Family Hyundai

Friendly, but experience was way too long. We bought two cars, and the experience was over 6+ hours. We had our 1.5 year old son with us, and we had nothing to do, but wait. The staff was frien We bought two cars, and the experience was over 6+ hours. We had our 1.5 year old son with us, and we had nothing to do, but wait. The staff was friendly, and professional. Overall good experience. Would have been great if we didnt spend the whole day at the dealership. More

New car purchase Overall a hassle free experience! I never felt pressured at any time. My salesman showed me a variety of vehicles and was willing to negotiate a price Overall a hassle free experience! I never felt pressured at any time. My salesman showed me a variety of vehicles and was willing to negotiate a price I felt comfortable with More

Proud new car owner The experience was long, but I the end I left happy and with a brand new car. I initally went for an SUV but left with a new car so I'll eventually ge The experience was long, but I the end I left happy and with a brand new car. I initally went for an SUV but left with a new car so I'll eventually get what I really want but as of Now I am happy with my brand new gas saver More

Happy with my new car and the great customer service from the Hyundai family. I was impressed by Kristi Feinberg professionalism. She helped me find the type of car I was looking for within my budget. I would recommend friends a I was impressed by Kristi Feinberg professionalism. She helped me find the type of car I was looking for within my budget. I would recommend friends and/or family to this car dealer. More

Immediate need for a new car I had a 2007 Sonata that I brought in for service because there was a strange knocking sound in the engine. I ended up replacing it with a 2017 Sonata I had a 2007 Sonata that I brought in for service because there was a strange knocking sound in the engine. I ended up replacing it with a 2017 Sonata courtesy of Glenn Z. I was in the dealership with a 2week old baby and Glenn made the process quick and painless. The deal was done and I was out the door within 2hrs. Glenn even hunted down the color I wanted. I haven't bought a car in 10yrs, but I trust Family Hyundai. Good job guys! More

Great Experience was great. This is my second car purchase and I will be back when I need another. Jerry was very helpful and listened to what I wanted. Experience was great. This is my second car purchase and I will be back when I need another. Jerry was very helpful and listened to what I wanted. More

Disgruntled Customer I walked in at 9am and drove out on my NEW White Santa Fe around 2:30pm. I remember all the details and conversations I had with Frank, Sam, and Tom. I walked in at 9am and drove out on my NEW White Santa Fe around 2:30pm. I remember all the details and conversations I had with Frank, Sam, and Tom. I could I not, it’s not every day I buy a new car! Plus it’s my job to remember the details. Tom told me a 2 day turn around for a remote start and a toll hitch installation, which is why we scheduled my drop off on Thursday after work with anticipation of picking it up on Saturday. This way I could attend family events on my NEW truck! On Saturday midday after I had NOT heard from the dealer I called and spoke with a Mike. Mike said the start engine was done and the truck was there however the 3rd party who installs the toll hitch does not work on Saturday. I thought to myself, umm then why didn’t they do the toll hitch on Friday and the remote start on Saturday. Mike said that the truck would be done on Monday. Again, on Monday after work when I had NOT heard from the dealership I called and again spoke to Mike. Mike said my truck was there however did not know what the status was so he transferred me to AL since Tom was busy. AL and I spoke and Tom followed up with an apology indicating that he was going to discuss the free incentive of weather mats for my truck for the BIG mix up. Tom mentioned he would get back to me on Tuesday with a response. He did NOT get back to me, which is when I called and left both you and Tom a voice message. So it is Wednesday afternoon, and I have yet to hear from either of them on the status of my truck and the free weather mats. Don’t get me wrong I want the installations to be correct but I also want and think I deserve a status call. I financed my NEW truck and yet it is spending almost a week at the dealership 4 days after I bought it. I am incurring interest on something I am not driving. I don’t think that is fair, add to that the lack of communication on the service part puts me at “Disgruntled Customer”. More

Great service! I am grateful that I chose this dealership! Mayweather was an awesome sales person and the people there were just friendly and caring!! I will definit I am grateful that I chose this dealership! Mayweather was an awesome sales person and the people there were just friendly and caring!! I will definitely refer my friends and family to purchase here!! More

2017 Sonata I loved the overall experience and I love my new Sonata. My salesperson took his time to show me everything. I would definitely recommend family hu I loved the overall experience and I love my new Sonata. My salesperson took his time to show me everything. I would definitely recommend family hundayi to everyone More

Great buying experience A great buying experience from start to finish. kristi made sure I had everything I wanted in my new Sonata and the price and financing was fair and A great buying experience from start to finish. kristi made sure I had everything I wanted in my new Sonata and the price and financing was fair and made me feel good about my purchase. More