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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,742 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,742 reviews

December 13, 2025

I have a warranty on my car for what ever reason should be fixed! But your team decided to charge me $150.. extra to check why the check engine was on. I think that the money ?? I am paying should have cov More

by NOEMAIL3
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Simmons
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Dec 17, 2025 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 18, 2025 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 13, 2025

Struggle to get anyone on the phone. They were rude on the phone once you got them on the phone Argumentative about the issue once there. Was sold a useless tire and wheel warranty that More

by NOEMAIL3
Recommend Dealer
No
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Dec 17, 2025 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 17, 2025 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 13, 2025

Got down to the real problem real fast and oil change was quick Very nice guy More

by NOEMAIL3
Recommend Dealer
Yes
Employees Worked With
Joe
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Dec 13, 2025 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 13, 2025

Exceptional experience . I highly recommend joana Gonzalez and this dealership. Thank you. Great communication and Great follpw up More

by NICHOLAS.MALVIN
Recommend Dealer
Yes
Employees Worked With
JO ANA Gonzalez
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Dec 13, 2025 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 13, 2025

Service done in a timely fashion. No shuttle service the day I was there. Every 3rd oil change program free discontinued. Nice having snacks in waiting room. All staff very friendly a More

by AMND7
Recommend Dealer
Yes
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Dec 14, 2025 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 12, 2025

Love working with Family Hyundai and their service department. If service is warranted I need to know i can trust who is advising me. More

by mcallahan722
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Simmons
Report | Print
Dec 12, 2025 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2025

Refused to honor oil change program that was presented at time of purchasing vehicle. Showed the text from the salesperson that every other oil change was free because I purchased the VIP program. Salesper More

by s.delaney88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Begeske
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Dec 15, 2025 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Dec 15, 2025 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 11, 2025

Most friendly staff and very professional wade in and out in a swiftly manner of time More

by RYEDWJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2025 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

December 09, 2025

I truly appreciate how attentive, knowledgeable, and honest Mark was throughout the entire process—his guidance and patience helped me make the perfect choice with total confidence. More

by Sagona
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2025 -

Family Hyundai responded

Thanks for your feedback on your recent visit to Family Hyundai. It's great to hear that we were able to assist you and that you had such a positive experience.

December 08, 2025

I have purchased several Hyundai cars from this dealership dating back to 1994. I have visited several dealerships and they all feel too pushy to make a sale. My last purchase was on 04/22/24 and I More

by MSJALLISON
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2025 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

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