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Falmouth Toyota
Bourne, MA
1,940 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,940 reviews
March 18, 2020
Easy Peezy The trade in and purchase process was easy and relatively fast. With all visits including picking out my car, trading in my truck and managing the fin The trade in and purchase process was easy and relatively fast. With all visits including picking out my car, trading in my truck and managing the finance process took about 4 hours. Sales and finance staff were friendly and straight forward. No games or unnecessary warranties were pushed. Over all I was very happy with the experience. The only downside was the car had some bird droppings on it at pick up. This probably has more to do with the dealerships location near the canal than a lack on diligence by the staff. That said, if it was my dealership I would purchase some inexpensive car overs to protect the sold vehicles after they have been washed and prepped for the customer. It’s a good second sell practice. More
by Pamccadden
Employees Worked With
March 14, 2020
I can’t say enough great things about this dealership!!!! Jeff was amazing as well as the entire team there!! Thank you so so much Jeff was amazing as well as the entire team there!! Thank you so so much More
by Raven7953
March 14, 2020
Personal and first Class! Everyone @ FT I contacted were helpfull, personal, and business like! Steve Springer was great to work with! Thanks to the team effort...I will co Everyone @ FT I contacted were helpfull, personal, and business like! Steve Springer was great to work with! Thanks to the team effort...I will continue to recommend FT to everyone ! More
by imrich7770
March 11, 2020
Leasing at Falmouth Toyota Jeff was most helpful, patient, and very professional. I called him to answer a few questions and he returned the call with the answers. I was more th Jeff was most helpful, patient, and very professional. I called him to answer a few questions and he returned the call with the answers. I was more than pleased with my dealings at Falmouth Toyota. My husband and I have leased cars from other dealerships none have been more friendly and helpful Jeff Cummings is an asset to your dealership. More
by Kathy
Employees Worked With
Jeff Cummings
March 04, 2020
Phredzz Impression's Everything so far; so good. No complaints and very happy with our New Leased Camry. Submitted a Lease Request on their Wed-Site and had a VERY thoroug Everything so far; so good. No complaints and very happy with our New Leased Camry. Submitted a Lease Request on their Wed-Site and had a VERY thorough response within an hour. Called to see if we could test-drive the Vehicle. Went by a half hour latter and within an hour we had signed an agreement to Lease, and were on our way home. Not much to complain about when everything went as easy and Low pressure as this transaction. Well Done Falmouth Toyota !! More
by phredz2232
Employees Worked With
Keith Stanger, Jesse Abbruzzese
February 29, 2020
Top rate dealership. Very easy to work with. The service and sales departments are always there willing to lend a hand. I recommend them to everyone I come across and sales departments are always there willing to lend a hand. I recommend them to everyone I come across More
by Rdalrymple
February 29, 2020
Excellent sales treatment by Ronnie. Knows the cars, responsive to customer needs. Easy to work with. Professional. Always pleasant and flexible. We are very happy. responsive to customer needs. Easy to work with. Professional. Always pleasant and flexible. We are very happy. More
by Fuddlebead
February 27, 2020
Very helpful, personable staff. Maria was knowledgeable and made us feel comfortable. John explained everything clearly and answered every question that we had without talking down to us. Overall great exp and made us feel comfortable. John explained everything clearly and answered every question that we had without talking down to us. Overall great experience and left with a car that day. More
by Joaniesaur
February 25, 2020
Falmouth Toyota , Ron Sjahfiedin, did exactly what we asked them to do. We got the precise; color interior / exterior, equipment (Highlander XLE) low mileage, Toyota certified we requested. asked them to do. We got the precise; color interior / exterior, equipment (Highlander XLE) low mileage, Toyota certified we requested. More
by nshumsky
February 25, 2020
I recently purchased a black 2019 Four Runner TRD Off Road. The vehicle itself is the best off road product out there. I brought the vehicle at Falmouth Toyota and the service is there is second to none. Road. The vehicle itself is the best off road product out there. I brought the vehicle at Falmouth Toyota and the service is there is second to none. I so impresse with the SUV, I ended up purchasing a black a 2020 Toyota Rav Four. I been buying vehicles for a long time. The reason being the great sale and service. Thank again guys and keep up the good work. Al. Tobey Jr. More
by Al
Employees Worked With
Other Employees :
Jodi Bertrand, Chris McCarthy, Jeff Cummings
