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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,353 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,353 reviews

May 21, 2023

Very good but right now I have not seen a follow up regarding a warrenty. More

by MUNDELEJOANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young lady in service pretty good.
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May 22, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Joann, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 20, 2023

Had to wait in line for service for 15 minutes before Bryan came to my car. More

by KMATUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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May 22, 2023 -

Family Hyundai responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

May 20, 2023

My visits is always nice and pleasant. Tom Salin is very knowledgeable about the needs of my vehicle. More

by BRENDAJACKSON1
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 22, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 20, 2023

Professional Conduct went out of his way to assist me and explaining in detail what needs to be done More

by gkasper777
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
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May 22, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

May 20, 2023

Tom Salin is Awesome! !! He is extremely helpful and friendly. I drive high mileage and they take great care of my car. More

by MUGUAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 22, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 20, 2023

I’m going to rave about Tom Salin again. He is awesome!! Very helpful and friendly. He always makes me feel welcome! He should be service agent of the month and year!! More

by MUGUAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 22, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

May 20, 2023

Was without my car for three weeks and didn’t get a single update unless I called. After leaving voicemails I was still left in the dark with what the problem was and how long it wasn’t going to take t More

by nkwiatkowski.1995
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 28, 2023 -

nkwiatkowski.1995 responded

By phone number

May 19, 2023

I have been going here for service for 17 years and have never had a problem. Alway promot and dependable. More

by W_SWIATEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 19, 2023 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 19, 2023

Though they were very crowded they honored my appointment time.My car was ready in time frame promised. More

by EMFAHEY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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May 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear we delivered such a great experience!

May 19, 2023

Brian was terrific. Went over all the services that were needed and the amount due. Helped me schedule my next appointment More

by CINDANRODZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
May 19, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Brian and our service team. We're glad to hear we delivered such a great experience!

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