Family Hyundai

Waited 2.5 hours for nothing I had a maintenance appointment for 9am and showed up at 8:45 for good measure. When I checked in they told me that they would be done at 11:30. So I I had a maintenance appointment for 9am and showed up at 8:45 for good measure. When I checked in they told me that they would be done at 11:30. So I waited. When I asked them at 11:50 how much longer until my car is done they replied “oh we started 20 minutes ago” Why would I make an appointment at 9 o’clock when they aren’t going to even start until after the time they said that they would be done?? I told them to not do anything else due to me having to go to work and they still took until 12:20, another half hour, to get me my car. More

Great overall Dealership for service Wait times for service are generally long but that's expected for any service/body shop. Waiting for someone to greet you when you first pull up for s Wait times for service are generally long but that's expected for any service/body shop. Waiting for someone to greet you when you first pull up for service (even with an appointment) however, can unfortunately be long most times. I usually end up having to go find someone to initiate the process. Colin Simmons is the BEST person to go to for your service. He goes above and beyond EVERY SINGLE TIME. I've only gotten him a few times but just witnessing how he treats the customers, opens the door for you, treats you with respect, makes eye contact, has the right tone and attitude, how he carries himself when its busy and stressful, makes you regret not getting him if you got someone else. He is the definition of a model employee, very professional and friendly to the customers. I've had a service guy (can't remember the name - kind of goes to show you how memorable the visit was) that once muttered and cussed under his breath (thinking they're being quiet when they're really not) and get frustrated right in front of me. The same service guy would grab paperwork aggressively and act as if you're not in front of him. But trust me when I tell you every single time, I've seen Colin Simmons act like a model employee should under stress and treat you with respect every time. He puts you above all else. Other than that, the rest of the team are pretty cool and friendly. I haven't had any major issues with any repairs/service and the like, thus far. Family Hyundai is a great dealership for service. More

Regular maintenance Service manager Colin was very friendly and courteous and answered my concerns about my battery I was given a wait time of one hour it only went over Service manager Colin was very friendly and courteous and answered my concerns about my battery I was given a wait time of one hour it only went over by 20 minutes. More

Great Deal! Our friendly salesman was very accommodating. He took us on several test drives and was very. knowledgeable about the cars we looked at and his inve Our friendly salesman was very accommodating. He took us on several test drives and was very. knowledgeable about the cars we looked at and his inventory. He offered us beverages and snacks which were very much appreciated. We left feeling satisfied we had gotten a great deal on a great car! More

Great car buying experience No pressure car buying experience, found the vehicle I wanted, took a test drive, worked out a price and monthly payment, Signed the financing papers No pressure car buying experience, found the vehicle I wanted, took a test drive, worked out a price and monthly payment, Signed the financing papers and went home a happy customer. More

Great car, great experience! Kristi was a ton of help showing me around the dealership. Before coming in, I already knew what I wanted. Kristi made the experience painless and enj Kristi was a ton of help showing me around the dealership. Before coming in, I already knew what I wanted. Kristi made the experience painless and enjoyable. Extremely happy with my purchase! More

Friendly Service Advisors My favorite service adviser is Tom. He is personable to EVERYBODY and knew me by my first name, even though he was not handling my service this time. My favorite service adviser is Tom. He is personable to EVERYBODY and knew me by my first name, even though he was not handling my service this time. More

Friendly and professional From the minute you drive into the service department you are greeted and taken care of by a friendly service person. Same when your car is done bein From the minute you drive into the service department you are greeted and taken care of by a friendly service person. Same when your car is done being serviced, if you wait you are greeted again to go over what was done or if you leave you get a phone call advising. Service appointments are on time and they have also been able to give you a good estimate of how long it will take. It makes the process a positive experience. Also the waiting room is very comfortable with a TV and refreshments. More

From Start to finish a good experience Mike G was a great salesmen, I must have changed my mind 3 time both between the model of SUV I wanted and the color. He was very accommodating during Mike G was a great salesmen, I must have changed my mind 3 time both between the model of SUV I wanted and the color. He was very accommodating during all phases of my purchase. Additionally the Customer Relations Rep Sam we meet with and the Finance Rep were all great people to work with. We will probably be back later this year when my son starts looking for a new car. More

They worked for me to save me money. They replaced the motor and a few other parts under warranty when some parts weren’t covered. Very content with their service. Would recommend to othe They replaced the motor and a few other parts under warranty when some parts weren’t covered. Very content with their service. Would recommend to others. More