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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,265 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,265 reviews

May 03, 2023

Easy to reach service department manager, especially if you have questions. Kind and caring service reps. More

by MERENDALEO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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May 03, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 03, 2023

great service as always I like Colin and Krystal are great I can't wait to return More

by i.conditt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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May 03, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Colin, Krystal, and our team appreciate your business and hope to see you again soon!

May 03, 2023

Not pushy veof humor treated with wry patient greatourtim sense polite and c nice and friendly More

by BRIANBOYLE705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky gushi, Tom Salin, Eric Kratschmer, Sonata Bartkus
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May 03, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 02, 2023

Great service and very thorough updating me throughout my time! Great loaner car also, thanks! More

by HOLETZKYCAITLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 01, 2023

Very good customer service, the reception and delivery of the car was very fast thank you! More

by jennigusi1701
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
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May 01, 2023 -

Family Hyundai responded

Jenni, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 01, 2023

Great customer service, Crystal the service professional was absolutely fantastic with ti.ing and service. More

by TNC823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Crystal and our service team and don't hesitate to let us know if we can be of further assistance.

April 30, 2023

They were fast and respectful with my vehicle. Tom was knowledgeable with the invoice printout, showing me the tire page. More

by JZEMGULIS
Recommend Dealer
Yes
Employees Worked With
Tom
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May 01, 2023 -

Family Hyundai responded

Thank you for the kind words for Tom and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 30, 2023

Fast and easy a lot better then ford that is across the street from you More

by ronkrainik1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Powers
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May 01, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Ron. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 30, 2023

Cool respectful courtesy caring joyful clean moderate reasonable and very informative good bargain experience piece of mind More

by BLACKSMOKEY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 29, 2023

Horrible customer service. Kept my car for a week and refused to give me a loaner. Later found out my windshield had been broken while in the body shop but no one notified me o More

by nashmarissa
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Begeske
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May 04, 2023 -

Family Hyundai responded

Thank you for providing this feedback, Marissa, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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