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Family Hyundai
Tinley Park, IL
9,324 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 9,324 reviews
October 23, 2019
Not a pleasant used car buying experience Our daughter was looking to purchase her first used car for a college graduation present. A couple month prior to this purchase we had purchased a new Our daughter was looking to purchase her first used car for a college graduation present. A couple month prior to this purchase we had purchased a new Hyundai Kona and a used Hyundai Elantra on the same day. So we were hoping to get some preferential service. We asked that our sales person help our daughter find a good quality used car ($9k). After a couple days home with the car, we noticed problems with steering, and took it to our local auto mechanic. The steering was completely shot, and needed $2,000+ in repair. Knowing that it was used and sold As Is, we did not complain to the dealership. I did contact the dealership to please remove my contact information from their marketing database, as I would not buy from Family Hyundai again. Then I started getting calls from the salesman, apologizing for the car and saying "we are going to make this right". After about 6 calls in 24 hours, with the same "we are going to make it right" speech, we never heard from Family Hyundai again, and they never made it "right" or gave us an explanation. During our phone conversations, I did reiterate that we understand used cars are sold as is, and we would not post anything on social media about the dissatisfaction we received at Family Hyundai. Once again we only want our contact information removed from the Family Hyundai marketing database. So, today we got our first email from Family Hyundai about our satisfaction with our purchase. I guess they did not remove our contact information from the marketing database. Hyundai is a great product, and we love their automobiles, and have been loyal to Hyundai for the past 12+ years, and still will be. Thankfully their are other Hyundai dealers in the area, and we will be taking our business elsewhere when we are looking for our next car. Family Hyundai has given me the opportunity to make it "right". More
by JEFFSKUMMER
Verified CustomerEmployees Worked With
October 23, 2019
Excellent Service Very Easy People To Work With! We brought our 2011 Sonata Hybrid in for brakes and general service, we were provided with a loaner, which was greatly appreciated as we had other err We brought our 2011 Sonata Hybrid in for brakes and general service, we were provided with a loaner, which was greatly appreciated as we had other errands to complete. We were kept up to date with the service as well as cost concerning possible future service. The service department along with TJ were a tremendous help with the updates and over all experience with Family Hyundai. More
by odegen
October 23, 2019
15 month checkup Very good service and Mike Majchrowicz went the extra mile to clean a mark off of our wheel guard. Thanks Mike! PS, see you guys in January. Very good service and Mike Majchrowicz went the extra mile to clean a mark off of our wheel guard. Thanks Mike! PS, see you guys in January. More
by ADSZARKA5
Employees Worked With
Other Employees :
Mike Majchrowicz, Tom Salin
October 22, 2019
Unprofessional and overworked Service Representative Our vehicle was being serviced for 4 Factory Recalls, however Colin at Family Hyundai quoted us serval different prices and refused to complete three Our vehicle was being serviced for 4 Factory Recalls, however Colin at Family Hyundai quoted us serval different prices and refused to complete three of the four Recalls, unless we agreed to pay fees for the recalled repairs. Corporate Hyundai Office informed us that the above stated practices were completely inappropriate. More
by MSLMLT3
Employees Worked With
October 22, 2019
Good service and friendly staff! Colin and kara and the driver who shuttleld me home/picked me up from my home are friendly and helpful. They made my appointment delightful. I hope yo Colin and kara and the driver who shuttleld me home/picked me up from my home are friendly and helpful. They made my appointment delightful. I hope you know, how awesome of employees they are! Please send them my sincere thanks! More
by trinity72283
Employees Worked With
Other Employees :
I believe her name is karla. I was in the shop for oil change and filter change
October 22, 2019
Oil change. This was my first experience with your service department. It was a very positive experience with your service department. They were fast friendly and This was my first experience with your service department. It was a very positive experience with your service department. They were fast friendly and efficient. More
by J_BOSS
Employees Worked With
Mike Majchrowicz
October 22, 2019
Check engine light For sales i bought the vehicle with no issues and no trying to upsale anything. They were all friendly and worked quick. For service i had a check eng For sales i bought the vehicle with no issues and no trying to upsale anything. They were all friendly and worked quick. For service i had a check engine light on. Brought the car in and the problem was fixed quickly with the car also being washed. I had a part missing when I bought the car a month ago, they had it ready with no issues. More
by ryanlas28
October 22, 2019
SERVICE . SERVICE WAS QUICK AND ON TIME AS QUOTED BY SERVICE REP.. FIRST TIME TO THIS DEALER FOR SERVICE, WAS IMPRESSED BY THE HELP I RECEIVED. I DID'T PURCHA SERVICE WAS QUICK AND ON TIME AS QUOTED BY SERVICE REP.. FIRST TIME TO THIS DEALER FOR SERVICE, WAS IMPRESSED BY THE HELP I RECEIVED. I DID'T PURCHASE MY CAR HERE. More
by J.YOCK
Employees Worked With
JIM SERVICE WRITER
October 22, 2019
Speedy Service I went in for an oil change and had speedy results. The service staff immediately went in to start cleaning my car. The service attendant explained I went in for an oil change and had speedy results. The service staff immediately went in to start cleaning my car. The service attendant explained all that was needed. More
by JANICETHOMPSON25
Employees Worked With
I think it was Mike. He had beautiful blue eyes and gray hair., Mike Majchrowicz
October 21, 2019
great service the service is always good, everyone is friendly and accommodating. the coffee and donuts are always good. i would recommend family hyundai to everyon the service is always good, everyone is friendly and accommodating. the coffee and donuts are always good. i would recommend family hyundai to everyone. yes. More
by SCOTTAPATJ
Employees Worked With
Tom Salin
