Back

Family Hyundai

Tinley Park, IL

4.4
9,326 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
Contact Dealership

8101 W 159th St

Tinley Park, IL

60477

Directions

By Type

Showing 9,326 reviews

May 16, 2023

Jerry Lacy was exceptional. We have purchased eight cars over the past 30 years and Jerry was the best salesman we have dealt with. His knowledge of the car we purchased was gr More

by JJZKDVORAK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Family Hyundai responded

Thank you for your kind words for Jerry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 16, 2023

Quick and easy no pressure. Carlos was great and I would highly recommend to others. More

by CAMPBELL05
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 16, 2023

I have been coming to this dealership for over 10 years. They are very professional and courteous. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Family Hyundai responded

Thanks, Karen, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 15, 2023

Excellent service as usual. Crystal was very professional, courteous and helpful. She even recognized me from a previous visit. They really do make you feel like family! More

by Steve0804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal
May 15, 2023 -

Family Hyundai responded

Steve, it's great to hear that Crystal and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 15, 2023

Mike, the service advisor was very professional and knowledgeable. I will definitely be returning and recommending friends and family to him. More

by Dominik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
May 15, 2023 -

Family Hyundai responded

Thanks, Dominik, for sharing about your experience with Michael here at Family Hyundai. We appreciate your business and hope to see you again soon!

May 15, 2023

Ricky was patient with me when explaining a lot of the technologies in the Santa Fe hybrid I was looking to get. He was friendly and yet professional. More

by pmscuba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Ricky and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 15, 2023

Charging a 3. 5% fee for not paying with cash for a oil change is outrageous. I have been a loyal customer since I bought my car from them even though they didn't More

by Dave
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Graham Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonata Bartkus
May 18, 2023 -

Family Hyundai responded

Dave, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 14, 2023

Kenneth Begeske was very helpful and explained everything very well. Everything was done just fine. More

by andyleahy47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Begeske
May 15, 2023 -

Family Hyundai responded

Andy, Thank you! Kenneth and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 14, 2023

They care about meeting your expectations and they greet you with a smile. They take their time and service your vechicle properly. More

by FALL92008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Larry and our team were able to help, and we hope to see you again!

May 14, 2023

Poor communication with client. No followup. IT took over 3 months to fix my car. I was told my car was ready 1 week EARLIER only to find a week LATER that my are WAS NOT ready. I h More

by Ashton7110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont remember his name. Crystal was my contact person.
May 18, 2023 -

Family Hyundai responded

Ashton, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

...
158
...