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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,881 Reviews

5,881 Reviews of Family Hyundai - Service Center

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April 09, 2023

service manager michael was rude and hostile when i related to him some issues about the service to our hyundai More

by PLANKISW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 08, 2023

The service here is superb and attentive to their customers. Really enjoyed the comfort and coffee. Thank you More

by Jobkabnet5780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Apr 09, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 08, 2023

As promised the service department provided us with weekly updates regarding the status of the car repair. More

by skylarlane12
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Apr 09, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 08, 2023

The waiting time for writing the car up was longer than anticipated. My appointment was at 1 pm. Didn’t get checked until 1:25pm. Made me miss another appointment. More

by J Marshall Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Apr 09, 2023 -

Family Hyundai responded

We appreciate your business and candid feedback, and we apologize for the wait and any inconvenience we may have caused. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again, and we hope you will give us another opportunity to serve you and demonstrate our commitment to excellent customer service.

April 08, 2023

Radio stopped working. Upon inspection dealer had Hyundai engineer update head unit software which resolved the issue. Before pickup a mysterious dent appeared in the hood More

by UCIRV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Smith, Eric Kratschmer
Apr 09, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

April 08, 2023

Collin is always helpful and kind. I always experience great service. It is very difficult to get an appointment in a reasonable time. Over last summer I had to take my car to Fulle More

by AMND7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2023 -

Family Hyundai responded

We are very happy to hear that Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 08, 2023

Wonderful, everyone was responsive and helpful. I cannot say enough great things. Thank you. Melanie schaefer More

by M16SCHAEFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2023 -

Family Hyundai responded

Thank you for your business and this review, Melanie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 07, 2023

Matt was very courteous and informative and relating what I need to know and exactly what they were going to do and how long it would probably take More

by SAGAEHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I thought his name was Matt
Apr 07, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 07, 2023

Pretty nice people,great job keep it up. The employees were very helpful and nice. More

by RUNNIGHORSE598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Apr 07, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 07, 2023

Service was very good Tom Salin in service was totally fantastic and did answer all my questions More

by beg647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Apr 09, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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