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Falmouth Toyota
Bourne, MA
1,915 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,915 reviews
August 02, 2017
purchase vehicle The people that I interacted with were respectful and knowledgeable. The price negotiation was historically predictable. Would appreciate not having t The people that I interacted with were respectful and knowledgeable. The price negotiation was historically predictable. Would appreciate not having to run the course for a good price. More
by trucky
August 01, 2017
Swift diagnosis of dash lights 2003 Tacoma that I purchased elsewhere six months ago. Most of the bulbs on the dash had gone out and I decided to opt for a dealer repair. Had heard 2003 Tacoma that I purchased elsewhere six months ago. Most of the bulbs on the dash had gone out and I decided to opt for a dealer repair. Had heard wonderful things from other family members about helpfulness of this dealership. Estimate was exact timing was exact waiting area was comfortable next time I need a dealer repair I will absolutely drive the hour to this dealership More
by saabski
Employees Worked With
Jesse Szumita
August 01, 2017
Car purchase I had alerted Falmouth Toyota on the previous day that I would be coming to the dealership to look at a Camry. I was greeted by Ken Collings, who acc I had alerted Falmouth Toyota on the previous day that I would be coming to the dealership to look at a Camry. I was greeted by Ken Collings, who accompanied me on a test drive and then put together an offer that included a generous trade-in for my 2010 Nissan and a special July discount from Toyota. The offer was substantially better than one I'd received on the day before from a dealership of a different make of car, though both that car and the Camry had a similar sticker price. It was hard to walk away from the offer, but needed to discuss things with my wife. Mr. Collings gave me the written offer to consider.There was absolutely NO PRESSURE to take the offer or lose out on it. It was a simple matter of our deciding to accept the offer, or not. A couple days later we took the car, with Brian Nascarella going over the basics with us, which was very helpful. A couple days after that, Matt Murphy gave us a call to see how things were with our new Camry, and to welcome us to be in touch if there was anything else Falmouth Toyota could do to help us with our new car experience. Thoroughly satisfied with the whole experience. Highly recommend Falmouth Toyota. More
by canalman11
July 31, 2017
Tranfer of my Florida plates could have been smoother I had an issue with transferring the Florid plate,but Matt Murphy corrected the issue to our satisfaction.I would recommend and buy from Falmouth Toyo I had an issue with transferring the Florid plate,but Matt Murphy corrected the issue to our satisfaction.I would recommend and buy from Falmouth Toyota again. More
by Rob
July 31, 2017
Excellent Dealership We have listened to their commercials and we're interested in looking at a Highlander. Just for comparison we decided to go to Falmouth Toyota. It d We have listened to their commercials and we're interested in looking at a Highlander. Just for comparison we decided to go to Falmouth Toyota. It didn't take long to decide that we would get our car there. They are what they say "The one the only, Falmouth Toyota!" Very committed to customer service and customer satisfaction. More
by Happy customer
Employees Worked With
Shallana Medina
July 29, 2017
Very easy to deal with After a very easy purchase experience we returned to Falmouth Toyota to have them install a remote starter. The service was fast and efficient, th After a very easy purchase experience we returned to Falmouth Toyota to have them install a remote starter. The service was fast and efficient, the staff was great to deal with. I see a long service relationship even though we travel from Harwich to Bourne More
by The Author of the review
Employees Worked With
July 29, 2017
Very easy buying experience Wife was due for a new car. After looking on the Internet at dealers on Cape and in Norwood, I contacted 2. Steve from Falmouth Toyota was the first Wife was due for a new car. After looking on the Internet at dealers on Cape and in Norwood, I contacted 2. Steve from Falmouth Toyota was the first to show an actual interest in dealing with us so we made an appointment. He was very easy to deal with and the pricing was fair so we purchased a 2017 Rav 4 More
by The Author of the review
July 27, 2017
Very happy Sales rep was knowlegable, attentive, but never pushy. Modern, great looking facility, great selection of vehicles. Dog friendly and got to meet the Sales rep was knowlegable, attentive, but never pushy. Modern, great looking facility, great selection of vehicles. Dog friendly and got to meet the owners...I like that. More
by Chrispy
Employees Worked With
Jeff Cummings
July 26, 2017
Great Experience Quick and painless experience. Great people to deal with and a overall great people. Coby Signs a great sales person to deal with. I was very happy w Quick and painless experience. Great people to deal with and a overall great people. Coby Signs a great sales person to deal with. I was very happy with my experience at this dealership. More
by toyota
Employees Worked With
July 24, 2017
New purchase This was the most easy going dealership and sales people I've ever dealt with. No pressure, no hassles, and not the slightest bit pushy. I dealt with This was the most easy going dealership and sales people I've ever dealt with. No pressure, no hassles, and not the slightest bit pushy. I dealt with Jeff and Shallana at the dealership, they were both outstanding. Professional and very friendly, it just felt like the right place to buy a vehicle. More
by brenda 72
