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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,902 Reviews
Call Service Center (708) 444-7100

5,902 Reviews of Family Hyundai - Service Center

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April 21, 2023

Your service Manager Matt is the best service employee I’ve ever dealt with for any purchase. More

by MBABOVAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 21, 2023

Every time I have had a problem or issue they have always been fast at helping and getting it sorted More

by lawless003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

April 21, 2023

Colin was extremely nice and attentive. He thoroughly answered all of my questions. He even made sure I was able to find my vehicle in the lot after service was complete. More

by Jchristina3637
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2023 -

Jchristina3637 responded

Colin is great!!

April 21, 2023

I was disappointed. A new car part fell off. It was not replaced under warranty. More

by NANAJULES61
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 21, 2023

Came in for an oil change and was pleasantly surprised it was complimentary. Also took care of the recall anti-theft device. More

by LisaS13034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2023 -

Family Hyundai responded

Thanks, Lisa, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 21, 2023

Everything was done in a timely manner. Thank you for your great service. Happy weekend More

by NOVEDADE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Apr 22, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 21, 2023

Very good experience always Collins is amazing. The rest of the service is great. I will continue going there. More

by ACRAWFORD60426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer, Sonata Bartkus
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Apr 22, 2023 -

Family Hyundai responded

We are very happy to hear that Colin and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 20, 2023

On time texting very good service. Answered all my questions about my cars coolant issue. More

by JRDELEON515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Report | Print
Apr 21, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 20, 2023

Closes one to my home. First time at the service dept. They were very thorough. More

by b_douglas1056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
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Apr 21, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 20, 2023

They do great work here. However, sometimes it can be hard to get an appointment. More

by JASHELOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Report | Print
Apr 20, 2023 -

Family Hyundai responded

Thanks for sharing your experience with Family Hyundai. Eric and our team appreciate your business and hope to see you again soon!

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