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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
8,740 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,740 reviews

October 16, 2022

Excellent service with service writer Crystal. She remembers my name, vehical and service issue and writes thd cortect service order. Work is done correctly and on time. Shd is the best.. More

by georgez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal She is the best.
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Oct 16, 2022 -

Family Hyundai responded

George, Thank you for taking the time to share your feedback with us. Kristi and Crystal work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.

Helpful
October 16, 2022

I wii never come back there or refer nobody there just don’t like it More

by TAWANA.MORGAN80
Recommend Dealer
No
Employees Worked With
0 rating
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Oct 19, 2022 -

Family Hyundai responded

Twana, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
October 16, 2022

The service technician Jahia M was professional, helpful and kept me up-to-date on issues with my vehicle. More

by JNALLS719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jahia Miller
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Oct 16, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jahia met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

Helpful
October 16, 2022

They are very professional and very courteous to their customers. Honest about what work needs to be done. More

by K6KORZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 16, 2022 -

Family Hyundai responded

Thank you! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

Helpful
October 16, 2022

Not especially happy. They kept my car for a month. tested alternator and . Tested the battery and the alternator. Battery. Charged me 160.00 for a loose connection on m More

by 1047
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
October 16, 2022

Always friendly, professional and keep you informed! Tommy and Mike were wonderful. Always receive great service! More

by KLEIN8702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Report | Print
Oct 16, 2022 -

Family Hyundai responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Helpful
October 15, 2022

I've found Family dealership staff, sales to service, to be professional and honest. My last service visit was managed by Bryan Sçhultz and he was knowledgeable and sensitive to my needs. I think I have fou More

by LOUISE_40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
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Oct 16, 2022 -

Family Hyundai responded

Louise, Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear we delivered such a great experience!

Helpful
October 15, 2022

I had to return for a second appointment because the recall part was not preordered. Did not receive call to come in when part arrived. After appointment I received someone else’s receipt and appointme More

by Joythalacker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No clue of names
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Oct 19, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
October 15, 2022

Keep taking my car back for the same thing noone never call you. You have to keep calling to see whats the problem. More

by EthelLeflore1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Salin
Report | Print
Oct 19, 2022 -

Family Hyundai responded

Ethel, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
October 15, 2022

I love the promptness, the professionalism, I felt very comfortable and pleased with the overall experience More

by GKCJMK2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 16, 2022 -

Family Hyundai responded

We are very happy to hear our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
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