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Falmouth Toyota
Bourne, MA
1,915 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,915 reviews
August 10, 2019
Exceptional Service department brought me into the dealership and the service was exceptional. There was no question that I would continue to lease again at Falmo Service department brought me into the dealership and the service was exceptional. There was no question that I would continue to lease again at Falmouth Toyota. I was not disappointed with the sales and financing staff. My previous 2 leases were at Lancaster Toyota in PA when I lived there. More
by Everett6
August 07, 2019
Third Great Toyota Purchase At Falmouth Toyota From sales to service Falmouth Toyota has been our number one choice since 2005. I always feel like my purchasing experiences or my vehicle service i From sales to service Falmouth Toyota has been our number one choice since 2005. I always feel like my purchasing experiences or my vehicle service is special. The same as they would give to anyone in their own family. Just an outstanding, honest, friendly, reputable and professional dealership. I never hesitate to recommend Falmouth Toyota for sales or service. More
by Toyota Family
August 04, 2019
Great experience purchasing a used car from Justin. Justin listened carefully to our needs and supported us throughout the process, keeping all commitments and addressing the details. We highly recomme Justin listened carefully to our needs and supported us throughout the process, keeping all commitments and addressing the details. We highly recommend considering this dealership for their inventory and service. More
by Brooklyn 5
August 03, 2019
Great experience Jessie and John led us through the process of buying a new car with a patience honesty and kindness I hadn’t expected. It’s a family owned business an Jessie and John led us through the process of buying a new car with a patience honesty and kindness I hadn’t expected. It’s a family owned business and it really shows. I would recommend Falmouth Toyota over any other dealership in the area, Toyota or otherwise. More
by Masha
August 03, 2019
2019 Toyota Highlander What a great experience purchasing my 2019 Toyota Highlander! Everyone at Falmouth Toyota was so helpful and excited for me! The whole process took n What a great experience purchasing my 2019 Toyota Highlander! Everyone at Falmouth Toyota was so helpful and excited for me! The whole process took no time at all .... from shopping, paperwork, financing to driving out the door with my new car that I am SO in love with!! They have the Best staff! Thank You All and keep up the quality work!! More
by Myhighlander
Employees Worked With
Not sure his name but he helped me with my purchase of remote start, his desk is next to mark Deneen, great help! , Ian Nixon, Mark Dennen
July 29, 2019
Pleased with purchase of pre-owned 2016 Lexus ES 350 My wife and I we're very pleased with the attention given to us at the time of our purchase. Working with Jesse and others was a great experience. Th My wife and I we're very pleased with the attention given to us at the time of our purchase. Working with Jesse and others was a great experience. The honesty and integrity of the staff is very evident. Always a pleasure to deal with staff from service to sales as we have for over 15 years, and to spend time with Mr. Murphy. More
by Heff
Employees Worked With
Other Employees :
Ian Nixon, Jesse Abbruzzese
July 27, 2019
Easiest Car Purchase Ever Justin (sales), Amy, and John (finance) made buying our certified used Toyota a simple and seamless purchase. I appreciate Falmouth Toyota’s transpare Justin (sales), Amy, and John (finance) made buying our certified used Toyota a simple and seamless purchase. I appreciate Falmouth Toyota’s transparency from the first test drive to delivery. More
by jhauptmann
Employees Worked With
Other Employees :
Drake Fontaine
July 24, 2019
New truck Falmouth toyota and David Digravio did a great job as they always do. Price was great, got me out with the new truck in one day Falmouth toyota and David Digravio did a great job as they always do. Price was great, got me out with the new truck in one day More
by Davegault
Employees Worked With
David Digravio
July 23, 2019
Hassle Free Buying Our car broke down on the way to the cape on the 4th of July. We spent the weekend in the vineyard and we needed to buy a new car when we left on the Our car broke down on the way to the cape on the 4th of July. We spent the weekend in the vineyard and we needed to buy a new car when we left on the Monday. We initiated an online search for a car and the manager Matt got back to us immediately. He put us in touch with Jeff Cummings who was amazing and helped us with getting set up with pre-financing online. We negotiated a price over the phone, took it for a test ride when we got there on Monday morning, all our paperwork was ready to go to either buy it or lease it, we leased it without a problem and 3 hours later drove it home. The customer service has been amazing and Jeff was so helpful. We highly recommend doing business there....Falmouth Toyoto gets a thumbs up. More
by nicey
July 20, 2019
Great support in buying used Toyota After my car was totaled (not my fault) I needed to quickly find a suitable replacement used-car in my price-range. Salesperson Brian Nascarella was e After my car was totaled (not my fault) I needed to quickly find a suitable replacement used-car in my price-range. Salesperson Brian Nascarella was extremely helpful in showing me my options, enabling my to make a decision without any pressure whatsoever. This is the kind of customer-focused treatment that has made me a Falmouth Toyota customer for the past two decades. My experience with its service department has been universally excellent. More
by camryrav
