Family Hyundai

Service Rep Very professional and friendly service personnel. Vehicle was in and out quicker than originally scheduled. Keep up your good work. I will be back in Very professional and friendly service personnel. Vehicle was in and out quicker than originally scheduled. Keep up your good work. I will be back in the future. More

Horrible customer service once the papers are signed I purchased a vehicle here on a Saturday, with the promise they would call Monday to paint a scratch on the car. Drove 2.5 hours home on less than 1/ I purchased a vehicle here on a Saturday, with the promise they would call Monday to paint a scratch on the car. Drove 2.5 hours home on less than 1/4 tank of gas to find out that the fuel door was broken. Called on Monday and they had an "oh well" attitude. It took several calls and a month to get a call back from the salesman for an appointment for the scratch, who tried to play it off like I didn't call him back when he never once called me. He told me I could bring the car in Tuesday for paint. I called 5 times that day and finally got a manager late afternoon, only to find out they don't have paint staff except on mondays and didn't know why my car was there. Absolutely horrible customer service and cannot seem to pick up the phone to return a call until the customer is angry. More

Consistency of Excellence As always, Tom Salin in the Service Department is always helpful. From the initial scheduling of a appointment to the finalization of it. Family Hyund As always, Tom Salin in the Service Department is always helpful. From the initial scheduling of a appointment to the finalization of it. Family Hyundai has a all around professional staff that makes sure you are taken care of and leave as a satisfied family member. Colin Simmons is another exceptional Service Team Member who provides excellent service. Keep up the great service. More

Easy Process I always go to Family for my oil changes and service updates. I've dealt with Tom, Colin & Mike each multiple times and they are always clear on commu I always go to Family for my oil changes and service updates. I've dealt with Tom, Colin & Mike each multiple times and they are always clear on communication and set realistic timeframes for my work. More

Great experience, it was fast and easy. It was a very nice experience. I would recommend you to family and friends. The process was very smooth, no pressure, and my salesman worked from seve It was a very nice experience. I would recommend you to family and friends. The process was very smooth, no pressure, and my salesman worked from several different angles to put together a package that worked well for me. More

Great service Family Hyundai always takes care of me and my family. Everyone there is so personable. They want to make sure that you are well informed. We’ve gotten Family Hyundai always takes care of me and my family. Everyone there is so personable. They want to make sure that you are well informed. We’ve gotten four cars from this dealership and every time was an enjoyable experience. More

Wait time 2 hours It was a great experience, couldve been less time though, but really overall I was extremely happy with the outcome and my brand new vehicle which fit It was a great experience, couldve been less time though, but really overall I was extremely happy with the outcome and my brand new vehicle which fits my family. More

Very very bad The rim service that the dealer ship have to come out to repair the customers rims is very unprofessional they put my rim on not secure the nuts,they The rim service that the dealer ship have to come out to repair the customers rims is very unprofessional they put my rim on not secure the nuts,they wasn't all the way tighten which could have resulted in my death in a automobile accident because of the professionalism of the rim service people I'm a firefighter safety is always first. I just can't believe this happened to me I'm very disappointed with this dealership even though after I paid getting ready to leave and notice a bump sound underneath the car and Technician corrected the problem I appreciate Mr. Salin getting a technician to correct a find out what was wrong. More

We have bought 3 new cars @ Family Hyundai within 3 years! Dealer couldn't find the following issues: 1. Car still continued to make a rubbing sound. Appears to be on front passenger side while driving 20-25 Dealer couldn't find the following issues: 1. Car still continued to make a rubbing sound. Appears to be on front passenger side while driving 20-25 MPH. Same issue when taken in for service week of 12-2018. But this time I missed 2 days of work and a loaner was Not given to me for a second return trip to the Service Dept. 2. Brakes seem to make a grinding sound- the sound comes and goes. Note: My vehicle has almost 56,000 miles. The factory coverage ends @ 60,000 miles! More

Great Service, Great Experience! The team here are personable and informative! I had purchased a 2018 Elantra and was invloved in an accident. The car took all of the damage and kept The team here are personable and informative! I had purchased a 2018 Elantra and was invloved in an accident. The car took all of the damage and kept me safe. I was ready to purchase a 2019 Elantra, staying loyal to the car that protected me. The team greeted me when I came in. They asked how I was doing after the accident and said they were glad I was okay. Very thoughtful! I was able to test drive two Hyundai models before deciding on the 2019 Hyundai Elantra Value Edition. I am very pleased with the updated features on the car. Jaclyn, Jason, and the team were very helpful in my car buying process! I highly recommend Family Hyundai. More