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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,329 reviews

May 13, 2022

I was happy they were able to identify and fix the problem at a reasonable price More

by JGUZIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Casey
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May 16, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 13, 2022

I was able to get serviced for an oil change without an appointment and service was complete in an hour. More

by krtutwiler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 13, 2022

Great service Great people Did not have to wait long for service Service was done in excellents More

by Tonykong1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 13, 2022

Awesome as normal. Excellent job!! Quick service on a oil change and tire rotation and inspection!! More

by Jstanton83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 13, 2022

Very happy with everyone I worked with The mechanics that have worked on my car have been great The service writers do a great job and follow up with answers to any of my questions More

by keithjarchow
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2022 -

Family Hyundai responded

Thank you, Keith! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

May 13, 2022

I like coming to Hyundai to get my car serviced but sometimes I feel like they try to add things to nickel and dime you More

by bertacruz2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

May 13, 2022

The service department is fast friendly and explain everything they do on a service visit. More

by jimburke0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
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May 16, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, Jim, we look forward to having you as one of our valued customers for many more years to come!

May 12, 2022

Service was great. Tom Salin in service also fantastic very helpful and friendly Service area was very clean More

by beg647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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May 12, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Tom and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

May 12, 2022

WAITED 38 DAYS FOR MY APPOINTMENT. DIDNT HAVE PARTS.HAVE TOGO BACK.NOT VERY PLEASED More

by BAILEY
Recommend Dealer
Yes
Employees Worked With
VERY NICE YOUNG LADY.HAS WORKED THERE 4 YEARS.
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May 12, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're sorry to hear that you had a less than satisfying service experience, and we apologize for any inconvenience. Please don't hesitate to reach out to us directly to discuss this matter in more detail. We would appreciate the opportunity to try to turn this around for you.

May 12, 2022

Same thing I've been dealing with android auto not working. They ran some diagnostics and found that again it's the 2-3 cables i use that don't work. I have a Galaxy Ultra 22 phone..So everytime it's More

by YeyitoRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Salin
Report | Print
May 15, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention. We're sorry to hear that you didn't have the best experience at our dealership. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 16, 2022 -

YeyitoRN responded

Yeah, it's been multiple times with Colin he's just dry and not helpful or welcoming. It's just frustrating like this last time . I was due for an oil change, he didn't offer it. So I'll just be going to a jiffy lube. Just customer service has been terrible. And my Tucson just stays the same. I will be taking my business elsewhere soon.

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