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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,462 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,462 reviews

August 11, 2023

Service is always Quick, On time, and extremely Thorough. Only place i trust with my vehicles More

by laj99150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
August 11, 2023

I had a good experience with the service department. Needed my first oil change and they did a great job. They checked for all recalls, changed oil and balanced and rotated my tires as requested. More

by tsquaredave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Family Ford of Enfield responded

Thank you for the five-star rating for our service department. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
August 11, 2023

Service remains good but prices are getting high. I may have to look for another service option for my vehicles. More

by Nethak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield!

Aug 11, 2023 -

Nethak responded

Your service is fine but the labor prices are quite high. I will probably look for a more cost effective service department for future needs.

Helpful
August 10, 2023

Again excellent customer service on my company’s work truck. They got me in and out in a couple of days. Other people couldn’t figure it out. More

by Ptuzzio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
August 08, 2023

They have treated us well and we have no complaints. We have found if they make mistakes they fix them. More

by BOBMOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We look forward to continuing to serve you for years to come.

Helpful
August 05, 2023

Greg was very good at letting me know what was going on with the car and really helped me understand the issue, I would highly recommend Family Ford for your vehicle. He went above and beyond anyone I ha More

by WEIDLWANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Greg delivered such a great experience. Thank you for choosing Family Ford of Enfield and for helping to spread the word about us. We look forward to serving you for years to come.

Helpful
August 05, 2023

A great dealership and a great group of people. Always a great experience going there whether it be for service or to purchase a vehicle. More

by JAYA1MEC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Larouche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Family Ford of Enfield responded

Thanks for your feedback on your recent visit to Family Ford of Enfield. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We look forward to serving you for years to come.

Helpful
August 05, 2023

Gary was Great Billy the sales manager was great They were straight forward No games Attentive, very knowledgeable and extremely helpful They had a great selection of cars I hig More

by bobkravitz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Family Ford of Enfield responded

Congratulations on your new vehicle, Bob! We are so glad that we had the opportunity to work with you, and that both Gary and Billy could make this a top-notch experience. Thank you for taking the time to leave us this great review. We hope you enjoy your new purchase. We look forward to continuing to serve you in the future.

Helpful
August 04, 2023

Great communication and service. From start to finish, the team was transparent about the process and made it easy. More

by pilon_dylan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Larouche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Family Ford of Enfield responded

Dylan, thank you so much for choosing Family Ford of Enfield! Congrats on your new purchase, and let us know if we can be of any more assistance!

Helpful
August 03, 2023

Have had to pay for the same repair 3 times in about 6 months. First repair was very expensive and the part they were supposed to fix was not functioning. Brought the car back and was charged for parts an More

by JOEL.SAVAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Agnes Pusztai
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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