Family Hyundai

The best salesman I have ever bought a car from Jerry Lacy I went to dealership to just look at cars. I walked around for a quite a while before only one salesman approached me. That salesman was Jerry Lacy. I went to dealership to just look at cars. I walked around for a quite a while before only one salesman approached me. That salesman was Jerry Lacy. He was not aggressive with trying to sale me a car. Jerry was helpful and informative in describing the various features on the new Hyundai Santa Fe. I did buy the Santa Fe and glad that I made this dealership my first stop. More

Above and beyond Jaclyn went above and beyond for us as we were shopping for a new car, very patient with us and answered all her questions which was quite a bit I w Jaclyn went above and beyond for us as we were shopping for a new car, very patient with us and answered all her questions which was quite a bit I wasn’t able to get there very early because of work but she stayed late beyond closing time to help us get us our new car More

Friendly but slow People are friendly and act as if they care about you as a person not just trying to sell you service. Especially great was Al Pelizzeri, he went out People are friendly and act as if they care about you as a person not just trying to sell you service. Especially great was Al Pelizzeri, he went out of his way to get my car cleaned and cared for without trying to sell me a new one😂 great staff. Thanks More

The world best dealership! I love my dealer Family Hyundai. All of my maintenance has been done at Family Hyundai. The Service Department has been my partner for four years. The I love my dealer Family Hyundai. All of my maintenance has been done at Family Hyundai. The Service Department has been my partner for four years. They have worked with me as a co-laborer for all type of maintenance for my car. Some examples are my oil changes, brakes and all types of repairs. Each Service Representative greets you with a smile. My Service Representative on yesterday went the extra mile and provided outstanding service and outstanding recommendations. By way, his name is Michael Majchrowic. A man who cares about people and who loves to serve the customers of Family Hyundai. Many time we wait to promote people sometime when it is too late. I would highly recommend some type of award or promotion for Michael. Thank you for allowing me to share my experience from yesterday! More

First visit I was confused a little bit about the set up and where to go. I was a little bit on the irritable side but the service staff member was very kind. He I was confused a little bit about the set up and where to go. I was a little bit on the irritable side but the service staff member was very kind. He went above and beyond to make sure I was satisfied. More

Very Comfortable Environment This was my first visit to Family Hyundai for recalls and I will be returning for service. I got processed it fast and the service rep was really nic This was my first visit to Family Hyundai for recalls and I will be returning for service. I got processed it fast and the service rep was really nice. The waiting area was clean, comfortable and welcoming. They offered free coffee, donuts and Wi-Fi. I was maybe there for about 1 1/2- 2 hours. I will be back!! More

WORST CUSTOMER SERVICE I purchased my Accent in 2014 at this dealership and Frank the Tank was the best! I have for the last 5 years have had my Accent only serviced in your I purchased my Accent in 2014 at this dealership and Frank the Tank was the best! I have for the last 5 years have had my Accent only serviced in your service shop. I have always had the best service from Tom and Colin! They are truly remarkable! So remarkable that last April I purchased a Sonota for my son in Denver Colorado. I was in for the last time on Saturday 7-20-19 and was checked in by a Crystal. She was the worst! She comes and tells me I have a bubble in my tire I said ok I don't know what that is she said you need a new tire I said ok can you get a price for me. She never went into any detail of what else I needed other then an oil change she simply did not care!!!!!!! So I wait for 2 hours she never came and gave me a price for the tire, Colin came up to me to give me the price for the tire I stated i was so disappointed in the service from Crystal that I will be going somewhere else for not only the tire but anything else that may need to be done. I still have no idea due to the fact Crystal never came and told me. I have a conversation with Colin who is GREAT and told him all my concerns and I just to bring my car around once the oil change was complete. I then go to my car and it was dirty inside then before the oil change someone had gotten the passenger front seat dirty and nothing was vacuumed, I think the world of Frank, Tom and Colin they have been great the entire 5 years, but my experience this past Saturday I not only will have any work done on my 2014 Accent but I will also not be returning to purchase my Tuscan in the fall. I am a firm believer in the best customer service in all areas of service and it is important that your team gives that. Crystal needs to attend a workshop or 3, More

Oil change with no appointment I was very pleased with Brian Ramocki, my service technician. He was personable, knowledgeable & professional; great customer service skills. In ad I was very pleased with Brian Ramocki, my service technician. He was personable, knowledgeable & professional; great customer service skills. In addition to the service visit, I test drove a Kona with Jaclyn Bobbitt, who impressed me with her knowledge & understanding that I was just beginning my research on a new vehicle, so no pressure was applied. I was, however, not pleased that I was unable to make an appointment for this service, instead was advised to just come in, preferably in the afternoon. I'm a long-term customer and was always given the option of scheduling an appointment in the past. I feel that, if given an appointment, my time spent there would not have been any anywhere near the 4+ hours I spent. THIS IS MY ONLY COMPLAINT and the reason my overall rating of this service center & customer service ratings are below 5. More

Exceptional, high quality servicing experience! Was a routine servicing appointment for my Santa Fe purchased new from Family, but...exceptional servicing experience initiated by Service Advisor Cry Was a routine servicing appointment for my Santa Fe purchased new from Family, but...exceptional servicing experience initiated by Service Advisor Crystal Duran. My thanks to her and the talented technicians at Family. More

Less than ideal Dropped my vehicle off for a service assessment (transmission and usb port) with a promise for a next day update. The service department did not call Dropped my vehicle off for a service assessment (transmission and usb port) with a promise for a next day update. The service department did not call the next day and the vehicle was still in the service center. I called the service department and could not reach a technician. I had to leave several messages before receiving a call back and update on the vehicle. The vehicle was kept for three days with no services performed. More