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Falmouth Toyota
Bourne, MA
1,915 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,915 reviews
December 09, 2019
Very good buying experience with Ronny This is my third purchase of a vehicle from Falmouth Toyota. The first two Toyota’s were excellent vehicles. Ronny S. Was great to deal with. I actu This is my third purchase of a vehicle from Falmouth Toyota. The first two Toyota’s were excellent vehicles. Ronny S. Was great to deal with. I actually went there looking to business with him, reason being, that he once gave my wife time answering questions in spite of her being there for service. On her car. That stuck in my mind. The new Rav 4 seems like a great vehicle. I am up grading from a 2005 Avalon Limited, which BTW is probably the best car I have ever owned. I have handed it down to my daughter as it still runs great. I would highly recommend Ron and Falmouth Toyota. Ron went all the way to make our buying experience easy. More
by Bill K
Employees Worked With
December 03, 2019
I was very pleasantly surprised by the sales approach. No pressure, no hard sell, no aggravation. It was one of the best purchase experiences I've ever had. No pressure, no hard sell, no aggravation. It was one of the best purchase experiences I've ever had. More
by 18newgfingerK
Employees Worked With
Ian Nixon, Steve Springer
December 01, 2019
Excellent, timely service and made sure the used vehicle I was buying was safe, reliable, clean and on time! No pressure either, thank you so much and already have recommended. I was buying was safe, reliable, clean and on time! No pressure either, thank you so much and already have recommended. More
by John
November 29, 2019
Since 1987 when I bought my first Tacoma Falmouth Toyota sold me my first Tacoma in 1987 and now I have a "fleet" of 3 Tacomas all Purchased from Falmouth and all serviced at Falmouth Toyota. Falmouth Toyota sold me my first Tacoma in 1987 and now I have a "fleet" of 3 Tacomas all Purchased from Falmouth and all serviced at Falmouth Toyota. They have been treating me right for 32 years! There is absolutely no reason to go looking anywhere else. More
by Gary_ATG
November 28, 2019
I travel from Framingham to use Falmouth Toyota as my preferred dealer. They have earned my trust and loyalty. This is the second vehicle I have purchased there. preferred dealer. They have earned my trust and loyalty. This is the second vehicle I have purchased there. More
by sbrady1112
November 25, 2019
Great place to do business Falmouth Toyota is a great place to do business. There is no pressure and they will work with you anyway that they can. The place has defiantly change Falmouth Toyota is a great place to do business. There is no pressure and they will work with you anyway that they can. The place has defiantly change from the Little store in East Falmouth. Brian listened to what I was looking for and I know he will get back to me. I have bought other cars from Brain with no issues at all. More
by belkindell
Employees Worked With
November 24, 2019
Service Department Issues Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check the oil level every couple weeks or so. Checked oil today and was down just a smidge went to top off and the filler cap was never tightened down. It was just resting in place on top of the valve cover ! Also found a black plastic splash shield under the car by front bumper hanging down not put back up correctly, Another visit in for oil change and bulb light out....oil change done 1.5 hrs later, left greasy hand palm prints on driver's side car door. Pulled away, stopped outside of their sallyport and checked to make sure buld was replaced. It wasnt...pulled right back into the sallyport had to wait another 1.5 hrs for bulb replacement. Another visit, in for oil change, and asked to top off tire pressures. Left 1.25hrs later and pulled out down the road, once at highway speed - BAM ! Hood came up slamming up three inches to last locking position ! Unnerving....pulled over, closed the hood properly and drove home. Checked tire pressure computer and they never topped off the air in the tires. Arrived home, popped the hood, checked to make sure oil change done properly and discovered a totally empty coolant overflow tank, windshield washer tank not topped off, greasy palm prints on drivers side door again. Recently had a code on dash computer screen stating to "Find a Dealership" Tire pressure system failure. Stopped in at 8am, no appointment as it appeared to be an emergency. Was told it would be a few hours. I said, well I have time to wait 2 hrs to replace tire sensor in the spare no problem. He then said again, well it could be a few hours, So I asked, what are you saying 3 or more hours ? He said, no telling what 9am will bring us ". Seriously ?!?! I'm there now and need help....Maybe the service advisor brings in a "magic 8 ball" to work for decision making. Incredible....That is and will be the last time I ever go here....Whats hard to understand is how such a "Google 5-Star Dealership" can actually have 5 stars....Well that's easy, between faking reviews and paying a company to make positive reviews for them, it's totally achievable....Judging from what I have read and researching those accounts, 70% of their reviews and accounts which authored by them/appear to be fake .....Sad. More
by JustinObserver
November 21, 2019
Phenomenal Experience My husband and I cannot say enough great things to all of our friends about our recent experience with leasing an suv from your dealership. Justin is My husband and I cannot say enough great things to all of our friends about our recent experience with leasing an suv from your dealership. Justin is a wonderful person to work with and we highly recommend him! More
by kimmer7
Employees Worked With
November 20, 2019
Satisfied customer Every one was pleasant and I felt they would do all that was needed to fix the problem. Everyone seemed to like their job. I bought a new Camry with v Every one was pleasant and I felt they would do all that was needed to fix the problem. Everyone seemed to like their job. I bought a new Camry with vibration problem. It was thought tires were the problem. They kept the car for further evaluation and gave me a loaner the same model as my own. More
by Claire
November 14, 2019
Great experience with great sales people would certainly recommend to anyone who is interested in a new or used car and will definitely be coming back myself recommend to anyone who is interested in a new or used car and will definitely be coming back myself More
by Atwood.shaun3
Employees Worked With
David Digravio
