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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,339 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,339 reviews

August 24, 2023

It took about a month to get an appointment but the employees were very friendly and professional. More

by MARK.KENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz, 5 stars
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Aug 24, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Mark. Thank you for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

August 24, 2023

Good price and excelente service. I am recommend this place, sellers are professional and patients. More

by JAKY2287
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Osabuohien
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Aug 24, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 24, 2023

I decided to stop by Family Hyundai after stopping by a couple of other dealers. Talked to Christine and asked her to amuse me for a few minutes about a Santa Fe model. We checked one out and I decided More

by gwolf128
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Dewitt
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Aug 24, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Christine and our team. Congratulations on your new Santa Fe! We're glad to hear we delivered such a great experience!

August 24, 2023

Very nice pleasant fast Thank u communication is helpful nice helpful pleasant Thank you fast More

by JOHNSONKEISHA1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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Aug 24, 2023 -

Family Hyundai responded

Keisha, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 24, 2023

I am to upset about my car. Two catalytic converters & a motor in less than 2 years. Irony has 49000 miles. More

by JMB8881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Report | Print
Aug 27, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 24, 2023

They are always friendly and helpful. The service is done at the time promised and an explanation of what was done. More

by HERO1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the names - sorry. All I talked to were great!, Eric Kratschmer
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Aug 24, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

August 24, 2023

The dealership is clean and the people are very friendly at least in the service department. The recall on the car was taken care of in an efficient matter. More

by PEYTONANDMIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall the name of the guy that helped
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Aug 24, 2023 -

Family Hyundai responded

Peyton and Maik, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 24, 2023

Christine was very helpful! ! She was very knowledgeable about the vehicle and made the whole process very smooth. More

by bridget.cluskey
Recommend Dealer
Yes
Employees Worked With
Christine Dewitt
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Aug 25, 2023 -

Family Hyundai responded

We are very happy to hear that Christine provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 24, 2023

Oil change need not take 1 1 /2 hours. Genius should have separate dealership or priority More

by JIMDIVER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Aug 24, 2023 -

Family Hyundai responded

Jim, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 24, 2023

Absolute worst service center I’ve ever worked with. The level of incompetence is staggering. More

by Drumrby1585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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