newer SUV with lower mileage. We had in mind a Lexus RX 350 we'd seen in an email from your dealership; we'd purchased the Avalon 2005 Avalon with a newer SUV with lower mileage. We had in mind a Lexus RX 350 we'd seen in an email from your dealership; we'd purchased the Avalon a few years ago when auto dealers were accepting "clunkers" in trade. We were looking for a vehicle that we could drive (in comfort) to Florida next winter. We drove the Lexus and really liked it, but we couldn't accept the difference between what you'd give for the Avalon and what we'd have to pay for the Lexus. As we talked to Ron he explained that we could get both comfort and mileage and cargo space with a generation 3 Prius. Maureen drove one while I rode in the back seat. She loved the drivability of the Prius and I was most impressed with the amount of legroom and headroom in this hybrid. It had all the bells and whistles we were looking for except power seats and because it had been a lease car it bore very low mileage and the price with trade-in was a lot more in line with what we wanted to spend out-of-pocket. Falmouth Toyota noted that the auto had a defective rear bumper, gave us a loaner and replaced the bumper with a brand new factory produced bumper. It couldn't have been any easier! Friendly, helpful sales and service. More impressive now than when we'd originally purchased the Avalon in 2009. Convenient location on Rte 28 too. No hassles. More